Carlisle Station Hotel, Sure Hotel Collection by Best Western

Court Square, Carlisle, Cumbria, CA1 1QY, England
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Carlisle Station Hotel, Sure Hotel Collection by Best Western

Boutique style in the heart of Carlisle.

The elegant Carlisle Station, Sure Hotel Collection by Best Western (formerly a Hallmark Hotel) is superbly located in the city's historic Court Square, just steps from the railway station next door.
This striking Victorian building is brough
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Bars, Free WIFI, Lift to all floors, Pets Allowed, Restaurants
There is charged parking available onsite.
Pets accepted
Dog Pack £ 15.00/ day
Free WIFI available throughout the hotel
Check-in & Check out16:00 | 10:00
Court Square, Carlisle, Cumbria, CA1 1QY, England
What 3 Words: ///amused.salads.zones

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • The Brasserie
  • Main Bar

The Brasserie

Enjoy feelgood comfort food in The Brasserie. Its rich, warm decor, ornate ceiling and glass-fronted wine store set the scene for a relaxing meal in pleasant surroundings.

You'll find delicious pasta dishes and juicy steaks sitting alongside ultra-healthy salads and vegetarian options made with locally-sourced ingredients where possible. We also serve a delicious roast dinner with all the trimmings every Sunday - the perfect excuse for a family get-together.

At breakfast time, take your pick of cereals, fruit, pastries and cooked items from our buffet bar. You can also order a continental breakfast throughout the night via room service.

Opening hours
Breakfast: 07:30 - 09:00
Dinner: 17:00 - 20:30
Weekend times may vary

Main Bar

The stylish bar and lounge at Carlisle Sure Hotel Collection by Best Western is an inviting place to catch up with family, friends or business associates.

Our bartenders will pour you a glass of wine, craft beer or fizzy lemonade while you peruse the lounge menu, which includes sandwiches, salads, pizzas, burgers and a range of tempting desserts.

On matchdays, we also show live football on the TV screens in the bar, so you can cheer on the players in your fantasy league team.

Opening hours
Weekend times may vary


Share your special day with family and friends with a celebration to remember at our stylish city centre hotel.

We're licensed for civil ceremonies and provide a warm welcome for your wedding party, and a grand stage for the most important day of your life.

With its high ceilings, sprung dancefloor and capacity for up to 180 guests for a sit-down meal, our stunning Victorian Ballroom is the perfect venue for your reception. We also have four other event rooms, including the Citadel Room, which is ideal if you're having an intimate get-together for up to 30 close friends and family.

Our experienced wedding co-ordinators pay meticulous attention to detail to ensure everything is just how you like it and work closely with the kitchen team to create amazing banquets, buffets and canapes.

For any enquiries please call Events Team on 01228 633502


Registry office:
Carlisle Registration Office
Lady Gillfords House, Carlisle, CA1 3AJ
0300 303 2472

Meetings & Events

From board meetings to annual sales conferences with gala dinners, there's a space to suit every type of function at Carlisle Sure Hotel Collection by Best Western.

The hotel is next to ...

For any enquiries please contact events on 0844 387 62 40

From board meetings to annual sales conferences with gala dinners, there's a space to suit every type of function at Carlisle Sure Hotel Collection by Best Western.

The hotel is next to Carlisle railway station and close to the M6, so we're easy to reach however your guests choose to travel.

We have five rooms of varying sizes, with capacities ranging from 12 in the Executive Boardroom to 220 in The Ballroom. This large Victorian-style function room is a magnificent setting for a conference, club dinner or ball. Located on the first floor, it has its own bar and a stage area perfect for presentations and product launches.

We'll keep your guests fed and watered throughout the day with regular refreshment breaks to refuel their brains.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
The Ballroom 200 100 50 50 180
The Executive Boardroom 0 0 0 12 12
Merlot 80 36 30 30 50
The Courtroom 60 40 30 30 50

Reviews of Carlisle Station Hotel, Sure Hotel Collection by Best Western

Traveller Overview:
3.5 Rating: 1640 reviews
Excellent 28%
Very Good 24%
Average 20%
Poor 12%
Terrible 13%

Gib_kat16, wrote review 19/10/2021

Pleasantly surprised

After reading reviews we were worried but were pleasantly surprised. Yes it needs updating, is a bit tired here and there, also breakfast could be better. BUT The staff were amazing and friendly espec... more


shhorn, wrote review 18/10/2021

Very good

We had 3 rooms for a family event. One suite which was newly decorated and very large ( new carpet would improve aesthetics ) . Shower took a long time to get hot but was very good when it did. Other... more


rayraynewby, wrote review 17/10/2021

Good Location, Needs a Bit of TLC

I stayed at this hotel for four nights as part of a Rail Discoveries Tour. My room was quite a decent size with a large bathroom/WC. It did take me while to find the bathmat which was hidden in a ward... more


V8928YTeileenh, wrote review 07/10/2021

Worst hotel we've ever stayed in;

We booked with Rail Discoveries again, knowing them to be reliable, and despite the bad reviews of the Station Hotel, Carlisle, thought they would not use poor accommodation. Having stayed 4 nights w... more


theaquaticbadger, wrote review 07/10/2021

Maybe the worst hotel in the area- AVOID

Travelling for work, we never normally use this hotel but occasionally need to be in the town centre so do use it. The location is ideal for the station and the centre of Carlisle, but that is it. T... more