Very nice stay
Stayed as we was at a Birthday Party the night before.
Check in was slightly slow as the cleaning team hadn't readied all of the rooms in time. This was fine as we sat in the bar area anyway. We was ... more
Stayed as we was at a Birthday Party the night before.
Check in was slightly slow as the cleaning team hadn't readied all of the rooms in time. This was fine as we sat in the bar area anyway. We was offered our parking for free instead, others were offered a complimentary drink or reduced breakfast.
For the parties, there seemed to be a lack of bar staff considering there was 2 parties going on at the same time. The bar staff themselves were efficient but it led to queues during the night at different times.
The room was perfect, no issues except a struggle to get cold water from the tap. Free water in the fridge was a nice touch.
Breakfast is excellent quality, but again the issue was a lack of staff. One member of staff managing seating, taking queries, managing the bar and also plating up room service breakfasts doesn't seem enough, especially when there are a lot of guests there at the same time. it caused the food to run out at times.
The staff themselves were excellent and all were happy and courteous despite seemingly being rushed off their feet. less
Siu Mok, General Manager at London Croydon Aerodrome Hotel, Signature Collection by Best Western, responded to this review
Dear PaulD,
Thank you for taking the time to tell us about your experience at Croydon Aerodrome Hotel.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
Siu Mok