Late cancellation by hotel with no explanation and no response to messages
Out of the blue this hotel cancelled our bookings for three people, made back in early March, leaving us high and dry just three weeks before travelling, and once all our plans for this location had b... more
Out of the blue this hotel cancelled our bookings for three people, made back in early March, leaving us high and dry just three weeks before travelling, and once all our plans for this location had been carefully made. Now we are desperately trying to rearrange our trip which is involving a lot of wasted time and extra expense.
I see from other reviews they do this frequently, sending the same standard message, claiming to have phoned. They have not even replied to any of our messages. A reasonable explanation was all that was required. Instead we have simply been ignored.
To avoid disappointment, please think twice before using this establishment. less