Booked this hotel, as a Best Western club member, and have always rated BW hotels for quality of rooms and especially restaurants. The quality of the rooms, we are staying in a superior garden room, i... more
Booked this hotel, as a Best Western club member, and have always rated BW hotels for quality of rooms and especially restaurants. The quality of the rooms, we are staying in a superior garden room, is really good, plenty of room, huge bed and comfortable seating. Patio overlooking large lawn area, with just a short walk to Garden bar. Room would benefit from a mini fridge. The issues we have had, after just one day, have been with the catering. On arrival we decided to have a drink and sandwich while our room was being prepared, we arrived early. The quality of the bread used to make the sandwiches was probably the worst supermarket type sliced bread ever, which meant we immediately changed our minds about having one of the cream teas later on during our visit. Having travelled for over 5 hours on day one, we chose to eat in the garden brasserie. My partner chose the pork belly, with black pudding, on arrival no black pudding, when asked where it was, we were told that they didn’t have any! The catering manager later came and apologised and advised that it had been removed from menu. Too late to change his choice though. Our first breakfast this morning, offered a lovely range of quality sausages,bacon and mushrooms etc. But please, up-selling omelettes, kippers, espresso, and cappachino coffee on top of the £15 breakfast charge is excessive. I’m sure we will enjoy the rest of our stay in the great room, but will look elsewhere for evening meals.
Sorry Knights Hill, I don’t write negative reviews as a matter of course, but your catering is letting you down. less