Cricklade House Hotel, Sure Hotel Collection by Best Western

Stayed here for 1 night in a work trip. Stayed in one of the hotel rooms which was very spacious, had everything I needed however in need of decorating/upgrading. The staff are so lovely and could not do enough for you. Best customer service I have received in a ling time. I eat in the lounge/bar and the burger was so good. I would return however I do think the whole hotel needs a refurbishment as it is in a beautiful part of the country. less

Bar the slightly low shower pressure, everything about the stay was fantastic. The room was impressive, and the breakfast was spot on. I will be booking here again if I'm in the area. Beautiful setting too. less

My husband and I attended a wedding reception here, lovely hotel, stunning views, spotlessly clean everywhere, great service, lovely friendly staff, amazing food. Our bedroom was spotless, very cosy and comfortable. We will definitely be coming back again. Thank you less

We went as an extended family, parents, children and grandparents and had a great time. The young children relished their own room within a family room. The swimming pool was great for us all, space for a fitness swim, shallow enough for the young children to experiment and learn new skills. Bar meals are filling, salmon and tagliatelle is splendid, the burger huge and filling. Garden rooms are spacious. If you have young children ask for a family room - eg 26. The tennis court is no longer pristine - unlike the photograph! Snooker table is fantastic. less

I booked afternoon tea for three. I mentioned at the time of booking that it was for my mother's birthday, she is in a wheelchair, and we would like to sit in the conservatory to get the nice views over the countryside. On arrival there was no one to greet us in the restaurant/bar area and we had to wait over 5 minutes for a member of staff to turn up. When she did, I said that we'd asked to sit in the conservatory and I expected that she would get a ramp for the big step down. Instead, she said that they didn't have a wheelchair ramp as the manager had hidden it!! So we could sit in the restaurant or we could get my mother and her wheelchair down the step as best we could. The restaurant was empty and cold-looking, the conservatory nice and sunny and welcoming (albeit not to disabled customers). My mother is a determined lady, and we managed to get her down the step (getting her back up later was much harder). At last we were at our table in the sun with lovely views, and tea arrived. We had a choice of different tea varieties and then they brought the three-tiered cake plate. It was very well presented and we enjoyed the food. There were mini sandwiches - cucumber and cream cheese, ham, smoked salmon rolls - three different types of cake and two big scones each with jam and clotted cream. The scones defeated us and the very nice waiter packed them up in foil for us to take home. More tea was available on request. I thought the tea was excellent, and, after the initial delay, so too was the service. However I find it difficult to understand why a hotel that has a big step down to the conservatory - a key sitting area - does not have a wheelchair ramp. Especially when I mentioned at booking that they will have a guest in a wheelchair! less