Bournemouth East Cliff Hotel, Sure Hotel Collection by Best Western

We had a brilliant break at the Carlton. Plenty choice for breakfast and evening meals, room clean and comfortable and staff very friendly and helpful in particular Jordanna and Wiktiria on reception. If you have any queries about surrounding areas or places to eat just ask the girls less

the room we had was clean a big and nice, just a few issues the tap dripped when you had it running so a bit of water went on the side. The window shut but could not close the latched other than that the room was good. breakfast could be improved, first day was okay but the bacon needs to could a bit longer it looked like it just got flashed in the oven. The second day they had 3 members of staff in the front but did not seem to be doing a lot until they had to people kept asking for water, tea bags, glasses and cup etc but it took a few attempts for them to top it up. One of the staff was watching something on his phone if front of everyone. They need allergen sign out a prime example they had almond croissant but no nut sign. again the bacon was just cooked and the sausage needed colour on them. I think spot checks need to be done by management to keep the staff on there toes and the breakfast chef needs to be trained to cook breakfast less

Hotel was quiet, obviously out of season, breakfast would have been better if ready for 0730hrs. Room was good, clean although main light bulb was out and room keys needed resetting a few times. Corridor areas need a bit of looking after but it has been a tough couple of years so easily forgiven. Overall a perfect location, friendly staff at reception and at breakfast. less

I paid extra for a Superior Room as I wanted a sea view and a balcony (as stated on the website) unfortunately what is not stated is that the balcony is shared by all other guests staying in Superior Rooms. I was travelling on my own so this made me very nervous. I was also unable to sit out on the balcony which is what I was hoping to do. The plug in the bath didn't seal properly so it took over half an hour to fill the bath and during the bath I had to refill. The decor is tired and my curtains were off the rail so they wouldn't shut properly. I called down to reception to see if it was possible to have my breakfast in the room as I didn't want to eat in the restaurant on my own. I tried to call for forty five minutes with no reply so I left the room to go down to the restaurant to ask. I said to the restaurant staff 'Is there anyway I could take or have my breakfast in my room'? he said 'I don't know, you'll have to ask at reception', I explained that there was no one at reception so he advised me to 'just stand at the reception and wait. I did so for ten minutes, no one came so I decided to just leave the hotel early. The hotel provides a statement 'if you are not happy with anything let us know so we can resolve it while you are here and not when you get home'... I couldn't find a member of staff to raise my issues with!?!? less

Stayed here for one night having stayed twice pre lockdown. Public areas were immaculate but the room itself and the furniture was looking a bit tired and in need of a bit of tlc. Still enjoyed our stay tho. The only other thing was that the mattress on the bed was very fard but that is just personal preference less