Disappointing and non-existent communication.
This place has gone downhill. Having enjoyed several overnight stays over the years for functions, this time was really disappointing. The function itself was enjoyable and the food really good but the room was in need of complete redecorating. It smelled damp on entering, there was mould around the windows and on the walls in places. Cobwebs in the corners and generally grubby. The ‘king size’ bed was 2 singles pushed together making an uncomfortable ridge down the middle. The breakfast was also disappointing as we have always enjoyed a full English on previous stays, but there was only self serve continental this time. We also had to ask for tea & coffee after having been seated for at least 10 mins. Before it was always offered immediately on being seated. The worst thing, however is that having emailed our concerns twice over 2 weeks to the venue, we have had no acknowledgment or reply. (The website states that they will respond in the same day!) We were really looking forward to a mini-break combined with the function that we were attending, but it was just an expensive alternative to a taxi! less