We stayed at the Knights Hill Hotel on Sunday 3rd May 2022, B+B for one night.
We paid £145.
We came to the hotel following many years of passing it en-route to the North Norfolk coast and as a treat for us to enable us to have a full day on Monday at the Sandringham Show.
On arrival, we were asked for full payment for the room, before we had seen it. We weren't asked for a payment card for any potential room service or bar charges? We would expect this to be normal practice. We were not told where breakfast would be or directed to where the spa facilities were or given any opening times for these. In the end we asked if we could book breakfast for 9.00am but were told 8.45 or 9.15am only. Incidentally when we arrived at breakfast the dining room was half empty for the whole 45 minutes we were in there.
When we reached our room (room 40) the first thing we noticed was that the patio doors were open. Security risks seemed possible and could we be certain that no one had used the room before we arrived? One of the things we like to do is to relax and watch TV in bed but as the TV was round a corner, behind a desk and chair and with no space to pull lounge chairs up to the TV to watch from there, we immediately rang reception and asked for our room to be changed. We were changed to room 45.
Although room 45 was a little better as there were lounge chairs that could be pulled up, there was no way that we could watch TV from bed. The room was very large and felt very impersonal, not at all homely or cosy.
There was mention of room service in the card on the desk but no room service menu.
The bed was very large and also positioned opposite the bathroom meaning that we had to go in to the bathroom in the dark to prevent waking each other with the light.
The room was very very hot. We immediately turned the thermostat right down to zero but this made no difference at all and we didn't sleep because of the heat. We opened the window but ground floor and person sized access meant we were also worried about security, again hampering our sleep.
In the bathroom there were 2 half used rolls of toilet paper, and no tissues. We ran out of toilet paper in the night!
Breakfast was lovely, great service and very nice hot food. This was the only redeeming factor of our stay.
We tried to raise the issues with reception when we left but were dismissed with a sorry....
To say we are disappointed is an understatement. We did not expect a hotel of your reputation to be so poor. less