Hull Humber View Hotel, BW Signature Collection

Stayed here for 2 nights with my husband, son and his fiancee plus dog. Although comfortable, I was disappointed in the state of the net curtains in our room - they were very dirty and had holes in them. Thought the room would have been cleaner. Although I wanted to complain to the hotel, my husband didn't want to make a scene. less

Our room was dirty when we arrived and when I say dirty, I mean there was trash on the floor of the bathroom, long black hairs in the bathtub/shower and the bathroom table was all covered in white lint, almost like a teenager that has never cleaned anything in their life tried to wipe it down with wet toilet paper and left half of the paper on the table. So odd. Bed sheets and towels were clean and not bad at all, so they have that going for them, but other than that there isn't a lot good to say. Pipes running through the room, without any effort of hiding them in any way - just collecting dust and insects. Everything is old and out of date. Except the spider in the corner of our bathroom, that seemed young and fresh. The bar doesn't have any food available between breakfast and dinner, not even a wrapped sandwich, so if you need food outside of those hours and you don't have a car, you're stuck with nothing. Bar staff is friendly though. less

The hotel staff were so helpful and accommodating it's a pity some of the basics let them down. The room was unbearably hot and did not have air conditioning. The windows for safety reasons , didn't open enough to let air circulate. The noise from doors opening and shutting at all hours of the night along the corridor woke me up on numerous occasions each night and the general banging at 6finished my night's sleep. In fairness to the occupants, it was the fault of the very noisy door closures which were impossible to close quietly...I know I tried it out!!! The Covid rules which meant our room was not serviced during our 3night stay meant the bathroom was not as clean as my one at home and having to order toilet rolls, paper cups, tea/ coffee remotely or having to go to reception meant it felt far from a 3* experience. Yes, the hotel is a bit tired but those terrific staff deserve a better working environment. less

The hotel grounds are lovely, looking out over the Humber bridge and river. Great outdoor seating area, gym was ok, rooms were dated but clean. The breakfast was horrendous, I called up the week before asking for Vegetarian and vegan options which they promised, but did not deliver. I was there for two nights and asked on both days, but staff were not responsive nor helpful. Very disappointed. Also the beds are very uncomfortable, you can feel the springs in the mattress. less

I cannot praise the staff enough at this hotel. From Viktor & John on reception, Maria & the staff serving breakfast to the kitchen, bar & housekeeping staff. Everyone made me feel comfortable, welcome & looked after. Lee the duty manager also merits a specific mention for his help, support & compassion. Thank you. less