Disappointing Sunday lunch
15/02/2017 alan w, walsall
We took 2 friends for a Sunday lunch a Moor Hall hotel and sorry to say it was not a good dining experience. 2 of us ordered pork and obviously expected slices of roast pork not a large pork chop whic... more
We took 2 friends for a Sunday lunch a Moor Hall hotel and sorry to say it was not a good dining experience. 2 of us ordered pork and obviously expected slices of roast pork not a large pork chop which we found very difficult to cut. We asked for steak knives which were so blunt as to be worse than prior ordinary knife. Desserts were rather small very little custard and pastry cases seemed to be pre cooked bought in items not what you expect in a 4 star hotel. We did complain, but other than agreeing with us we didn't get anywhere. Will not be returning. less
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Your business is very important to us and I am extremely disappointed to read that your dining experience last Sunday failed to meet your expectations, and I do hope that you will accept my sincere apologies.
There are clearly some issues that we promptly need to address, and I would like to
thank you for bringing these to our attention.
At Moor Hall Hotel & Spa, we have very high standards, and always encourage guest feedback, taking all comments extremely seriously, as we want all our guests to be happy and keep returning. I do hope that you will allow us the opportunity to try and restore your faith, when you will be well looked after.