Birmingham North Moor Hall Hotel, BW Premier Collection

Super afternoon tea. Looked after really well - highly recommended:-) we also had a takeaway for those who could not make it :-) absolutely fabulous and beautifully presented. If you want a treat for yourself and friends and family you would not get better. less

Booked the Sunday Stay & Dine package directly with the hotel. Upon check in we were told they had no tables left in the restaurant for the 3 course dinner we had as part of the package. Could possibly understand the overbooking of the restaurant if booked with a 3rd party but it wasn’t. Bad start! Asked if we had to book a time for use of leisure facilities and told at front desk this wasn’t required. When we went to use the spa we were told there was 20 person maximum capacity due to Covid. Returned to the room and await a call to come back. 45 mins later we were called back down and found 30 people using the pool. Now getting annoyed by the lies and inability to count. After dinner at the terrace bar we returned to the room. Went to make a cup of tea to find only green tea had been provided. Called front desk (twice) and got voicemail. Filling a tea caddy properly is very basic and expected of any hotel irrespective of cost. On top of the other issues, it shows incompetence runs through all areas of the hotel. To top it off, went to go for breakfast at 9am. Country Kitchen was full again and wait time to be seated was estimated “at least 30 mins”. Unsurprisingly, this was the final straw and we left. The package we booked was not what we received in any way. Hotel was clearly overbooked and understaffed. Avoid. less

Lovely afternoon tea with 2 friends. Sat outside in beautiful weather. The grounds are stunning. Service was friendly and efficient. Very good value for money (although more variety of vegetarian sandwiches would have been the icing on the cake) less

Went here for a family get together. I cannot describe how disappointing it was from beginning to end. Poor service, poor quality food and drinks, and extremely overpriced. No care or attention to detail, staff couldn’t care less, no sign of any senior person on duty to manage the operation. No communication when trying to arrange, it just felt they were not interested in providing a quality service or experience. £10.70 for a single Gordon’s Gin and Tonic! We will never visit again, nor advise anyone to. Just a totally underwhelming and poor experience overall. If I could have given it zero stars. I would have. less

Booked this hotel from a 3rd party site for Countryside Hotels. It was a surprise for my wife as it was our 25th Anniversary and it looked like a lovely Countryside Spa Hotel surrounded by a lovely golf course. We got the Bed, Breakfast & Dinner deal. On arriving we were allocated the darkest room on the ground floor, so was moved to the second floor which over looked the lawns where there was children playing. We have no problem with children playing but it seems it was more like a hotel for families than what its advertised as a quiet retreat. The spa pool is filled with families teaching their children how to swim, and if the parents are having a treatment then its a great place to go so your kids can play outside while you have a relaxing time in the treatment rooms. The golf course (which does not belong to the hotel) charges £40 for 9 holes. Overall I would highly recommend this hotel for a family break, your children will make friends as there are so many of them around. Don't expect nice rooms, I've stayed in better Travel lodge's But don't ask to swap your £30pp allowance for food in the restaurant for the bar food as the currency conversion brings it down to £18pp . We packed up our bags by 9pm on the first night and headed home as not to destroy the children's fun playing outside. less