Gleddoch Golf & Spa Resort, WorldHotels Distinctive

We had a lovely room and stayed on a dinner, bed and breakfast break via Booking.com. Remember you need to pay a £50 refundable deposit on arrival. We requested an early check in so we were aware we wouldnt be getting the full £50 returned as it cost £10 to check in an hour earlier. Pool and spa was lovely. On the down side the dinner wasnt great, we had dinner included and decided to go for the sirloin steak. It was chewy and not great. My son had chicken goujons and they were burnt. breakfast the next day was pretty bland and not hot. Another issue I have is that although we stayed on 17 April, the remainder of the refundable deposit still hasnt been returned, despite me messaging and calling them to chase it up. I have now written an email as I think this is poor customer service and I am not sure I would pay the money for this hotel again as it wasnt cheap. Expected better. less

I visited Gleddoch for a dinner, bed and breakfast stay that cost £374 for one night. One of the bathrobes was heavily stained with red wine, there was no sink unit plug in the room, the restaurant did not have our booking meaning we were plonked beside the bar. The dinner menu had very little choice for my partner - the only vegetarian options were asparagus for a starter and aubergine for a main. Then we were told that the aubergine was not available but he could have the A La Carte vegetarian option which was mushrooms. His starter was 3 asparagus stalks and a poached egg and the main was sautéed mushrooms with a layered potato side. Hardly A La Carte standard. We complained and were promised a refund of £60 for our dinner which would be deducted. Went to bed and at 2am were woken by someone hammering on their door and screaming to be let in. Went for breakfast in the morning - and the cooked breakfast options were lukewarm. Complained to the general manager who offered a 20% discount on the room rate. Never received any refund till I emailed the guest relations manager later in the week who said he appreciated we had not got the refund for our dinners but denied that a 20% discount on the room rate was ever offered. Then said as a gesture of goodwill he would give me a further £50 refund. So all in all this overnight stay cost me £264 ie £374 - £60 - £50. Avoid at all costs as we certainly will not be back as we would have had a better experience at a travel lodge... less

Visited the hotel with a group of friends to celebrate a big birthday and wow it did not disappoint. The rooms were beautiful and very clean, lovely toiletries and delicious biscuits. Complementary prosecco and chocolates in the room for the birthday girl was a lovely touch. The staff really went above and beyond and were very friendly and helpful. We had some beautiful cocktails and food, big shout out to the chef the truffle Parmesan fries were to die for! A wee late night dip in the outdoor jacuzzi with such beautiful views on a lovely sunny evening was magical. Can’t fault anything about our stay, it really was bloody fantastic and we will definitely be back!! less

We stayed at Gleddoch last night as a large group of friends we first attended the 19th bar for cocktails which were delicious!! We had small plates to eat which again were very tasty the staff were attentive and helpful. The rooms were lovely very clean and comfortable! We visited the the spa and enjoyed the outdoor tub views are beautiful! The next morning breakfast was good and enjoyed the Buffet. A few of us then went for massages and facials and the treatment I received from Joanne was wonderful so relaxing and just what I needed after a girly Prosecco filled night! Definitely recommend this place and will be back! less

Absolutely amazing from start to finish, staff went above and beyond for us. Rooms was so clean and tidy. Can’t thank everyone enough especially James, lee, joe (chef) George and Calum it was topped off the an amazing massage by the lovely poppy. Excellent service and we will definitely be back for more celebrations. less