Birmingham North Moor Hall Hotel, BW Premier Collection

As a Christmas present, one of our daughters bought us an Evening Meal at the above location. We went on a Tuesday Evening, hoping for a nice peaceful Meal. We opted for the correct choice. We both had Duck Terrine, an ample portion to say the least. For the Main Course, again we both had the same, Pork Belly, on a bed of caramalised Red Cabbage, with a Mountain of some of the finest Creamed Mashed Potato.Very generous portions indeed. Highly recommend. less

Where do I start, always with the positive I suppose.. the front of house staff at reception and are breakfast are absolutely wonderful, and Kelsie stands out as a shinning example of how one should be greeted upon arrival (Kelsie is the ONLY reason for even marking the review as average - without her service this should read as POOR). My rationale for the above remarks are simply, I would appear for the most part that the restaurant staff and bar assistants only give you their attention should once you appear to be middle class, God forbid you work hard and can stay at such a lovely setting to be overlooked, undermined or generally disregarded. The way I had been treated attempting to order food, then once I had forgotten the card envelope holding the access key was disgusting, it was so bad one the first night (of two) that I become vocal about this to other hotel stayers or gym members alike.. it was so bad that I ordered food to my room (again, which Kelsie KINDLY arranged, as she could she my distress at this treatment) - Kelsie even apologised on their behalf which I didn't accept, as she does not represent such staff with her high standards. It is with great regret I must stay at this venue again in the next month, but mark my words I will not be holding back on my comments next time round if faced with a repeat performance. less

We booked a family room at Moor Hall for 3 nights in mid-July 2018. We were put in a room in the annex and both the room and furniture were shabby; the room in need of redecorating and the furniture needed replacing. It was a hot time of year but there was no AC and because there was a wedding reception going on there was too much noise to open the windows so the room was too hot to sleep comfortably. On the plus side the staff were very nice and helpful and the gardens are lovely less

Bought an overnight stay with evening meal and breakfast included for a Christmas present to my mom and neither of us have a bad word to say about a single thing . Absolutely beautiful hotel ! Service was second to none from reception staff ,bar staff and country kitchen chef and waiters and waitresses to spa staff , everyone could not do enough for you . Our room was a superior room and had a free safe , ironing board and iron , tea coffee and biscuits . Very comfortable bed and beautiful bathroom . Ice bucket and glasses were delivered to our room 5 mins after requesting, excellent service throughout ! Lovely warm temperature throughout the hotel , seemed to have it just right . Bathrobe and slippers were also provided in our room , along with plenty of fluffy towels and luxury toiletries. We arrived a little early so sat in bar to wait and ordered tea and a sandwich which was more of s meal ! Three pieces of thick bread with loads of filling, side salad , coleslaw and crisps , really good value at around £6-£9 , depending on your choice of filling . Our evening meal was a carvery and was really beautiful, choice of starters and desserts also available. Breakfast was equally as nice with plenty of choice from fruits and yoghurts to pastries and cereals and full English . We had two treatments in the spa each during our stay and I have to say the 40 minute de-stress massage I had from Caroline was the best I’ve ever had , all the girls were great to be fair that my mom and I had . Would come back in a heartbeat , in fact , we’re already planning to come back in February ! less

We stayed here for one night on a spa break. The location is beautiful. We enjoyed the swimming pool, sauna and gym. Meals were taken in the country kitchen carvery where the service was excellent. The food was good. In our room we found many treats -hot chocolate and biscuits for bedtime, a cold drink and a very good selection of coffee and teas. There were chocolates too. The bed was comfortable and the shower powerful. All the staff were friendly and approachable. less