Hit and miss
15/02/2019 LCT2705, Southampton, United Kingdom
I'm sitting in my room at this hotel, unbelievably happy as 2 hours ago , in this very room, I got engaged.. Checked in early with some really good reception staff, helpful and friendly. Came back fro... more
I'm sitting in my room at this hotel, unbelievably happy as 2 hours ago , in this very room, I got engaged.. Checked in early with some really good reception staff, helpful and friendly. Came back from a walk to celebrate with a drink in the bar.. And it's all down hill. The girl behind the bar is unsmiling, lacking in knowledge.. Doesnt know what ale is and doesn't know what cider is. Her attitude is that of some one who would rather be some where else. We took a couple of wine glasses, bought a very expensive small bottle of prosecco at reception and went to take it to our room... Miss miserable literally cut us off at the lift like she had stalked us. You can't take those she said snatching them from us.. We went to reception and were given 2 plastic cups... We then went back to the lift where she peered out at us, clearly pointing us out to another staff member.. Apparently you can't take glasses to the room.. However there are ways of talking to people... But it's OK for us to have a meal in the hotel restaurant tonight where there is no ceiling and dust can drop down... I'm too happy to let this upset me but the food and beverage staff are lacking social skills less
ZaanInn, General Manager at Best Western Zaan Inn, responded to this review
Thank you your very much for your stay and feedback. We are very sorry that our restuarant team has not met your expectations. Rest assured that we will discuss with the person involved. We do hope you nevertheless enjoyed your stay with us.