Arrived, checked in no issues. Got to the room and it was freezing as one of the windows won't close correctly. I know they are old but at least put something in the gap.
Evening bar and meal was fine (fish and chips) and a pint.
Breakfast is from 7-9. I was working at the NEC so needed to be there for 10 o'clock. Went into the breakfast area that was around a third full with about 10-12 people at half 8 and ordered a full English. 50 minutes later no food. Just as I was leaving, a group who were already seated when I entered received their food. So this is not a one off missed order. 2 ladies came in after us and sat waiting to give their order for 15 minutes, before standing up and leaving without eating anything.
I spoke to reception and told them about the wait and they said the food is on its way, but it was too late we didn't have time now.
There seems to be a lot of young people working there who didn't really have any direction and things seemed very hap hazard.
If you are a hotel and breakfast happens everyday, how can you not cook a full English in less than half an hour.
The group who were in before us who received their food at least 50 minutes after ordering all had eggs Benedict. Toasted bun, wilted spinach, poached egg with some sauce. How does this take more than 15 minutes?
There is a lack of leadership and care about this place.
I was hoping to receive a phone call today from the manager as reception said they would inform the manager when they got in. Still nothing.
Not sure I will get a reply on here.
I want 2 things from a night away. Decent room and breakfast. Massive fail on the breakfast.
I did get £14 refunded for the breakfast. less