Awesome restaurant, poor hotel
We chose this hotel for the fact that it had free parking. The hotel itself is part of the Best Western chain, and is deemed to be one of their Signature locations.
From the moment we arrived we felt... more
We chose this hotel for the fact that it had free parking. The hotel itself is part of the Best Western chain, and is deemed to be one of their Signature locations.
From the moment we arrived we felt the hotel was overpriced for the service we received:
- We waited 10 minutes for someone to show up at the reception
- No elevator/lift (only 2 floors though)
- Shower run out of hot water too quickly
- No ability to regulate A/C within the room
- Rooms are too noisy
For the amount of money we paid we would have expected a way better service.
That said, their restaurant is top-notch and their food is delicious. Also no complaints at all about their personnel: they were all very friendly and helpful.
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Manuela H, Hotel-Kommunikationsfachmann in Ausbildung at Gasthaus zur Waldegg, responded to this review
Dear guest,
We are very sorry to hear that you did not have a pleasant stay with us. On behalf of the entire team, I apologize for the inconvenience. We will take care of the problems to ensure you and our other guests a better stay in the future. Yours sincerely Your hotel Waldegg team