No elivator in a hotel with excessive and extremely narrow star ways.
No elevator, no help to carry bags, small stair ways, food poor. and as usual in switzerland price to value just does not equate. When I commented about the prices in Switzerland in General, the waitr... more
No elevator, no help to carry bags, small stair ways, food poor. and as usual in switzerland price to value just does not equate. When I commented about the prices in Switzerland in General, the waitress got snippy with me. Thought I couldnt understand German. When I answered her sarcasm in German she was surprised. Ooooops! less
Manuela H, Hotel-Kommunikationsfachmann in Ausbildung at Gasthaus zur Waldegg, responded to this review
Dear Guest,
thank you very much for your feedback. We are truly sorry for your bad experience and we will make sure to inform our staff that a reaction like this can not be allowed. Considering the elevator problem, indeed we do not have the opportunity yet to provide this service, still our staff should offer help to carry your bags and we are sorry for this missed opportunity. Thank you again for your review. Kind regards your Hotel Waldegg Team