Gloucester Robinswood Hotel, BW Signature Collection

I was part of a coach party staying at the hotel. As such, at meal times, I felt we were treated as inferior/less important than other guests. I realise they were ordering from the “a la carte” and we were having pre requested meals, but this should not affect the way in which, I felt, we were treated. The main gripe was 6.30 evening meal… ridiculously early when, once dinner was done, there was literally nothing else to do but go to our rooms. We ordered our food in the morning for the evening meal. On 2 occasions there was not enough of whatever we ordered (for instance Eton mess cheesecake) so a couple of us made do with an alternative….. only to see, 20 mins later, another party being given eton mess cheesecake????. The breakfasts were very nice. Lots of choice and fresh, considering it was buffet. The restaurant staff were very polite and helpful, as was all but one member of the reception staff. Unfortunately I didn’t get her name, but she was rude and very abrupt I wasn’t the only one to notice this either. Finally the rooms. The bed was amazing. Huge and very comfortable. The bedding was clean and crisp. But…… our extractor fan in the bathroom was running continuously day and night, and the windows were really grotty. One window was screwed shut the other opened about 8 inches one side and 4 the other. I know this “get what you’re given” kind of attitude to coach groups is not isolated to this one hotel. I think maybe management should look at where their bread and butter is coming from…. Not the odd couple staying for 2 nights, but the coach parties of 20/30/40 guests. less

We stayed at his hotel and were very surprised how lovely it was inside, because at first glance we were a little unsure about its location, being set right next to a housing estate, but it actually turned out to be a great location very handy for Gloucester and surrounding Cotswolds, Inside the interior looks like it’s been refurbished , the pool area was really lovely with 3 jacuzzi’s and the main swimming area was like a lazy river. We ate in the restaurant every day for breakfast and dinner and we found the food to be excellent, the staff were all very friendly and attentive at all times.. we would definitely recommend this hotel. less

Greeted by Bashwa at reception, very polite and friendly. Room was lovely and clean, pillows super comfortable. Went down to the bar for a drink, served by Courtney who didn’t seem happy to be there and spoke in a very abrupt manner, as though we were inconveniencing her by being there. Had a two course meal of the evening, wine list was fairly priced, food was good. The hummus was perfect, it had a nice little kick, very good. Served by Jamie and another male who’s name I didn’t get, both polite and ensured we had an enjoyable meal. Slept very well, only issue was the fan in the bathroom was very loud, but once the door was closed it was fine (couldn’t find a way to turn it off, once the door was shut it was no longer an issue) breakfast was plentiful and hot, no issues at all. Went down to the pool in the morning which was lovely and warm, changing rooms clean. The hot tub was so relaxing, really warm and the whole area was quiet which surprised us with it being a Saturday. Overall a fantastic stay, only let down by the service in the bar. Wouldn’t hesitate to book again if we were in the area. less

We have stayed at Robins Hill on more than one occasion as we have relatives close by and enjoyed the experience. This stay was for family reasons and was just an overnight stay, we checked in at 6.00 from Cambridgeshire, we enjoyed a very nice meal before retiring for a comfortable nights sleep. We had a very pleasant, well presented breakfast before our journe6 home. less

Just had a few nights here and overall had s good experience. Staff very helpful and friendly. Swimming pool and staff very nice with good changing rooms and fresh towels. We had a bar snack and a couple of drinks and were told if we wanted to pay cash we would have to have the exact amount or it had to be card which I thought was a bit strange. Bar food was mediocre. The wine my wife wanted was also only sold by the bottle even though they had a half empty one in the fridge. Breakfast staff were great and Breakfast was good but not excellent. Room was a little bit tired in places but bed was good as was bathroom. Plenty of notices to remind you to register your car or face a fine. Overall was a 4 oug of 5 for me. less