Some issues ...
My husband booked this hotel as a surprise and because I have always wanted to stay at one of the seafront hotels in Eastbourne. Parking issues were expected and not the fault of the hotel and a space was found the other side of the pier. The first room we were given was on the top floor and spacious enough, looked out onto scruffy back yards which I presume the hotel has no influence over but the room was absolutely freezing and there was no bath!! After visiting reception another room was allocated on floor one it was much warmer although very small and again no view.
At the evening meal the staff were very friendly but just a bit hap hazard. I ordered the salad to start with no dressing, it arrived with dressing, I waited to change it but eventually ate it as my husband had finished his soup. The wine we ordered which was very nice never arrived and we had to ask. My main was lovely although the sauce never arrived with it, but my husband's pie was disappointing looked like one from Iceland!!
Beds comfortable, room was clean and overall slept well, breakfast was lovely, lots of choice, lovely lady front of house, excellent coffee and refills were offered.
Did have rather a shock when exiting the bathroom on the second morning to be faced with the window cleaner! not sure who was more embarrassed a note of warning would of been appreciated.
Overall a nice stay just needs some extra attention and tlc to bring it up to scratch. Mentioned niggles to staff at the and although they apologised it felt like it was just the norm and they had heard it all before. Its a shame as has the potential to be really nice. less