Second stay at Castle Green
30/11/2019 Traveller357911, Manchester, United Kingdom
Stayed at the Castle Green Hotel for the second time for two nights and enjoyed the stay. We decided to revisit because we had a great break the first time we came. This time didn't disappoint and it ... more
Stayed at the Castle Green Hotel for the second time for two nights and enjoyed the stay. We decided to revisit because we had a great break the first time we came. This time didn't disappoint and it affirmed the positives from our previous experience. A key factor being the helpfulness of the staff.
When we checked in to the hotel, we collected the key cards and headed to the room to find it wasn't the room type we asked for on booking, however Emily was quick to assist us when we went to reception to ask if we could have a refurbished new design room, rather than the old style. The old-style is lovely too but we prefer contemporary-style rooms. Emily showed us around 3-4 of the renovated rooms to give us a choice which we weren't expecting and was a lovely gesture. We decided on a room and were grateful for the trouble she went to in order to accommodate our needs. The room is a great size, large TV, well sized bathroom and tasty cookies/biscuits replaced daily.
We ate at the Greenhouse the first night and the food was delicious, and we ate at Alexander's Pub the second night which was also tasty and hearty food. The atmosphere was nice and cosy too for the chilly evening.
When it came to breakfast, it was on the whole nice food and with plenty of options to suit different tastes, however the only issue we found was that the food had been sitting for a while which meant the baked beans and scrambled eggs had hardened a bit. This is understandable in that it is buffet style, however we would have liked the food to be more fresh. Having said that, the chefs saw us when we were plating up and offered us any fresh fried eggs etc for us as they were on the way anyway.
Overall the hotel is lovely, hence why we came back a second time and will probably do so again in the future when arranging a stay in the Lake District. I have to say the politeness and helpfulness of the happy staff here does not go unnoticed. I would like to again give a particular mention to Emily who was helpful prior to our stay and on arrival with our room situation, and on departure. Thanks Emily! less