30/07/2018 Christine B, The Hague, The Netherlands
We spent the night from Friday 13th to Saturday 14th July in a 'compact room' .... As for 'compact', no disappointment: the sink is next to the bed, toilet and shower in a room as large as a closet: u... more
We spent the night from Friday 13th to Saturday 14th July in a 'compact room' .... As for 'compact', no disappointment: the sink is next to the bed, toilet and shower in a room as large as a closet: unacceptable for a four stars hotel, and of course the photo on the website is not accurate.
We were in one of the rooms facing the wood, at the very end of the small pavilions, gloomy and damp room. Bedding quite good, clean sheets :-)
No window in the room; either you leave the door open or you put the (noisy) airco on.
We also had dinner in the pleasant garden, unsofisticated and pleasant meals in beautiful and well maintained gardens.
Breakfast ok, nothing special.
It's not a castle but rather a small mansion in a beautiful countryside. Perfect for a stop but mind the 'compact rooms'. less
Kasteel D, Front Office at Kasteel De Vanenburg, BW Premier Collection, responded to this review
Thank you for taking the time to share your experience with us. We are reading important points of improvement for our service, because the points you mention do not match the way we wish to spoil and unburden our guests. We take these points of improvement very seriously. We sincerely apologize! We hope that you can nevertheless look back on a good stay on our estate, and would like to receive you again in the future!
Kasteel De Vanenburg