Birmingham North Moor Hall Hotel, BW Premier Collection

Lovely birthday treat from my husband. Hotel reception were just brilliant allowing my husband an early check in, M6 being closed ruined that though. We finally checked in and went to our room and there was a lovely birthday card and a cake on a happy birthday decorated plate waiting for me which was a nice touch. We went to the pool and used the sauna and steam room to relax before getting ready for our evening meal. Our deal was for the carvery but my husband upgraded us to the restaurant and this meal was delicious and I would highly recommend it. The room was nice but the bathroom was a bit tired with a touch of mould on the ceiling and this is not me complaining but does need looking at. Now the only reason I didn't give this a 5 rating was this noise in our room. Roughly every 5-10 minutes it was like a very loud boiler was firing up which lasted a few moments. It went on late but luckily stopped during the night but started very early in the morning and woke us up before our alarm. We did mention this when we checked out. I would stay here again but just not in room 3 as everything else was perfect including the friendly staff oh and the best hotel breakfast I have ever had. less

Hotel was nice, and the walk up was lovely. The houses surrounding are fantastic. The spa was also lovely and relaxing. My wife had a massage which she really enjoyed. However, the food was awful and the fruit at breakfast had ants in it! The shower kept going cold too. Overall a decent stay but probably not the four star its advertised as. less

This hotel is lovely. Room was perfect and the spa facilities were clean. Bath in room was incredible apart from the mass of hair I had to pull out of the drain because water wouldn't go down and also an empty bottle of cava was left in the fridge.Breakfast was ok. Gardens were exceptional. Not so good: There was a buzzing noise all night, which others complained about but didn't go away. The lady at front reception (with glasses) who worked daytime was very rude. First our card hadn't charged for our stay and instead of informing us what had happened just started pushing us to pay. Didn't give us any of the information needed for the spa so webt down totally unprepared. Another thing this hotel does is a bee keeping experience (at a cost for a package of £300) It is not really advertised anywhere so I asked if we could do the experience separately and got a flat no. She didn't even try to accommodate. On other occasion I asked if I could buy some honey (big sign saying buy at reception) and I got a 'No, it's not been delivered yet.' she was the least helpful person I have met at a hotel and is one of the main reasons my review isn't 5 star. Of course if something isn't possible I understand but politely explain why. This hotel is lovely and I would consider coming back as the building and rest of the staff made this feel very homely but I do think is you're going to have Bee experiences here and not advertise them as a separate thing you can book, this could be sent out information with booking as reception couldn't provide any proper information and those who are environmental would love love the opportunity to do this experience or at least eat some of the honey 🍯 less

Very nice stay at a lovely hotel in a nice area near Birmingham. Booked via secret escapes and no issues with booking or checking in. Excellent facilities in a superior room which had plenty of room and additional items such as complimentary fruit and drinks. Very nice touch from housekeeping staff who noticed my wife was pregnant when we checked in and 5 mins later a knock on the door and a lovely gift of a teddy bear for the baby. Leisure facilities are good albeit the pool Was very busy whilst we were there. The only reason we gave 4 instead of 5 rating was that they did not police the times children were allowed in the pool. We were informed they were allowed in between 9am and 6pm, but were allowed in at 8am and after 6pm which meant a leisurely swim was not available. Breakfast was a buffet with eggs to order. All was very good and they even had some black pudding I requested which was great. Overall a very nice hotel and in a lovely quiet private area which led to a relaxing stay which is what we wanted. Would recommend less

Excellent stay again. All of the staff are exceptionally helpful, approachable and friendly. Staff in the bar are quick to serve and ensure you are not waiting for drinks, Grace is a lovely young lady. The staff in the country Kitchen are amazing, had an excellent meal cooked by Brad, accompanied by excellent service from Chantelle, Troy and Leanne. Am looking forward to returning less