Gloucester Robinswood Hotel, BW Signature Collection

The room overlooked the hotel courtyard, and people's gardens. It was above the swimming pool so had the extractor humming loudly all night. The room wasn't that clean, for example there were dust and hairs on the mirror and the bathroom wasn't up to standard considering we are still in a global pandemic. The room was also extremely hot and the radiators were on high. The evening meal was average but not what I would expect for the prices. Unfortunately we didn't get a lot of sleep as the fire alarm went off in our room at 3am. It stopped so we thought it may have been a fault but there were no staff around to ask. It then went off again at 5am. At 7.30 am we were woken by music and staff talking loudly and smoking outside our room in the courtyard. We got up and decided to make a coffee with the sachets provided but I had to throw mine away as the milk was off. when I checked the date, it had expired in July 2020! I spoke to the person at reception about the fire alarm when checking out. He told me he had been woken up too (not helpful) and only some of the rooms had been affected. He apologised but I didn't feel it was sincere. less

Stayed with friends for three days on a BB/EM deal. .Very good under the Covid restrictions. Clean. Very pleasant staff. who are helpful and do their best under the circumstances. Rooms clean, tidy and spacious. Large beds but pillows hard. Food pretty basic fayre, but perfectly adequate and good enough. (Pizzas very big, but tasty.) Good location base for Cotswolds. Taxi service very good. less

Well, on arrival, we checked in and went to our room. The bin had not been emptied and there was no cups for the tea and coffee. We went back to reception who then kindly changed our room right away. Please also note, the hotel specifies 24hr room service but this cannot be done over the phone as there was no phone in the room. I bought a deal on Groupon where you also get a 3 course meal each.. firstly, online you can not find a menu but it does however state 'juicy steak', 'classic sticky toffee pudding' - none of which was an option on the menu. I ordered soup for starter, which I am convinced was from a heinz tin and not even a full one lol. For main I ordered a pizza and when it came out, me and my partner agreed the pizza looked like a Chicargo Town Pizza from the frozen section in supermarkets. It turned out I couldn't finish the pizza and I asked the server whether it would be possible to take it away. Behold, she returns with a takeaway Chicargo Town pizza box!! - I found this very amusing but one of these pizza's in the shop is less than £4.00... these were on the menu at over £15.00. The lady on the table next to us ordered fish and chips and had to send this back to the kitchen as it was stringy and not possible to cut through with a knife and fork. We didn't bother going to breakfast, If you are thinking of visiting, I would also advise taking your own booze as a Corona was £4.40. Other than that, the pool was nice (does not look as fancy as the pictures) they have used a filter to mask the age of the place. The carpets in the room were aged and stained with black marks. The bed was very comfortable and the bathroom was clean. less

Stayed here for 1 night on our way to our honeymoon venue. We were treated like King and Queen during our stay. We could not fault the hotel nor any staff and had a perfect dinner plus breakfasted with coving restrictions. Would we stay here again... definitely. Thank you Best Western 5* less

Stayed here 4-6th June 2021 as it was my wife’s birthday weekend. Directed to a room (39) which was on the far side of the hotel. Got into the room TV did not work. Having walked all the way back to the reception (no phones in none of the rooms) complained fans was moved into room (208) a minute away from reception, still with no phone in the room or air conditioning. Room was spacious but downside is that the bed was not neatly made, and the windows could do with a good clean. Hotels were shut for months due to COVID-19, so there is no reason for a good clean to have happened prior to opening. As we had warm weather in June and no air conditioning in the rooms (which was hot the first night we stayed), fire doors on our level and the level below were left open during the day. First night (Saturday morning) at 02.55 and at around 05.05 am the fire alarm 🔥🚨 went off. FALSE ALARM. Was not happy but too tired to complain. Got dressed and went to reception and very few had woken up to gather in the assembly point. The two night staff we’re running around like headless chicken S one of which was on the phone to the General Manager. Both apologised as this was a false alarm. With that I went back to bed. Was glad to leave but wouldn’t stay they again. Feel the hotel needs a lot of work to be done. less