I was part of a coach party staying at the hotel. As such, at meal times, I felt we were treated as inferior/less important than other guests. I realise they were ordering from the “a la carte” and w... more
I was part of a coach party staying at the hotel. As such, at meal times, I felt we were treated as inferior/less important than other guests. I realise they were ordering from the “a la carte” and we were having pre requested meals, but this should not affect the way in which, I felt, we were treated. The main gripe was 6.30 evening meal… ridiculously early when, once dinner was done, there was literally nothing else to do but go to our rooms. We ordered our food in the morning for the evening meal. On 2 occasions there was not enough of whatever we ordered (for instance Eton mess cheesecake) so a couple of us made do with an alternative….. only to see, 20 mins later, another party being given eton mess cheesecake????.
The breakfasts were very nice. Lots of choice and fresh, considering it was buffet.
The restaurant staff were very polite and helpful, as was all but one member of the reception staff. Unfortunately I didn’t get her name, but she was rude and very abrupt I wasn’t the only one to notice this either.
Finally the rooms. The bed was amazing. Huge and very comfortable. The bedding was clean and crisp. But…… our extractor fan in the bathroom was running continuously day and night, and the windows were really grotty. One window was screwed shut the other opened about 8 inches one side and 4 the other.
I know this “get what you’re given” kind of attitude to coach groups is not isolated to this one hotel.
I think maybe management should look at where their bread and butter is coming from…. Not the odd couple staying for 2 nights, but the coach parties of 20/30/40 guests. less
Daniel Gough, General Manager at Gloucester Robinswood Hotel, BW Signature Collection, responded to this review
Dear Sandra R
Thank you for taking the time to tell us about your experience at Gloucester Robinswood Hotel.
Please know that your feedback is extremely valuable to us, we are disappointed to hear that the cleanliness in your bedroom wasn't as it should be and we do apologies for the inconvenience caused.
With regards to the dinner times these are agreed in advance with the tour operators and the hotel will ask for pre-orders from any group or party of 8 or more so it is not just tour groups.
Thank you for the kind feedback regarding the bed, bedding and breakfast, we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Daniel & the team.