Good for one day Business halt but not for family stay in Surat
15/01/2017 asheesh S, india
We reached this hotel approximately at 10 pm..The reception was rather lethargic..not the type you would expect after a tired day journey..Taking their own time to complete the formalities..I think al... more
We reached this hotel approximately at 10 pm..The reception was rather lethargic..not the type you would expect after a tired day journey..Taking their own time to complete the formalities..I think all hotel staff must be given training to treat customers with a smile and priority/..They are at your door steps to get rejuvenated and not to see your lazy style.
When I complained I was given a terse reply, sir the delay is your side.. Mind you i had two rooms for reservation . Moreover when you see a family with prior reservation, keys must be immediately given to keep the luggages and the ladies to get in.
Anyways coming to the hotel, its close to railway station with a cluster of other hotels. The good part is they have their own parking. The bad part is you have to drive in through a small alley to reach the hotel .
Rooms are small compared to any standard hotel ..which makes it a bit cramped..and does not allow you to enjoy ..No views available as its located in a tight location with buildings all around.
Didnt get the chance to taste the restaurants as we departed early morning for Mumbai.
Will I stay another time..yes if i am in a hurry and alone on a business plan. Not if i am with my family and on a leisure tour.
Note: the photo the hotel has posted on website is slightly bigger than the actuals looks IMHO. less
HotelYuvraj, General Manager at BEST WESTERN Yuvraj, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologies for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 0261-2413001 (5 Lines).
Thanks and Regards
Neeta chunara | General Manager