Not the calm experience I expected
Hotel was clean and tidy but rooms and shared area were a bit worn .
Staff and service very nice.
Unfortunately sleep disturbed by a very loud and aggressive wedding guests .
Thought a check out a... more
Hotel was clean and tidy but rooms and shared area were a bit worn .
Staff and service very nice.
Unfortunately sleep disturbed by a very loud and aggressive wedding guests .
Thought a check out apology would have been nice . Hotel manager felt staff handle it very well only apologising ti guests who’s sleep had complained about disturbance less
Jason Hewitt, General Manager at Hellaby Hall Hotel, BW Signature Collection, responded to this review
Dear Reynom01,
Thank you for sharing your feedback online, however I would just like to clarify the point in my email.
Firstly I apologised for any inconvenience that this may of caused to yourself, and explained we have nearly 20 rooms facing the courtyard facing the courtyard of where the incident took place. Some rooms of which wasn't disturbed, therefore we didn't raise this on check out as we would not presume it had affected anyone's stay.
However this being said, the team on check out do ask 'Was everything okay with your stay?' which you highlighted in your email, once you had made the team aware you had been affected by the incident they offered there apologies for the disturbance.
I am pleased to read the staff and service were very nice, and again thank you for your kind comments in your initial email to the hotel.
Best Wishes,
Jason Hewitt
General Manager