One night stay
Was met by someone outside who said the Hotel was closed due to Government restrictions, went inside to find out this wasn’t true but would be closing the next morning. Advised no food available but w... more
Was met by someone outside who said the Hotel was closed due to Government restrictions, went inside to find out this wasn’t true but would be closing the next morning. Advised no food available but was still charged for car parking which could have been avoided due to lack of food situation. There was a smell of smoke in the room on arrival so had to leave the window open to clear it. Room was a good size nice to have chairs and a table to sit at. Bed large and comfortable had a good nights sleep. Could have been better cleaned as there was some long hairs in the bath and a bottle top on the chair. less
Miguel Martins, Guest Services / Front Office at Glasgow, BW Signature Collection by Best Western, responded to this review
Thank you very much for your positive feedback.
I am pleased to hear you found your stay overall comfortable.
With regards the food and beverage being closed that day was due to the fact the Hotel was following the restrictions imposed by the Scottish Government that came into force the same day you checked in, hence the car park fees could not be waived as compensation on this occasion, considering it was a situation out of our control.
Whilst the hotel has been closed, deep cleaning has been taking place for every single room for when we open back to business we welcome our guests to the high standards they are used to.
Nevertheless, we will take your comments onboard to ensure we deliver even better service when you decide to visit us back. We would be more than happy to offer you a special rate for your next visit. Please contact the hotel as we soon as we open again.
We look forward to welcoming you soon.