First let me start with the positives, the majority of the staff were polite and attentive, and the location is good. We booked a two night stay with Secret Escapes, and the escape on the final day sa... more
First let me start with the positives, the majority of the staff were polite and attentive, and the location is good. We booked a two night stay with Secret Escapes, and the escape on the final day sadly was very welcome.
Speedy check in, we asked about any upgrade and were stonewalled, fair enough we thought, it was worth asking. We were given a room on the third floor, it was clean and well appointed but it was small, the bathroom however was even smaller. The shower was the smallest I have ever used, even caravans and mobile homes have a larger shower units.
Our stay included a meal on one of the nights, we selected the final night during the check in procedure. The service was good, but the food was frankly poor, the choice was limited but we expected that, but the quality was not good. To be honest, having experienced the breakfast our expectations were quite low, the food managed to meet even that low expectation. The daily £1 street parking charge was welcome, but getting a nearby spot is hit and miss but that is hardly the fault of the hotel. Having been told at check in that they were full, the restaurant was not busy, the bar was almost empty on both night and a little uninviting as well.
Liked Eastbourne, had a great time walking and eating out but the hotel was a real low point foe both of us. We only returned to the room each night at 22.30 to sleep it was so small and unwelcome.
Good hardworking staff let down in our experience by poor facilities, we would not return again. less