Carlisle Station Hotel, Sure Hotel Collection by Best Western

Court Square, Carlisle, Cumbria, CA1 1QY, England
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Carlisle Station Hotel, Sure Hotel Collection by Best Western

Boutique style in the heart of Carlisle.

The elegant Carlisle Station, Sure Hotel Collection by Best Western (formerly a Hallmark Hotel) is superbly located in the city's historic Court Square, just steps from the railway station next door.
This striking Victorian building is brough show more

For enquiries or to make a reservation please call 03330 035451

For meetings and events enquiries please call 0844 387 62 40

The hotel is currently closed. Re-opening date will be advised as soon as possible
24 Hour Room Service, Bars, Free WIFI, Lift to all floors, Pets Allowed, Restaurants
There is charged parking available onsite.
Pets accepted
Dog Pack £ 15.00/ day
Free WIFI available throughout the hotel
Check-in & Check out15:00 | 11:00
Court Square, Carlisle, Cumbria, CA1 1QY, England
What 3 Words: amused.salads.zones

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • The Brasserie
  • Main Bar
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The Brasserie

Enjoy feelgood comfort food in The Brasserie. Its rich, warm decor, ornate ceiling and glass-fronted wine store set the scene for a relaxing meal in pleasant surroundings.

You'll find delicious pasta dishes and juicy steaks sitting alongside ultra-healthy salads and vegetarian options made with locally-sourced ingredients where possible. We also serve a delicious roast dinner with all the trimmings every Sunday - the perfect excuse for a family get-together.

At breakfast time, take your pick of cereals, fruit, pastries and cooked items from our buffet bar. You can also order a continental breakfast throughout the night via room service.

Opening hours
Breakfast: 07:30 - 10:00
Lunch: 11:00 - 18:00
Dinner: 18:00 - 21:00
Weekend times may vary

Main Bar

The stylish bar and lounge at Carlisle Sure Hotel Collection by Best Western is an inviting place to catch up with family, friends or business associates.

Our bartenders will pour you a glass of wine, craft beer or fizzy lemonade while you peruse the lounge menu, which includes sandwiches, salads, pizzas, burgers and a range of tempting desserts.

On matchdays, we also show live football on the TV screens in the bar, so you can cheer on the players in your fantasy league team.

Opening hours
11:00-23:00
Weekend times may vary
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Weddings

Share your special day with family and friends with a celebration to remember at our stylish city centre hotel.

We're licensed for civil ceremonies and provide a warm welcome for your wedding party, and a grand stage for the most important day of your life.

With its high ceilings, sprung dancefloor and capacity for up to 180 guests for a sit-down meal, our stunning Victorian Ballroom is the perfect venue for your reception. We also have four other event rooms, including the Citadel Room, which is ideal if you're having an intimate get-together for up to 30 close friends and family.

Our experienced wedding co-ordinators pay meticulous attention to detail to ensure everything is just how you like it and work closely with the kitchen team to create amazing banquets, buffets and canapes.

For any enquiries please call Events Team on 01228 633502

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Registrar

Registry office:
Carlisle Registration Office
Lady Gillfords House, Carlisle, CA1 3AJ
0300 303 2472

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Meetings & Events

From board meetings to annual sales conferences with gala dinners, there's a space to suit every type of function at Carlisle Sure Hotel Collection by Best Western.

The hotel is next to ...

For any enquiries please contact events on 0844 387 62 40

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From board meetings to annual sales conferences with gala dinners, there's a space to suit every type of function at Carlisle Sure Hotel Collection by Best Western.

The hotel is next to Carlisle railway station and close to the M6, so we're easy to reach however your guests choose to travel.

We have five rooms of varying sizes, with capacities ranging from 12 in the Executive Boardroom to 220 in The Ballroom. This large Victorian-style function room is a magnificent setting for a conference, club dinner or ball. Located on the first floor, it has its own bar and a stage area perfect for presentations and product launches.

We'll keep your guests fed and watered throughout the day with regular refreshment breaks to refuel their brains.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
The Ballroom 200 100 50 50 180
The Executive Boardroom 0 0 0 12 12
Merlot 80 36 30 30 50
The Courtroom 60 40 30 30 50
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Reviews of Carlisle Station Hotel, Sure Hotel Collection by Best Western

Traveller Overview:
3.5 Rating: 1602 reviews
Excellent 28%
Very Good 24%
Average 20%
Poor 12%
Terrible 12%
Rating

beeza1, wrote review 04/05/2020

Faded Grandeur

We stayed here using an Itison voucher.  I suspect this hotel used to be quite grand, but needs a facelift now.  The room was very old fashioned, as was the bathroom.  We had a meal included in our de... more

Rating

Jon R, wrote review 15/03/2020

Great stay for a night in Carlisle after a show!

The room we stayed in was very nice, clean, spacious and had nice amenities and accessories. Good breakfast in the morning served fresh and hot and the staff were all very friendly helpful! Lovely Bar... more

Rating

bushesbits, wrote review 28/02/2020

Needs work

Hotel is a bit tired, I struggled to find a seat in the lounge bar that wasnt stained to have some food and a drink. In fact most of the hotel is stained (including the lampshades in my room). I wa... more

Owner Response
Robert Dixon, General Manager at Carlisle Station Hotel, Sure Collection by Best Western, responded to this review
Thank you for taking the time to complete a review following you stay with us, we truly appreciate the feedback that our guests provide as this is what allows us to continue to improve, so once again thank you. I'm sorry that your experience in the bar was not up to standard, our home made lasagna is usually praised by our guests and is one of our more popular dishes - once again I apologise that we didn't meet your expectations on this occasion. The hotel is undergoing a period of change currently and the planned works in the future will address the fixtures and fittings, however a stained lampshade is not acceptable and I have flagged this with our Housekeeping team and would appear to have been missed on both cleaning and checking of the room and has since been replaced. I'm pleased that you found the staff friendly and helpful and we hope we can welcome you back to the Hallmark Hotel in Carlisle on your next trip to the area. Kind regards Rob Dixon General Manager
Rating

Nedkl, wrote review 14/02/2020

Brilliant staff

Yes the hotel is somewhat tired and in need of renovation but, and it’s a big but the staff are just incredible. Friendly, polite, professional-nothing else to say but a massive thanks. Second visit w... more

Owner Response
Robert Dixon, General Manager at Carlisle Station Hotel, Sure Collection by Best Western, responded to this review
Good Afternoon Nedkl, Thank you for taking the time to write a review following your recent stay with us, I'm delighted to read that you enjoyed your visit with us and that you found the team warm and welcoming. The team pride themselves with putting our guests at the heart of everything that they do and feedback such as yours encourages this even further, so thank you once again. We look forward to welcoming you back to the Hallmark Hotel Carlisle on your next trip to the area. Kind regards Rob Dixon General Manager
Rating

378oliverr, wrote review 14/02/2020

Super friendly, efficient and helpful

Had a lovely room (executive). Shower needs an update, but everything worked and the room itself was very spacious. The lady on reception (Laura) was engaging, helpful with any queries and couldn't do... more

Owner Response
Robert Dixon, General Manager at Carlisle Station Hotel, Sure Collection by Best Western, responded to this review
Good Afternoon 378oliverr, Thank you for taking the time to complete a review following your stay with us, it was nice to meet you during your time here. We look forward to welcoming you back to the Hallmark Hotel Carlisle on your next planned trip to the area, and showcasing more of the positive changes that are being experienced within the hotel. Kind regards Rob Dixon General Manager