Castle Bromwich Hall Hotel, Sure Hotel Collection by Best Western

What a great event! The hotel while in the booking process were great - the receptionists could not do enough to help me in the booking process - called me to sort it - added extra people/ tickets on and very polite and helpful. We also decided to stop over - what a great hotel to / room fab - breakfast great and again face to face the staff very helpful. Great night and great place. less

Stayed at the Bromwich hall castle hotel for my husbands birthday. It is better than presented in the pictures. You can feel the history within the walls. Staff are friendly and helpful. We stayed in Bridgeman suite and it was a lovely room with everything you would need. Due to the age of the property, the walls are thin so you can hear people in the adjacent room especially if they have their tv on. However, not that big a deal. A place we would definitely stay again. less

What can I say....the first room in the attic of the Brew House had rodents having a party in the ceiling at 1am, add to this a bathroom with black mould badly painted over. The next room had a lovely bathroom but the inevitable dirty net curtains and drapes hanging off the rails. As for the food...fortunately the bar food was mostly ok but how can bought in wedges of Brie be consistently served cold and hard in the middle. Spinach and ricotta tortellini which was swimming in what resembled tasteless watered down cream. Rae in reception was always pleasant but the same can’t be said for some of the other staff. I certainly won’t ever go back. less

Really dirty net curtains in the bedroom,was told maintenance would deal with it,not nice to look at,nothing happened as it was the weekend,room by the bins,which kept blowing back across are window in the wind. Woken at 5.30 a.m. by the bins being emptied. less

The evening meal was great with fine dining at its best with wonderful staff and great value for money. The bar and ground floor areas are pleasant and comfortable. So they have all this right. Let down by the bedroom. The bath had a great crack in it that had clearly been there for some time and either it leaked through the crack or the plug was not fitting properly because the water kept running out. There were loose tiles on the floor and mould on the silicon in the bathroom, the window in the bedroom would not shut, luckily we could shut the curtains in order to keep the cold away. When we told them about the bath they did agree to reduce the price of the room, however this never happened. They did say that they would look at the bath while we were having dinner, this then turned into 'when we had left'. Would be interested to know if room 314 has a new bath!!! Management must have known that the bath was like this, after all no one cleaning the bath could have not noticed a 3" split, if they didn't then they should have! Breakfast was well cooked, tasty, plentiful with great poached eggs. One pair of guests decided to take all the jugs of juice to their table and I would have expected the waitress to deal with this. She was easily distracted and had to deal with a mother who thought it was good for her child to spend the whole breakfast period running around the room with several boxes of cereal. The mother stood by our table to give the waitress her order and as a result the waitress confused our order and thus we had a long wait for breakfast. It was such a shame with a few pounds spent on the bedroom the stay would have been good and they could charge more and still given good value for money. When we left in the morning and walked to our car we noticed what looked like a tip, or where someone had been sleeping in one corner, not a good impression. less