I would like to commend the management staff at Linder Row in addition to the cool historic building and rooms. Richmond has a very laid back diverse vibe and this Inn delivers. The buildings, attached row houses, are historic and lovely with a charm of yesteryear, but with modern bathrooms and fittings.
There is a lovely brick courtyard to further your relaxation experience.
It is the staff that I offer the gold star to. We came to the hotel and stayed a few hours. Shortly after our arrival, we received a call that a family crisis was at hand and we needed to head home. We told the woman at the front desk that we needed to go. We needed to make haste and did not have time for much else. Within a few days, I received a refund, not fir the entire booking, but for a large portion of it. We were there for a few hours. I absolutely did not expect this, but was pleasantly surprised. Kudos to a management staff such as this - at a time when businesses are hurting due to COVID. Our room was full of character (some may feel that is a nice was of saying something is old) and historic, but with all the modern comforts. Spa style bath to boot. Really a very lovely Inn on many counts. We will be back - as this Inn excels at customer service - which seem to be a dying art overall. Thank you. less