19/02/2017 jak679, Shoreham-by-Sea, United Kingdom
We have stayed at this hotel several times and have always found the rooms spotless and the beds comfortable we normally have a sea view room which are lovely but this stay we were at the back so we w... more
We have stayed at this hotel several times and have always found the rooms spotless and the beds comfortable we normally have a sea view room which are lovely but this stay we were at the back so we were disappointed as the view was of untidy gardens instead of beautiful sea. The staff are very friendly and polite. We decided to eat dinner at the hotel as it was quite cold out, the food was delicious and well presented the only thing I would say is there is not much choice on the menus but it is very reasonably priced. The bar prices are also very reasonable.
The pool is lovely and warm but when I asked for towels I was told to use room towels then come and get fresh ones after which I felt was a bit annoying as we had to shower in our room and only had wet towels to dry ourselves with.
On the whole we had a lovely relaxing time here and will return I'm sure. less
Stuart A, General Manager at BEST WESTERN York House Hotel, responded to this review
Thank you for your feedback on your recent experiences with us here at the Best Western York House Hotel Eastbourne.
It is always great to hear of feedback from a repeat guest such as yourselves. Obviously it is disappointing to receive such low rating and I am sorry that you didn't feel that you could contact me directly regarding your experiences.
I am happy that the staff met and exceeded expectations during your stay which is a big positive and I have also passed your comments relating to food onto the Head Chef who was delighted to read his hard work is paying off. The Hotel offers both a Daily Menu and Ala Carte menu for all guests.
Thank you also for your feedback regarding the rear of the hotel. It has been taken on board and will be a focus for the future.
The team and I hope to have the opportunity to welcome you back to the hotel again soon.