Great Location - Friendly Staff - But Oh Dear, the resturaunt service !!
25/08/2016 Bob C, Poole, United Kingdom
This hotel is in a great location on the seafront although parking can be a bit of a problem but we managed okay, We booked a two night break with a Grupon voucher and to be fair it was good value for... more
This hotel is in a great location on the seafront although parking can be a bit of a problem but we managed okay, We booked a two night break with a Grupon voucher and to be fair it was good value for the money. All the staff were friendly and most helpful, especially the young lady in the Veranda Bar. The only thing that lets this hotel down, and the reason we have only given it an Average rating is that the service in the restaurant was shambolic. We put this down to a lack of staff and/or lack of training. There did not appear to be any sort of system for the waiters/waitresses to work to. Obviously they were not allocated their own tables to service as they were all over the place, one minute serving, clearing half a table in between, tables left uncleared whilst new customers were having to wait for tables. Delays in serving food, etc etc. The poor lady trying her best to run the restaurant was tearing her hair out and having to tell her staff what to do every few minutes. We have stayed in numerous hotels over the years and do know how a restaurant should be run, even if it is only a three star hotel.
Now for the good bits, oh yes its not all doom and gloom. The location is excellent, the staff very friendly and helpful, the standard double room we had was very clean and comfortable and the veranda running the length of the hotel at the front was a cracking place to sit and watch the world go by in the evenings with a glass or more of whatever takes your fancy. Plenty of restaurants and shops etc within walking distance nearby and good road access if you want to explore the wider area.
Would we return to this hotel? definitely yes we will, because I'm sure that the management will take on board the comments regarding the restaurant that we and others are making and will sort it out. I sincerely hope so. less