Good Location, Ok Hotel
09/10/2019 thecaribou, Philadelphia, Pennsylvania
My friends and I stayed at this hotel for 3 days, during our visit to Amsterdam in September 2019.
The staff were friendly and were able to check us in early, which we appreciated. The location is goo... more
My friends and I stayed at this hotel for 3 days, during our visit to Amsterdam in September 2019.
The staff were friendly and were able to check us in early, which we appreciated. The location is good, as it is situated next to a train station, which will take you about 15 minutes to get to Amsterdam Central. We did not have breakfast here, so cannot speak to that.
But there were a number of shortcomings with the room itself. Many of the fixtures did not work – table side lamps, main lamp, hot water kettle. The phone in one of our rooms was not working. We were told by the receptionist that since it’s the weekend, it would only be fixed when the technician returns on Monday (which did not happen). Some of the fixtures were attended to, but something or the other was not working. Housekeeping was just about ok, forgetting to replace coffee mugs on one of the days.
Accommodation, anywhere in Amsterdam is not cheap. Therefore, the hotel needs to ensure that they have the basics of the room amenities functioning, at a minimum.
There have a large grocery store less
ZaanInn, General Manager at Best Western Zaan Inn, responded to this review
Thank you for your stay and feedback. Sorry we have not been able to fix things immediately.