Kings Lynn Knights Hill Hotel & Spa, BW Signature Collection...

We stayed two nights recently to attend a wedding - even at a discounted rate it was massively overpriced. The hotel decor is very dated and at times felt like we were in a nursing home (especially at breakfast). The bedroom was in need of a refresh, looking tatty in places. There were also quite a few cobwebs in corners. Breakfast was okay but very limited in choice - only filter coffee available, no lattes etc and no hot food options aside from a full English. less

If you’re looking for a relaxing spa break keep looking. The pool is FILTHY & needs urgent modernisation, it’s no where near the standard of any other spa I’ve ever visited. My friend had booked via Groupon and was ‘allowed’ a robe & slippers & access to an extra (also dirty) area, whereas I had booked direct with the hotel & spa, we had paid the same, but I wasn’t allowed a robe etc and was given a nasty scratchy towel & told I couldn’t have a nicer one because I’d booked direct. The treatments we booked were nice if expensive. The staff told us not to go in certain areas as they had private functions, fair enough, except that left us nowhere to go, at one point I genuinely thought we’d have to sit in our car or bedroom!! Every single seated space was a no go area for us. We were very inconvenient and in the way. My hotel room was nice inside but looked like a nuclear bunker from outside, again silly me booking direct & paying full price. My friend’s room was far superior. Some members of the various private functions enjoyed chatting & smoking outside my room in the small hours so my sleep wasn’t even good. The pub food was good as was the service. It’s very very dark in the pub & a bit cavey. Hotel breakfast was fine. Very expensive for what it was. ZERO luxury or relaxation. I’d strongly recommend going anywhere else less

We were delighted with every aspect of our stay. From the moment of booking to departure, we found all the staff extremely friendly and helpful. Nothing was too much trouble! The room was excellent and well serviced by the housekeeping team. We ate dinner in both restaurants during our stay, and were pleased with the experience every time. Being early risers we also appreciated the 6.30 a.m. breakfast availability. The location is perfect for the North Norfolk attractions, and the ample hotel carparking facilities all contributed to its convenience and great value for money. Rating 10/10 Mike & Jane S less

We were two couples and stayed two nights. The rooms were spacious and clean. The decor is generally worn and needs updating, especially for the room price. Most crucially, we found the food and service, especially breakfast, a complete rip-off. £15 a head for standard (and average tasting) cooked breakfast and some continental options. We asked if it was possible to get a hard-boiled egg instead of fried or scrambled and the answer was 'no'. You only get filter coffee, anything else (like a cappuccino) is charged extra. They can only accommodate glutenfree on very basic terms. Dairy-free is not catered for. One evening we went to the bar and found prices for a pint similar to London prices. Overall a rather disappointing experience and cannot recommend. Won't stay there again. less

Visiting family for the weekend we usually stay in the Premier inn but, due to recent price increases, Knights Hill was only £10 more per night so thought we’d give it a try. Good points: location, free parking, friendly staff, quiet site, comfortable bed, plenty of tea/coffee, biscuits and water, it was a hot day so a fan had thoughtfully been left on in our room. Very clean. Poor points: bedroom and en suite very outdated. Several areas in the en suite were worn/damaged from wear and tear, e.g. damp woodwork had rotted. The pool needs complete refurbishment, lots of rusty/worn/damaged points. We attempted a swim but the water was murky so we doubted the quality and got out. We didn’t eat at the hotel so can’t comment on the food or restaurant. less