Castle Bromwich Hall Hotel, Sure Hotel Collection by Best Western

We stayed here prior to an NEC event and what a find. It’s not far from the NEC and so much nicer than staying in a bland/expensive hotel nearby. The hotel looks stunning, lots of history and has a large garden if you want to sit out with a drink and enjoy the sunshine or take a stroll. We had a lovely, comfortable twin room in the main hotel which was full of character with windows that actually opened (rare these days) and a modern bathroom with waterfall shower. We had a nice bar meal at night (pie & chips) and a great full breakfast. The staff were fab - a shout out to Sophie on Reception who was so helpful, Peter on breakfast duty and the girl in the bar who were super friendly and made our stay even nicer. less

Main hotel is beautiful. Restaurant was good but poor selections for vegetarians. My room was in an annexe away from main hotel and was clean and comfortable, but WiFi from the hotel did not extend to the annexe. Potential problem on check in when the American express card I had used to reserve the room online was not accepted on site. Beautiful grounds were looking a little uncared for. Would I stay here again? Yes, but perhaps not at £100 a night less

I booked the group room for a family celebration of my mother's 90th birthday for yesterday afternoon and can only say we had a magnificent time. The building itself was fit for royalty, not only those who have visited it over the past centuries but also 'queens' such as my mother. The room was perfectly laid out for our group of 16 and the staff were flexible enough to allow us early entry to add a few personal touches. There were no issues with my mother gaining access in her wheelchair from the front door to her place at the table. Though three of our guests unfortunately had to drop out that morning the reduced numbers were not a problem with the management. Regarding the food, most of our group had special dietary preferences that were happily and skilfully accommodated by the excellent chef who provided sufficient quantity and exceptional quality of food for our tastes at a very reasonable cost. Nobody was disappointed. Thank you so much. The group is till talking about the food, the service, the ambience of the building and and mother still talks about the day and the great gardens. The staff though young were always professional and exceptional and we were happy to see they enjoyed their serving as much as we enjoyed their service. I can say no give nothing but praise for our experiences provided for us on the day. less

My wife celebrated my special day by taking me to the restaurant for the Father's Day A'la Carte Menu, On arrival we were greeted by Lewis who promptly made us welcome and seated us at our table and explained in detail the menu.We made our selection and asked for the wine list which had an excellent variety. The white wine was brought to the table in an ice bucket and on trying it was at the perfect temperature and the food was the same..Well done Lewis first class service and excellent food we look forward to our next visit less

The site is stunning, as beautiful as the photos if not more so. It was a short drive from Resorts World where we were attending a conference, and we got a discount from booking directly with them. I can fully imagine why people would choose it as a wedding venue. Unfortunately there were just so many problems which need correcting. Big ones: -We booked a deluxe double, at a slightly increased charge. This specifies that you will get a room in the main house. We did not. We were not offered a partial refund or apology for this. The annex is lovely, but it's just not what we paid for. -At the restaurant, I asked whether we could get the chorizo and prawn pasta without the chorizo. We realise this was different from the menu but was happy to get something else if needed, as I am pescetarian. The dish just sounded delicious! My partner joked that this didn't just mean picking the meat out. The waiter said that was fine, and absolutely could be done. When the food arrived, he placed it down saying "The prawn pasta without the chorizo." Immediately we saw something which looked more like a large piece of chorizo, rather than a tomato. We decided to wait for the waiter to return and double check. That was the right decision, because he returned a few minutes later and said that there was chorizo in. I have never in 13 years of being pescetarian been served red or white meat in a professional setting. I asked for fish and chips instead. He said that we wouldn't pay for the incorrect pasta dish or the fish and chips. We were charged for the fish and chips on the bill. -We were thirsty in the evening after we returned to our room. Not wanting to travel outside into the main house, we decided to get a drink of water. There was one tap in the bathroom, without a sign saying it wasn't drinking water. There was also a kettle in the room, so we assumed it was drinking water. It tasted really very odd and not right. The next day, I got a tap water at breakfast, and also got a tap water at a restaurant just up the road. Both tasted normal. I can only assume from this that the water in our room was contaminated. Small things: -The path from the annex to the main house across the little lawn at the back had a hedge which was overgrown so you had to push through it to get through. -Our breakfast table had crumbs and jam on the tablecloth as we sat down. They didn't offer us another table or to swap the tablecloth. -We ordered sourdough and olives and oil. We didn't get sourdough, but other bread. The waiter at the end said, "Did you enjoy your sourdough?" We didn't really know how to respond as he had served us the non-sourdough. -In the morning we weren't really sure what to do at breakfast (e.g. which elements we were allowed to serve ourselves). The waiter said that he would make us toast. The bread went in the toaster and remained there until cold, at which point another guest, who presumably thought it was help yourself, took the toast. The waiter never brought me toast nor apologised for not bringing it so I self-served in the end. -There were small dark hairs on our bed when we arrived, one on the top of the bed, and one under the blanket on the sheets. -There was a lovely selection of shower gel and shampoo in the bathroom, but no soap for washing your hands. We assumed you used the shampoo in the end? -The waiter in the evening seemed a bit overwhelmed and undertrained. He was lovely, but left the dining room for long periods. At one point, a guest resorted to running after him (literally running) to try to order more drinks. -Someone who looked like a manager came into the restaurant in the morning during breakfast, and criticised guests within ear range of us eating breakfast, for what seemed like a minor infraction. This felt unprofessional. -A few guests were leaving ahead of us, and the same (manager?) was asking them how their stay was. One guest commented lightly that they didn't have biscuits in their room as promised with a jokey tone. The hotel staff member responded defensively in a situation which could have been smoothed over or joked about very easily. I realise I've listed a lot of things, and the second list is really small things you could forgive if there were just one or two of them. Even the top few would be absolutely fine if they were the only problem with the booking. But the combination of everything took what was meant to be a relaxing stay in a 4 star hotel to being less than that. less