Lovely hotel but get your bookings in early
We stayed at the hotel over the weekend. We arrived just after 3pm and were able to check in straight away. The hotel had all the necessary COVID requirements which made you feel safe as soon as you s... more
We stayed at the hotel over the weekend. We arrived just after 3pm and were able to check in straight away. The hotel had all the necessary COVID requirements which made you feel safe as soon as you stepped inside the doors. On check in it was mentioned that we hadn’t booked or paid for breakfast and would we like to, as we had our 3 year old with us eating in the hotel was much easier than finding somewhere for breakfast. When the receptionist went to book us in, they only had slots in the 7am- 8am sitting which was far too eatery with a 3 year old, so we had to find somewhere else for breakfast. This wasn’t mentioned when booking which was a shame as it would have made our life easier.
We then decided to eat in the hotel on Saturday night, and after looking on the website at the menu we were looking forward to dinner, however when we arrived we were handed very limited menu with only a choice of 3 starters, about 6 mains and 3 puddings which was really disappointing.
We enquired about the opening times of the pool but we’re then told we had to book a slot for that also, the only one available was 7am so we had to get up early so our little one could go in the pool.
Our room was lovely with a large bed and a camp bed for the little one which was ideal.
The hotel and our room was very clean and we felt very safe while staying there.
Would recommend staying but make sure you book for breakfast, the pool and possible to use the gym too. less
Ben Mayou, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review
We are continuously adapting how we operate to try and achieve a 'normal' hotel stay whilst protecting the safety of guests and the hotel team.
Feedback of this nature is incredibly useful as it helps us to better understand how the additional controls impact the experience. In light of the current situation and your comments we would recommend guests plan the details of their stay prior to arrival. The Reception team can be contacted by calling 01539 734000 and will be delighted to discuss and assist with this.
Oh, and I almost forgot, thank you for the 'Excellent' review!