Friendly staff, Tired property which has an identity crisis
27/07/2017 Musicmansutton, Ashford, United Kingdom
Firstly I would like to say the staff where very friendly and helpful. The only thing was (not for me) but maybe the knowledge of wines wasn't great at dinner (these where generic names not where they... more
Firstly I would like to say the staff where very friendly and helpful. The only thing was (not for me) but maybe the knowledge of wines wasn't great at dinner (these where generic names not where they came from). The overall feel of the property is it tired and a mish mash of styles so it's hard to know what the property wants to be. It's almost like it wants to be an old colonial style but it doesn't quite work and the coffee area is more like a leisure centre from the 90's (with lots of people doing sports then walking through which doesn't add to the atmosphere). The soft drink was watered down. The food in the restaurant was presented well and the only room with air con in the building. I opted for the Beef burger and chips which to be honest where very pub style and the burger could do with less salad and a nice BBQ glaze to go with it. The chips where pretty bland. Breakfast was okay though the scrambled eggs where a funny colour in places. The rooms where tired with no air con (considering it was 26c) and only a fan supplied. I was in a room with extra bunk beds (not sure why). Again the overall feel of the room was dated and could do with updating to a more modern standard. The bathroom had a plastic wall mounted hairdryer and the feel was if that of a hotel room in Europe. I think if the property had an image over haul (keep the heritage but with a modern twist) there's potential but each area seems completely different. And the corridors where pretty depressing as they felt like "prisoner cell block H" so I'm not sure what that styling was about? The gardens outside looked lovely. less
Blunsdon, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
Thank you for posting your review here at TripAdvisor. The original Blunsdon House originally dates back to the late 1800's and the hotel has successful grown around the house over the decades. It is decorated accordingly, blending period features with English country house charm, blended with modern additions constructed over the decades. We appreciate that the premises is not entirely modern but the character this adds is often well received and appreciated by our customers.
Given the prevailing cool and damp climate of the UK, air-conditioning is still contentious in UK hospitality. However the hotel itself is extensively air-conditioned, all of our bars (3), restaurants (2) and function rooms (11) have air conditioning, as do all of our executive bedrooms (48) and and approximately 60% of our house bedrooms. You will be relieved to learn that we in the process of of retrofitting air-con to our house bedrooms as we speak, as part of our rolling refurbishment programme, indeed 8 rooms were completed only last week.
We were delighted to read that you found all of our team welcoming, professional and accommodating and we hope to see you again soon.
For and on behalf of Blunsdon House Hotel Ltd