Hellaby Hall Hotel, BW Signature Collection

First time staying in this hotel, it won't be the last! It's not very often I can say they got everything right, from check in to check out! The reception staff were very helpful, especially as I'd messed up my booking and made it way more complicated than needed, but it didn't phase the young man, he dealt with it professionally! The room was a generous size, had everything I needed and was spotless! The king size bed was so comfy, I slept beautifully both nights, lovely and quiet in the mornings too, no slamming doors and cleaning staff shouting! I used the swimming pool several times throughout the weekend, the staff there were very helpful! The changing rooms were clean, and the pool was amazing!! I ordered a meal and took it to my room, best burger ever!! Breakfast was one of the best I've had in any hotel, the quality of the food was excellent, and again the morning staff were brilliant! If I had any gripe about this hotel, it would only be the signage! A sign in one corridor will send you one way to reception/leisure club/bar or rooms, then another sign will send you back where you've been, I spent a lot of time going around in circles, until a member of staff told me to ignore the signs and have me simple directions to follow. It's a bit of a maze, and the room numbers don't make any sense! But that's the only thing I have to complain about for the whole weekend! Well done to all the staff, they are so professional and go out of their way to be helpful! Can't wait to come back less

From check in to check out we were treated very well by excellent staff. Room was lovely with big fluffy towels and lovely products. Husband swam and said pool was good. Food lovely in restarting and breakfast was good. A lovely hotel and will definitely stay again. Highly recommended by a fussy traveller. less

Booked as a last minute over night getaway and we were really impressed. Lovely building and leisure centre centre, relaxing in the bar area. Our room was lovely, large with a ,comfy bed and lovely bathroom. Hotel staff were all courteous, professional and helpful whether they be on the main reception, in the leisure club, restaurant or bar. The steak meal in the bar was so tasty but we were told we couldn’t eat at the proper tables as they weren’t set up so had to eat perched on the sofa/coffee table which was a little awkward. Breakfast in the restaurant was plentiful with good choices and tasty. Happy I was able to get gluten free toast on request. I will say the coffee could have been better. Would return. less

Thanks to all the staff for looking after us over the Xmas period nothing was to much trouble, a special mention to the reception staff, house keeping ladies which we had a laugh with and Ben the bar man who was excellent, the bar food was great and reasonably priced and the leisure complex was 5 star , we'll definitely be back next year less

This is a brilliant hotel. Big free car parking spaces and lovey Leisure Facilities including a plunge pool, 20m good sized pool with one lane closed off for swimming, sauna and steam room. Layout a bit weird but nevertheless the staff are welcoming. The food is lovely, they’re may be a wait when it’s busy, as we were the only ones in the restaurant and it took 45 minutes. less