London Croydon Aerodrome Hotel, BW Signature Collection

Any slight problem with the Hotel was more than made up for by the friendly, attentive, courteous staff. Room was very hot at the time of our visit but put this down to Covid restrictions rather than a fault of the Hotel. WE would certainly stay again. Recommended. less

Second stay. Staff were absolutely lovely, fish and chip supper was terrific as were public areas. And the suite room was nice and incredibly spacious, whether it's worth the extra dosh over the smaller rooms.... . One thing I would love to know is Amy Johnson slept here before her historic flight to Australia, but which room? Overlooking Purley Way cos she complained about traffic noise. That said the old prints dotted around the hotel are fascinating and the hotel was has been refurbished to a very high standard and fantastic to preserve such a great part of our history. Would love to stay again and visit old Croydon terminal but it's only open once a month sadly. . less

I booked to stay at this hotel while on a weekend trip to Croydon because they were offering a late check out package (2pm) on Groupon. I wouldn't get to go to bed till 3:00am on the last day, so it made sense to choose them. I was to check out at 2pm today (06/09/2021) but at about 10:30 a lady from house keeping came to clean the room but I said im still sleeping. A few minutes later the receptionist came to knock on the door she thought I was checking out at 11am (their standard check out time) and I explained to her about my late check out at 2pm so she apologized and left so I tried to get back to sleep. At about 11:10 the housekeeping lady with dyed red hair came back and as soon as I opened the door she told me I was meant "to be gone since 11am". I explained to her that my check out is not till 2pm she said she went to check with reception and my check out was 11am and so I need to leave immediately. I was shocked at how rude she was and I told her I was going to report her behaviour. I got dressed and went down to reception. On my way down to reception I met her again in the hall way and this time she got more aggressive and started shouting across the hallway because I was going to reception to make a complaint. At the reception, the receptionist apologized and said she had communicated to house keeping having confirmed the late check out with me so she is surprised she came back. I had to speak to a manager because the house keeping lady was still angry in the hall way. I'm still in shock at the treatment I received from the house keeping lady with the dyed red hair. I have never been to a hotel where housekeeping kicks people put of their rooms. It was an experience and a half. less

Arrived here late in the night on a busy Saturday. Was told we were on the 6th floor but the lift was not working. Rooms were full so they weren’t able to relocate us to a lower floor. The guy working on reception looked like he had his hands tied working the the floor on his own, no other staff in sight. He could see I was an elderly woman and asked me to bear with him for 5mins whilst he checks in the guests waiting and he would help me with me luggage to the 6th floor. Bless him. Room was nice however the windows were so thin you could hear everything from outside. AC was on but not very effective. Overall average. less

An absolute nightmare, we checked in and went to the lift, it was broken, the staff were surprised at this, and informed us it must of just happened The rooms are terrible, we asked to swap rooms, and thankfully and we were able to. The first room being so small, with an alleged double bed in it, tucked up against two walls? The ironing board was left kind of under the bed, ready to trip you up. No wardrobe or storage, just 4 hangers on a wall for your clothes. The bathroom soap and shampoo dispensers were broken and empty, just sitting on the bath. The bathroom sink did not empty, we reported this, but nothing was done about it, plug out, over 5 minutes to empty the sink. There is a hole in the bathroom ceiling where a hatch should be, this was just left open ? The fan in the room was broken, with nothing holding the fan blades on, and the cover on the floor, we fixed this. The corridor was blocked with a trolley over night, making it difficult to wheel your luggage in /out. In the bar, there were drunks effing and blinding and sleeping in the chairs, the staff did nothing about this. There was a long wait for food at breakfast, loads of eggs, but no bacon, no sausages, no beans, by the time they came, the eggs were cold or gone? Its probably best you just avoid this hotel at all costs, and for all of this, we got a free park over night, yes £5 off ! I am shocked to find this is a Best Western hotel, they are usually better than this, just go and stay somewhere else. less