Gleddoch Golf & Spa Resort, WorldHotels Distinctive

We had a very similar experience to those who had also visited gleddoch house after reading these reviews! My mother and I came here for a spa day deal looking forward to a relaxing day. The hotel is situated in a beautiful location. The massages were excellent and the staff were really courteous and helpful. I felt sorry for the therapists who have no air con or fans to keep them cool in the hot weather! Unfortunately the pools/changing room area were very tired looking and dirty. The cleanliness was a concern with the toilet clearly not been cleaned as it was badly stained and remained that way from when we arrived until when we left. Toilet roll was lying on the ground as a toilet roll holder had clearly been pulled out the wall so there were holes in the wall. The flooring in the changing rooms was almost black due to it not being cleaned and my mum and I just wanted out! There was a really bad smell of urine coming from the swimming pool area so we didn’t spend much time there at all. We didn’t see a single member of staff maintaining/cleaning the area at all during our visit. There were a lot of children in the pool as we left which didn’t fit in with a spa day experience. When waiting for our massages we were in the consultation room where my mum cut herself and was bleeding due to a bit of the chair which had a bit of material hanging loose, this is an example to the tiredness of the spa itself. The hot tub was lovely and had lovely views but there was no railing (as mentioned in a previous review) and my mum has mobility issues meaning she really struggled to try and get in and out so I had to aid her in and out the hot tub. The food in the restaurant was absolutely delicious and treatments were brilliant. I would however not recommend this for a relaxing spa day experience if you’re wanting to use spa facilities. less

On arrival we noticed a beautiful hotel and a golfcourse right next to the hotel. Looks wonderfull! But ... when we checked in it was not possible to dine in the evening. They have a large wedding, so ... they don't have time tot cook for us in between? The reservation was made by YourGolfTravel for us, but they forgot to mention dinner, B&B? At last they decided that we could have dinner in the bar at 20.45. Yeah.... We asked for a loading post for our hybrid car - they don't have that. Is there an outside socket, so we could connect ...? No, that is not possible, because of 'insurance rules'. Great! We don't live in the year 2010 anymore is it? And ... we see some electric AND hybrid cars parked on the parking place! After all - we dined two evenings in the bar and had an excellent menu both times. There even is ... meat on the menu! Pricy, but ... very well! During our threeweeks-stay in Scotland we hear every time the same sentences: meat is extreme pricy! Service was very friendly, quality was very good. less

Had a fantastic massage from Becca, very knowledgeable when it came to massage and what oils are good for my sensitive skin, my back feels 10 years younger, will definitely return for another and request her xx less

Visited the Gleddoch spa today for a treatment, spa access and soup and sandwich. Upon arrival we had our food which was excellent, it was delicious and the service was very good. We had an hour before our treatment so we decided to use the outdoor hot tub. Unfortunately my Mum had real issues attempting to get into the hot tub as it is sunk into the ground with steps to access, but no handlebars. My Mum is disabled and was unable to use this facility without the assistance of two people. This was really dissapointing as the Gleddoch is so lovely and I would have expected it to be disability friendly. Two other women also had issues getting in and out of the hot tub, so this is obviously a common occurrence. We then went for our treatments which were excellent. I had a back massage from Poppy which was amazing. My Mum enjoyed her head massage. We then went back into the spa and enjoyed the pool, heated beds, and sauna. We wanted to sit outside but one of the chairs was broken with bits sticking out of it (safety hazard?) And there were no cushions on the sofa chairs so they were incredibly uncomfortable. Upon leaving we needed to use the disabled toilet but the light was not working. Again not disability friendly, very dissapointing. However most of our visit was enjoyable and relaxing. We would have expected better for the price though ie. Not broken furniture, cushions on outdoor sofas. There are only two changing rooms as well and the toilet in the changing area is very run down and dirty which is a shame. We also were not provided with any slippers and only realised once we saw others using them. less

My husband and I had a voucher to use we received as a gift. We were really looking forward to this overnight, especially as the website and social media made the place look spectacular. Unfortunately we feel it didn’t live up to the hype and I don’t think it’s 4 star standard. Reception was really poor. They spelled my surname wrong on the booking, I corrected it but somehow the key they gave me was for a completely different name. If I hadn’t said something by we would have been given someone else’s room. Not a big deal but it’s these little details that matter. I also had to ask everything from where is breakfast, dinner, where do we go etc. I was then sent to the wrong part of the hotel for our room, we had to ask someone in the spa to help and guide us along with all our bags etc up and down flights of stairs. Felt like a really impersonal and “can’t be bothered” attitude from the reception. Finally got to our junior suite, firstly it was roasting hot with no AC or windows open, the radiators were also up full blast in the corridors. The fan that was provided was tiny and not suitable for a 4 star hotel to provide comfort to guests! We then noticed a huge brown wet stain on our pillows as per the picture attached. I called reception and they changed it quickly but that was a horrible shock on a night away. We also couldn’t get dinner as they had no reservations so we had to go out and find dinner ourselves. We asked to use the gym the following day after breakfast and checkout and was told would be an extra tenner each When we looked at the gym we passed on that - it’s very very basic and it’s a cheek to ask for more money after paying £230 for dirty bedding and rubbish service. I also asked for a cappuccino with breakfast which would be an additional £3. If the night away cost £100 I wouldn’t have been annoyed at this but it’s expensive. You can get a much much better experience at Mar hall or Cameron house for about the same price. I will give 2 stars due to the views surrounding the place and the exterior to the hotel. But unfortunately we we’re absolutely shattered the next day due to the stuffiness and noise. You go to a hotel to be fully relaxed and recharged and this had the opposite effect. Don’t charge people 200+ when you can’t even give us a decent nights sleep I would have been much better at home. Won’t be back. less