Dreadful! We won’t go back.
We visited for a spa day, at a cost of £250. Food was poor, treatment was let down by incessant chat by the therapist. Then when we got home, the hotel called numerous times, literally as we got in th... more
We visited for a spa day, at a cost of £250. Food was poor, treatment was let down by incessant chat by the therapist. Then when we got home, the hotel called numerous times, literally as we got in the door, to say they had undercharged us and we owed a further £15 and needed to pay it now.
The hotel could not account for the additional cost, they could not offer a reasonable explanation and jus kept telling me that I had to pay another £15 on top of the £250.
I paid the extra and made a formal complaint, I received no reply. I then emailed my complaint directly to the manager, again, no reply. I called, no reply.
Such a poor service, it ruined the visit completely and we would not go back. less
Blunsdon House Hotel, Owner at Blunsdon House Hotel, BW Premier Collection, responded to this review
This review is extremely strange. We do not advertise or sell stand alone a spa day product although we do provide beauty treatments with access to the fitness centre. We are not a spa destination hotel, nor do we advertise ourselves as such.
We have not received any complaint matching this description, verbally or in writing. It would be certainly be unreasonable to expect any customer to pay additional charges without proper explanation and also extremely strange for a customer to then pay under such circumstances. Please contact us at Alex.Roupelis@Blunsdonhouse.co.uk with the details of this event and we will investigate it for you thoroughly.
Kind regards, BHH