New Continental Hotel, Sure Hotel Collection by Best Western

My Mother celebrated her 90th Birthday in the Hotel's Ballroom. It took my Daughter and I about an hour setting up with the help of one of the hospitality staff. The staff we magnificent in giving us what we needed. Though not a requirement at that time, they chose to wear masks throughout which was a comfort to some of the covid anxious guests. A cold finger buffet was laid on; it was beautifully displayed, plentiful and delicious. We expressed our desire that if there was any left over it be taken to a facility for the homeless. This request was duly carried out and to our complete satisfaction. The staff distributed Birthday Cake to everybody and really could not be more helpful. The whole event, the ambience, atmosphere and 'can do' attitude of the hospitality staff, together with a bar and excellent bathroom facilities made the whole occasion a huge success and for that we thank you. This hotel is an ideal location to celebrate special occasions. You will not be let down and everybody bends themselves backwards to make your event most memorable. less

Not a bad hotel for a week but could do with a serious makeover as you can tell some areas havent been changed for 25 years. did find the room comfortable and clean. Wifi was fine for working. I didnt have breakfast here so couldnt say how it was. Plenty of parking and near enough to town that you could walk somewhere for dinner. less

I was only there one night for a concert at the next door Plymouth Pavillions but would not hesitate in going again. I had a pre event meal in Steve’s Brasserie, lovely food (I chose 2 courses for £20), friendly service from the waitress. My double room was comfy, nice size bathroom. Only negative I can say is it would have been nice to have some usb electrical sockets. I had one adapter, and thankfully I found a second on the back of the tv, but in todays age charging facilities should be in the room. The hotel is only 5 mins walk from the city centre, and about 15 mins walk from the railway station- a great location for a Plymouth stay. less

While i was staying there ,Asked the reception to book 2 nights a week for the next 5 weeks. They could not do it straight away and ask for an email. They sent an email confirming the dates and prices, to which I excepted. Another email arrived asking if they could contact me for card details, which was not a problem. They rang for card details and then said , oh we dont have any rooms available. Seems this place can let you down. less

Myself and my Husband have just returned from a 2 night stay, we were part of a large party of 16. We found all the reception staff to be friendly and approachable and very helpful through the booking process and during our stay. The superior double room was of a good size, and was very warm and comfortable. The dining room staff were great and breakfast was varied, and the cooked breakfast was always served hot and was of a high standard. We used the spa area and enjoyed the swimming pool and sauna, and I also booked a treatment. The cleanliness of the hotel was immaculate, there have been comments that the hotel could do with a lick of paint, but I found the decor in keeping with the era. The location is perfect for visiting Plymouth, many of the sights being in walking distance. We would definitely stay here again. less