A crying shame
11/03/2018 ButtonsndCinders, Luton, United Kingdom
We had a great visit last year and returned with expectation of a similar experience. Sadly revisiting somewhere you loved has the danger of falling below expectation when the first visit sets the bar... more
We had a great visit last year and returned with expectation of a similar experience. Sadly revisiting somewhere you loved has the danger of falling below expectation when the first visit sets the bar so high.
Our relaxing visit got off to a bad start in the locker rooms where only certain lockers will take a trolley token and even then only of manipulated into place with wooden coffee stirrers.
We then went to register and were told the pool and jacuzzi were both closed due to a boiler issue. Apparently they tried to get hold of us to warn us (we traveled 90 miles so a heads up would have been welcome). I had received no missed calls and clearly the thought of sending me an email when they couldn’t contact me went over the head of the staff member doing the trying. I would give the lady in the spa her due though, she has given us another spa day free of charge.
And so into the spa we went. First the steam room - we left there rapidly as it was cold and lacking steam due to not being switched on long enough before opening. We then went into the sauna which was the exact same story. The steam room and sauna by the pool were next to be visited and in all honesty they were a good temperature.
We had the aromatherapy bath treatment which was fantastic. A bath for two, with underwater colour lights, jets, floating lilies, prosseco and chocolates. Lovely jubly. Also brownie points awarded for fact that chocolates were lindt.
Sadly after leaving treatment room the reality of our poor day hit. The spa had suddenly filled with chavs. Girls chasing each other throwing ice at each other and boys pool side running around and face timing there mates. Empty salt scrub dishes and lack of staff. I understand the spa cannot be responsible for teaching customers to behave like respectful humans, but a staff presence may have deterred some moron behaviour.
I really hope when we revisit I will be able to leave a 5 star review as I know this venue is capable of achieving this accolade. less