Best Western fail
Poor experience, which was sad as the reception staff were very polite, it just collapsed after that. Poor room quality and VERY noisy
Breakfast staff very, very rude, lack of staff to talk to on de... more
Poor experience, which was sad as the reception staff were very polite, it just collapsed after that. Poor room quality and VERY noisy
Breakfast staff very, very rude, lack of staff to talk to on departure and time didn't allow me to make a direct complaint. I have tried to switch from a well known hotel chain for a difference, at their worst, it was miles better than this experience less
Joseph Henry, General Manager at Hull BW, Signature Collection by Best Western, responded to this review
Dear Nick F,
Thank you for your feedback, and I am sorry that your stay was not to your satisfaction,
I understand that the team have reached out to you via email, if you could kindly respond with your issues, I will be sure to look into your stay for you and directly make it right myself for you,
Many thanks,
Joseph.