The hotel room that I was allocated (although booking well in advance) was not fit for purpose. It was damp, smelly, in a terrible state of repair eg paint and plaster peeling from walls, dirty, cobwe... more
The hotel room that I was allocated (although booking well in advance) was not fit for purpose. It was damp, smelly, in a terrible state of repair eg paint and plaster peeling from walls, dirty, cobwebs throughout. It took me approaching the hotel reception no less than 4 times to achieve a change of room as they proclaimed that they were fully booked. Although trip advisor informed me otherwise! less
Jason W, Owner at Judd's Folly Hotel, responded to this review
Well you really have it in for us dont you. Second review on 2 separate sites.
I am sorry you did not enjoy your stay, but that room IS completely fit for purpose as it has been in use for many weeks before your stay and it was used by other guests the night we moved you to the other room with NO ISSUES.
It may have taken you 4 attempts to get moved on the 2nd night, (Not that I think that is correct at all) but you asked on your first night and were told we could not move you as we were fully booked - there were NO ROOMS AVAILABLE ON ANY WEBSITES - AND WE DO NOT USE TRIP ADVISOR AS A BOOKING COMPANY. However we could on the second night - which we did, and low and behold you did not review the other room you had.
It was brought to my attention by the housekeeper how rude your were, which I had dealt with previously at reception, but my staff do not have to take that from anyone.
I wish now when you said you were leaving that I had not bothered to find you an alternative room, I should have just let you go and although you probably would still have written a bad review, at least we would have had a pleasant guest on the second evening.
I am sorry you did not enjoy your stay, but my reviews from the weekend have been all positive and yours seems to be the only negative. Odd that ???
Anyone if your coming back to the area, I hope you find other accommodation for yourself, as you would not be welcome back here.