SHOCKING, VERY DISAPPOINTED
SHOCKING, VERY DISAPPOINTED.
TV didn’t work, reception did nothing to sort the problem out as couldn’t get hold of them/ nobody was manning the desk and the room opposite ours was being used a brothe... more
SHOCKING, VERY DISAPPOINTED.
TV didn’t work, reception did nothing to sort the problem out as couldn’t get hold of them/ nobody was manning the desk and the room opposite ours was being used a brothel so it had customers in and out of it all night with doors slamming. Hardly slept because of this. Have emailed the hotel and booking.com twice to inform them/ see what they could do and no response for a week. Waste of money less
Vincent Fernandes, Guest Services / Front Office at London Croydon Aerodrome Hotel, Signature Collection by Best Western, responded to this review
Dear Guest,
Thank you very much for taking the time to share your experience on your most recent stay with us at Hallmark Croydon.
Please accept my sincere apologies for the inconvenience caused.
On behalf of our entire team, i would like to apologize for not exceeding you expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future.
Please contact me directly if you have a reason to stay again in future.
Kind Regards,
Vincent Fernandes