THE place to stay in York!
07/04/2019 mrslauer, Longmont, Colorado
Yes, the hotel is directly across from York Minster! Yes, the hotel is mere steps from the shops and The Shambles! However what really makes this hotel sing is the service! We were greeted graciously ... more
Yes, the hotel is directly across from York Minster! Yes, the hotel is mere steps from the shops and The Shambles! However what really makes this hotel sing is the service! We were greeted graciously by Frank at the front door who whisked our luggage up to our rooms and worked to unravel a small snafu in our booking - my mistake, I believe. The manager quickly resolved our issue and our family of four were able to enjoy our day in York to the utmost. A charming hotel for such a charming city. Our main room was ample size, with a convertible sofa for my 9 year old niece. The room was comfortable, sparkling clean, and came with a tub shower my mother greatly appreciated. I stayed in a cosy single room that perfectly met my needs. We enjoyed room service for dinner as well as the breakfast. Both were excellent, and again the service was terrific. I can't imagine staying anywhere else! less
DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Thank you for taking the time to write a review and indeed such a glowing review. I was the manager on shift at the time and although there was a small issue with the booking I'm pleased we were able to offer a solution promptly and with little impact on your stay.
Frank is so often mentioned in a positive manner on here and on other forms of feedback that our customers very kindly offer to us and like so many before you his warming personality has impressed and added to the experience of staying at the Dean Court Hotel.
your comments on our food offerings will be welcomed by our chef,his team and the waiting staff and
I am thrilled to hear that you and your family enjoyed your time in York.
If you do happen to be back in York in the future we look forward to welcoming you back to the Dean Court Hotel.
Deputy General Manager