We had several people coming in from around the country for a funeral service. One attendee is from an area that has a high concentration of COVID-19. As such, and to protect the funeral attendees, th... more
We had several people coming in from around the country for a funeral service. One attendee is from an area that has a high concentration of COVID-19. As such, and to protect the funeral attendees, that individual decided not to come. We cancelled that room and were honest as to why. Their incompetent staff put the notes in wrong and said that my dad, who lives locally and would have no reason to stay there, has the virus and cancelled our whole reservation. They would not listen to the truth. In addition, they, for some stupid reason, banned my mom from the property as a whole.
Nobody in the arriving party has, or has had exposure to, anybody with the virus. The one that may is the one room we tried to cancel.
So, now, we are dealing with a death in the family and have nowhere to put people. The staff at this place are both incompetent and heartless.
I get that they need to protect themselves, but they should also listen to logic and be reasonable. We cancelled specifically to protect them. Idiots! less
Best Western Y, General Manager at Best Western Yuba City Inn, responded to this review
Thank you for your candid review. We apologize for the miscommunication and the inconvenience caused.