Castle Bromwich Hall Hotel, Sure Hotel Collection by Best Western

Really dirty net curtains in the bedroom,was told maintenance would deal with it,not nice to look at,nothing happened as it was the weekend,room by the bins,which kept blowing back across are window in the wind. Woken at 5.30 a.m. by the bins being emptied. less

The evening meal was great with fine dining at its best with wonderful staff and great value for money. The bar and ground floor areas are pleasant and comfortable. So they have all this right. Let down by the bedroom. The bath had a great crack in it that had clearly been there for some time and either it leaked through the crack or the plug was not fitting properly because the water kept running out. There were loose tiles on the floor and mould on the silicon in the bathroom, the window in the bedroom would not shut, luckily we could shut the curtains in order to keep the cold away. When we told them about the bath they did agree to reduce the price of the room, however this never happened. They did say that they would look at the bath while we were having dinner, this then turned into 'when we had left'. Would be interested to know if room 314 has a new bath!!! Management must have known that the bath was like this, after all no one cleaning the bath could have not noticed a 3" split, if they didn't then they should have! Breakfast was well cooked, tasty, plentiful with great poached eggs. One pair of guests decided to take all the jugs of juice to their table and I would have expected the waitress to deal with this. She was easily distracted and had to deal with a mother who thought it was good for her child to spend the whole breakfast period running around the room with several boxes of cereal. The mother stood by our table to give the waitress her order and as a result the waitress confused our order and thus we had a long wait for breakfast. It was such a shame with a few pounds spent on the bedroom the stay would have been good and they could charge more and still given good value for money. When we left in the morning and walked to our car we noticed what looked like a tip, or where someone had been sleeping in one corner, not a good impression. less

I booked a superior double room expecting a spacious double room with period decor and a bathroom with a bath. I was given a classic double room that was clearly an out of place unused office room turned into a basic bedroom. I rang reception and stated that I had booked a superior double room and I didn’t think I was placed in the right room, I was told they were fully booked and would knock £20 off my room rate (I’d already heard them say this to someone else on the phone whilst I checked in) I also asked at reception if they offered room service, which they do, to then get to my room and find no menu. The room is freezing, the window won’t shut properly so there is a constant drift coming in. Bathroom is lovely and modern, just disappointed there was no bath like I expected. It is not what I expected at all, I stay in Birmingham with work quite a lot now but I won’t be staying here again. less

Just dropped in with two friends and asked if it was possible to have pot of tea for 3 persons with cakes. It was and the service was excellent, the tea and cakes were delicious at a very reasonable price. Thank you for a pleasant afternoon in cosy surroundings. less

Amazing service (Asim gets a special mention), but the staff are friendly, polite and are an asset to the business. Fantastic stay in a historic hotel steeped in history. Can not praise it enough. Will be staying again less