Glasgow Argyle Hotel, BW Signature Collection

Great location and great amenities. Reception staff were friendly and helpful and the breakfast was ample and very nice. The only thing that was a disappointment was the lack of ventilation in the rooms and the musty smell of the bathroom permeating the room overall. less

Amazing place to stay! Clean and spacious rooms, great leisure facilities in immaculate condition. The staff were really helpful and went over and above. The reception staff were lovely, Alessandro, Pam and Jess have the right personalities for the hotel! Jess even convinced to stay an extra night! Well worth it! We didn’t eat at the hotel but met other guests that were raving about how good the food is. Overall, great value for money! We will be back to stay again. less

We are a party of 3 ladies from South Yorkshire that needed a break! I have only given it 3 stars as we had some issues but the staff were amazing and dealt with these issues as good as they could, we were also compensated so this would not put us off from staying here again! The breakfast was spot on! All the staff were polite and friendly ( except one) and bent over backwards to help you eg: recommending where to eat/ sight see . Jess on reception was lovely and brought us, wine glasses/champagne flutes and ice bucket up to our room practically before we even got there, also heaters as they had problems with the air con. Other reviews said the rooms were dated, we didn’t think so, they were clean and big and had new carpets, what more do you want? They were short staffed due to the covid restrictions but the staff that were there split their selves in two and worked so hard. So Again I’d like to thank them all for this and hopefully see them again some time. Cath, Dot & Anita x less

Arrived at hotel an hour earlier than check in time to be told our room was ready. Asked for an upgrade from a room to an apartment. The receptionist Jess could not have more helpful and friendly, so much so that we decided to extend our stay. When at the restaurant/bar we had a great bar person in Jamie Lee. What a great time and great atmosphere due to the fab staff. Apartments are ace but cold even with heating on. Great city centre location. less

My 14 year daughter booked us a hotel break at Glasgow argyle signature hotel as a Christmas gift. When we arrived we immediately went to use their leisure facilities only to be told she wasn't allowed to use these as she was too young. I explained that I we had no idea she wouldn't be able to use facilities otherwise we would have booked elsewhere, their reply was "Well it is stated on the walls of the pool" unfortunately I wasn't at the poolside when booking the hotel! We left and went back to the room disappointed only to find that the place was freezing cold, no radiators and the room was dirty ( crumbs all over the seats, remote control was filthy, toliet was dirty) pictures are to large to be uploaded. Clearly hadnt been cleaned, which during covid times is very concerning. Contacted reception to explain my concerns regarding room only to be told "well you don't need to stay here" I was absolutely gobsmaked at level of customer service. Eventually they moved us to another room. And to be fair it was a far superior room only to find feaces on the wall. I complained again and someone came to clean it promptly. I felt sorry for my daughter who had made such a great effort for us to enjoy time away from normality and the reception weren't willing to fix situation at first. Overall it's a nice hotel ( reception area) and most of the staff are lovely but they are seriously lacking in the customer service and hygiene department. Would not recommend. less