Gloucester Robinswood Hotel, BW Signature Collection

Under the present circumstances the staff were positive and very uplifting, we had a great time and look forward to seeing them again. Fast friendly and efficient, very clean and very welcoming. Let’s hope things clear up and business can resume back to normal. less

We were very surprised that this hotel had a four star rating after our recent stay there. We found it difficult to communicate with the staff . our room was a disappointment and despite having booked four months previously it was sad to note that we had to rearrange the beds in a tight fitting room as soon as we got there. Complaints to the staff were accepted but acted upon like we had personally insulted them. The food in the restaurant (breakfasts) were a tribute to the deep fat dryer , it was all self service, and the grease covered sausages and bacon, with the hash brown coated in what looked like hardened horse hair hardly tempted the taste buds. The hotel bar had a selection of beers which seemed to be missing out the more popular brands. In the corner a dillapidated sofa had its lining torn away in patches. The spa was an experience of immense satisfaction comparatively, and the thought of spending most of the three days in the steam room, (well manicured and very clean) or the excellent pool facilities in preference to an overcrowded sin a called family room was more than tempting at times. less

Booked a 2 night spa break and have to say we were really impressed. It started off badly as we were greeted with a rather rude and abrupt man at reception but everyone else especially the lady who I think may have been Polish was absolutely amazing. The food was surprisingly good, the dinners especially and we didn't manage to have a dessert the second night as we were happy and stuffed! My massage with Raasha was amazing and the wet area is OK although it was quite busy, it's definitely not for the shy as you have to awkwardly walk around in a towel from the changing rooms, past the gym and squash area and the reception to get there. The room was clean and had a good sized bed. Overall I would stay here again and recommend it to anyone looking for a spa break in this area! less

All I can say is the photographer for this hotel has done a fantastic job! When you arrive it looks like a hostel from the outside. I’m unsure how this hotel can call themselves a spa because the ‘spa’ was basically a local swimming pool. The floor wasn’t clean, kids running and screaming and just not what you would expect when you book yourself a spa get away. We were so disappointed we couldn’t bring ourselves to eat in the restaurant and went out instead. Rooms are OK but ours was cold and we couldn’t find anywhere to heat it up. Every time someone runs a tap in the adjoining room you can hear it too, just not relaxing at all. less

Stayed at the hotel in March. Upon arriaval we walked to our room along a corridor with piles of dirty and clean linen, and dirty room service trays. Not a good first impression! The restaurant food was very mediocre. Our finished dinner plates waited over 30 minutes before being removed - and only we asked staff to do so. The facilities are ok, but its definitely not a hotel for a relaxing spa break. less