We stayed here for one night while on a motorcycle weekend getaway. We had called earlier that day to see if they had availability and was quoted a price for a king room. We did not reserve, as we did not know for sure where we would be since we were enjoying the day on the cycle. When we arrived at the hotel, and inquired about staying the night, the price was quite a bit more. After we explained that we had called earlier and what we were quoted, he begrudging said he could give us that price.
Our room was on the first floor, near a side entrance. Perfect for unloading and loading the bike. The room was spacious and updated. It was clean and had no smell. The bed was comfortable and the towels seemed new and were very fluffy. We had a very quiet and restful sleep.
The next morning, the breakfast was a bit of a disappointment. They did have a variety of hot and cold item, but it just seemed like not a lot of thought was put into them. The yogurt was a very cheap brand, with no plain vanilla or Greek. They were serving oatmeal with different toppings that could also have been used with the yogurt, had they offered a nice plain Greek yogurt. The breakfast sandwiches were very dry and un-appealing. They had bagels, but no toaster….strange. Still, it was better than most hotels are offering right now.
The only other customer service complaint I would have, is we ate at the restaurant the night we checked in and afterwards went to the hotels Market Place store to grab a candy bar. As we were heading to the front desk to pay, the gentleman that checked us in said we could not buy the candy. He said they had a wedding that night, and the wedding bar had the machine for purchasing. I asked if we could just give him correct change and he could ring it in later, or could we charge it to our room. He said that he had no way of doing that. What the heck.
The next day when we checked out there was an extra charge of $30 for incidentals. Say what? They said that charge would fall off, which it did…..but what was that for?? What incidentals…hmmm…maybe a candy bar??
Bottom line………yes, we would stay here again….it was clean, quiet and updated. We also liked that they had a decent restaurant and bar. less
Rick Niehaus, Guest Services / Front Office at Hotel Marshfield, BW Premier Collection, responded to this review
Thank you very much for the review. We appreciate the honest feedback which lets us know what we are doing right and what improvements can be made.
I sincerely apologize for the problems you experienced trying to make a purchase from our Market. We have made system enhancements that will prevent issues like this from occurring in the future. I also have passed on your comments on the breakfast to our restaurant management team.
We look forward to seeing you again on your future visits to Marshfield. I believe you will find improvements have been made and you will enjoy your experience with us.
Yours in hospitality,
Front Office Manager