Castle Bromwich Hall Hotel, Sure Hotel Collection by Best Western

We hired one of the private rooms and it was great. Nicely decorated and very private. The food was OK and the staff tried very hard with the service. Overall we were pleased with the service. It was good to see the manager on duty which is rare these days. The reception area is a bit disappointing. There is no need for guests to see the ugly security TV screens. I would give the reception a make over. The toilet area near the reception is also tatty. Take down the signs as the are ugly. less

stayed here for 4 nights in the Dovecote hotel staff was lovely and welcoming on arrival the room was really nice except there was loads off dust on/ in the wardrobes and in the Drew’s what I wasn’t happy about because all my clothes got all dust over them the next day after i checked in but apart from that all good less

Arrived, checked in no issues. Got to the room and it was freezing as one of the windows won't close correctly. I know they are old but at least put something in the gap. Evening bar and meal was fine (fish and chips) and a pint. Breakfast is from 7-9. I was working at the NEC so needed to be there for 10 o'clock. Went into the breakfast area that was around a third full with about 10-12 people at half 8 and ordered a full English. 50 minutes later no food. Just as I was leaving, a group who were already seated when I entered received their food. So this is not a one off missed order. 2 ladies came in after us and sat waiting to give their order for 15 minutes, before standing up and leaving without eating anything. I spoke to reception and told them about the wait and they said the food is on its way, but it was too late we didn't have time now. There seems to be a lot of young people working there who didn't really have any direction and things seemed very hap hazard. If you are a hotel and breakfast happens everyday, how can you not cook a full English in less than half an hour. The group who were in before us who received their food at least 50 minutes after ordering all had eggs Benedict. Toasted bun, wilted spinach, poached egg with some sauce. How does this take more than 15 minutes? There is a lack of leadership and care about this place. I was hoping to receive a phone call today from the manager as reception said they would inform the manager when they got in. Still nothing. Not sure I will get a reply on here. I want 2 things from a night away. Decent room and breakfast. Massive fail on the breakfast. I did get £14 refunded for the breakfast. less

We booked a Sunday Lunch for 4. On arrival decided to have a drink in the bar prior to lunch. The chap in the bar didn’t seem to understand English and how to make a drink. He had to be shown how to slice a lemon by the manager. The dining room was cold and completely lacked any atmosphere. We were booked for 2pm lunch only other guests in dining room were having cream teas, odd combination. Lunch arrived, good sized portions, in fact too much couldn’t see what was on the plate. We asked for horseradish sauce to accompany our beef, told there wasn’t any. As we were finishing another group came in for Sunday lunch and they were given horseradish sauce! We’d already told the manager couldn’t believe no horseradish sauce with a roast beef dinner, he didn’t respond. Very young inexperienced staff. Wouldn’t visit again. less

The service was excellent and so was the Sunday lunch we could not fault the food. Thank you for a lovely afternoon. They made my moms 75th birthday special. The yorkshire pudding we're the biggest i have seen. less