15/01/2017 michellep2015p, London, United Kingdom
We arrived on Friday, this is our second visit.it is a lovely hotel, rooms are clean and very comfortable, we enjoyed 3 cosy nights together, used the facilities, the bar is well stocked, the res... more
We arrived on Friday, this is our second visit.it is a lovely hotel, rooms are clean and very comfortable, we enjoyed 3 cosy nights together, used the facilities, the bar is well stocked, the restaurant and food was lovely, had the sirloin steak and Dover sole, cooked really well and tasty. The menu is changed daily. Location is fantastic. We had breakfast included, a great choice of buffet or made to order food, the sea view room is well worth the little extra, the reception staff are really helpful and accommodating. The pool is clean and warm like a bath, the lady who worked in the restaurant ( sorry I don't recall your name) was lovely and really friendly., we do have to say there is a waiter named kristoff ( I do hope we spelt correct! ) who is first class, he made us feel so welcome and want for nothing, he iced the cake for us, people like him are hard to find, a true gem, thank you for everything, we look forward to coming back in February, it's a yes from us for this lovely relaxed hotel 👍😘 less
WilliamTamborrino, Duty Manager at BEST WESTERN York House Hotel, responded to this review
Thank you very much for your recent review here at the Best Western York House Hotel.
It's always nice to welcome back a customer, and we are very happy that you choose us again to celebrate with us your special occasion.
Thank you for mentioning our Food, we do have a daily menu which help us provide to our customers fresh and local products and I'm glad that you enjoyed our Hotel Bar, the Swimming pool and of course our seaview rooms.
As you have probably noticed from previous reviews we don't aim our service just to be "alright" but we like our staff to try and go the extra mile, I'm glad that Krzystof Krystoff Krys in particular and the rest of the staff did this for your stay, I've passed your comments over and they all appreciated it.
All the team here are looking forward on welcoming you back here at the Best Western York House Hotel in February.