Cricklade House Hotel, Sure Hotel Collection by Best Western

Menu is so limited - if you are a vegetarian you can have a halloumi burger followed by cheee ( ie. cheese then more cheese!) vegan - forget it - fresh air is your option! Had a large glass of pinot Grigio at £12 - that’s £36 for a bottle of bog standard wine. Lovely location - could be such a great venue - but management are appalling - that’s if they are there!! This place is well on the way down unless management changes. Other staff try their best and are friendly but seem downbeat. Treatments available unless on Sunday, Monday, Tuesday or Wednesday - that leaves 3 days - but if you are lucky they are pricey - but the staff are so good - well worth it, Oh what a shame. Could be the place to go to - at the moment would avoid at all costs. less

Very disappointed. When we arrived having not been there before it would have been nice if the member of staff could have showed us where to go, instead of just staring at us from behind the reception desk. The Function room was a good size and idea for a party, but the carpet was filthy and covered in stains. The seafood starter and salmon main course were nice, but the roast dinners were poor. My cousin found two long dark hairs in the bottom of his soup. We waited 40 minutes after we arrived for someone to take a drinks order, so in the end we took our own. The staff did their best but there seemed to be no on in charge running the service. There was no toilet roll or hand wash in the ladies. The bar area would have seemed so much nicer if someone had lit the fire, instead it was cold and unwelcoming. Won’t be going back less

The staff were very rude and very unhelpful, the place is in need of a very good paint up. No water in the room and had to pay £3.50 for a small bottle. The food was not up to standard and very very expensive. When we complained they just didn’t want to know. Also we had a light in our room which was flickering, we were told to just take the bulb out or they could put us in a down graded room. Very unprofessional and very rude. The whole experience was not great as this was a special weekend for my wife for her birthday. We were not asked if we were happy with the stay they just wanted to take our money. Very disappointed as when I paid the full amount the manager didn’t say a word not even have a good day, he was more interested in talking our money than looking after his customers. Such a shame less

We were at the hotel for a wedding so as a family we booked several rooms. Our room was OK although some bathroom items needed repair. The bar service was slow and beverages were expensive. Breakfast was reasonable quality. less

Visited this lovely Hotel for the weekend with my 13 year old daughter . What a smashing place .Staff friendly and attentive. Rooms clean and welcoming . Afternoon tea was the best I've had ( and I've had a few ) . less