Everything was seamless and easy, from the initial friendly check-in to using the facilities. We stayed with two teenagers - they had a separate interconnecting room, which was a mirror image of ours. This was the garden room, and a room that I would go for again, particularly with it's patio doors onto a lovely walled garden, which overlooks a wild meadow. Yes, I've read reviews that some of the furnishings are dated, but this really didn't detract from the comfort and space that we experienced. All the furnishings are co-ordinated and in my opinion, still have life left in them. In these times, you don't want to follow 'fast interiors', just because a few clients may not like the colour scheme. I happened to like the warm colours very much. The garden rooms are large, with a 'lounge' area, which houses 4 armchairs, a coffee table and TV. There is plenty of storage space in these rooms, so you don't feel cramped in the space. One of the best things in the room was the bed - the mattress was so comfortable that I had to ask the reception staff for the name. We all had a great quality of sleep. The bedding was just right for this time of year and if you get too hot, then fans are already provided in the room. Our bathroom had a great shower over the bath - a real powerful jet of water, which felt like a massage. Funnily enough our teenagers' shower wasn't as powerful as ours and the temperature did have a tendency to change, whilst ours stayed constant.
The swimming pool was used every day and it is a perfect size with no big 'deep end', which I loved and the temperature was just right. There is also a jacuzzi, steam room and sauna, which we used every day. Children are allowed until 6pm and then it is adults only.
The breakfast was a welcome start to the day and the waiting staff were attentive and very efficient and responsive - a great service, which was consistent every day. There is a booking system, whereby you book a slot for breakfast, for instance we attended at 9:15 am every day. You are never rushed and your hot breakfast is delivered to your table very quickly, considering they are so busy. Equally, the reception staff I couldn't fault as they were friendly and helpful too - good customer service makes all the difference and I hope the hotel continues in this way when they recruit new staff.
Location-wise, this was a great choice. We met up with friends who were also on a break in Brancaster, and visited Wells-next-the-sea, Sheringham, Holt, Burnham Market, Oxburgh Hall, Castle Rising, to name a few places. On our last night we discovered the lovely side of Kings Lynn, with a historical architecture and next time, I would set aside a little more time to visit this place.
I would highly recommend this lovely hotel to anyone wanting a good base to explore the north coast of Norfolk.
The only minus I would note is that the hotel needs to explore new key cards for the rooms, as these were always a case of 'hit and miss' and when they worked the first time around, it was like you'd won the lottery!
ps. look out for the grass-chomping bunny rabbit that hangs around the spa outside - so cute! less