Best Western York House Hotel

I had arranged for my Mums's 90th birthday celebration to be held here, 54 of us and I can honestly say from the moment I booked the venue I felt supported by all staff to get all arrangements in place. We had a fantastic time. The room downstairs transformed itself into an afternoon tea venue where we were served tea and helped ourselves to lovely scones and cream. Whilst we chilled out in the bar or the lounge areas or on the beach the room was transformed for our evening meal . The staff were all brilliant and one staff member in particular just great fun! The evening food disappointing - we had some very expert cooks in our party which was a shame. Those who stayed said rooms were clean and comfortable. Some enjoyed the small pool. The breakfast was delicious. Fabulous location. less

Rather bland in decor and food. Safe if you like all white and grey decor. Lack of carpets in some public areas and a bar more like a waiting room. Our room was large but only part of the Windows would open, rest painted shut. Plastic covered sofa! This was an upgrade room. No mineral water or snacks. Evening service in the dinning room was very slow, 45 minutes to be served our first course. Breakfast was good with a very good choice and fast service for tea and coffee. Staff helpful. less

Nice clean comfortable room with good shower and furnishings.Staff very polite and friendly both in restuarant,bar,front desk and cleaners.Pool had nice changing area with big bath towels provided. .The pool was small but the water warm. The breakfast was very good.The only bad experience we has was supper on our first night.We had the terrine of duck as a starter which was not very nice and was presented badly.Then I had fish and chips (which was mostly batter)and chips that were burnt on the outside and cold in the middle.I also heard the lady complain on the next table that her lamb was very fatty and she could not eat it..It was not a cheap meal either,we ate out after that.It was a shame as everything else was good less

Stayed there in a four-poster suite, and ate in the restaurant on Saturday evening. The room was well worth the additional money to upgrade - lovely rain shower in bathroom and ample space in the room itself. The evening meal was fine with plenty of choice. Breakfast was delicious. All in all, a good place to stay. Parking outside was a problem but we found a side-street space about 100 yards away which served its purpose. less

Good position on seafront, but many rooms at rear, and no double glazing to cut out very early morning deliveries. Staff very good, and mostly young. The dining room manager could learn to smile! Rooms small, but very clean, and after 2 days we got water in our shower. Food was poor, one night we were served a shoal of grey skinned fish, with lumpy vegetables lurking underneath, the following night was grey rissotto, and being served tepid coffee as we were still eating our desserts was annoying. Our biggest shock came when we were resting in our room 302 after a day trip, and 2 guests entered our secured room using their room key 303!! Fortunately we were awake, but it was still a nasty experience. The staff said 'it should not have happened'...but it did! Be warned. Get a secure front room...and don't eat there! less