Cricklade House Hotel, Sure Hotel Collection by Best Western

Received excellent service staff very friendly and helpful we attended a wedding at this hotel and would highly recommend it. Golf and Leisure facilities Available to keep all family members happy . Food was excellent too less

Given room 17 room smells of mould. Room very small, stained carpet. Receptionist very unhelpful. Would have got a better room in the travel lodge. Very disappointed. You should not be selling these rooms, surrounding and bar area amazing. Staff very helpful. less

I was booked for one night for a work trip and was impressed by the food and customer service Upon arrival Jay on reception offered the most genuine and friendly welcome; he is clearly perfectly suited for a role working with people. He couldn’t have been more personable whilst remaining professional. That evening I had dinner in the restaurant which was well presented and incredibly tasty with the seabass (mains) and pavlova (dessert) on the specials menu costing £27.50 which was worth every penny. Thank you chef (whose name I did not catch but who was very talented). The service by Shannon, Ben and Seb was attentive throughout and despite witnessing some very rude attitudes by customers, all remained calm and professional under pressure. At the end of the evening, Simon J who was working with Jay on reception went out of his way to satisfy an end of the night sweet tooth craving. Whilst this was not essential, the attention he gave to make me happy was kind and much appreciated. In all, wonderful employees at the hotel who probably do not receive the thanks and praise that good service deserves as much as any other feedback. So thank you for making my brief stay very welcome. less

This place has gone downhill. Having enjoyed several overnight stays over the years for functions, this time was really disappointing. The function itself was enjoyable and the food really good but the room was in need of complete redecorating. It smelled damp on entering, there was mould around the windows and on the walls in places. Cobwebs in the corners and generally grubby. The ‘king size’ bed was 2 singles pushed together making an uncomfortable ridge down the middle. The breakfast was also disappointing as we have always enjoyed a full English on previous stays, but there was only self serve continental this time. We also had to ask for tea & coffee after having been seated for at least 10 mins. Before it was always offered immediately on being seated. The worst thing, however is that having emailed our concerns twice over 2 weeks to the venue, we have had no acknowledgment or reply. (The website states that they will respond in the same day!) We were really looking forward to a mini-break combined with the function that we were attending, but it was just an expensive alternative to a taxi! less

We enjoyed a beautiful afternoon tea for my mums 70th birthday. From booking right through they provided excellent customer service. We were a group of 10 and every single guest said how much they enjoyed it. There was a good selection of sandwiches, lovely scones and delicious sweet treats to top it off. We sat in the conservatory with the most beautiful view. Will definitely be going back again! less