Best Western York House Hotel

A very mixed experience; good in some respects but overall a very busy hotel overwhelmed by trying to manage both large coach parties and the needs of private guests. The breakfast room was one of the worst we have ever experienced in a Best Western hotel; very badly presented and with items constantly running out, and the staff seemingly unable to cope. Worst of all was the antique multi-slice toaster that provided a constant source of confusion. Tables were poorly re-set; we had to find salt and pepper from where they had been left on chairs by half re-set tables. Having said that, the first room we had, although small, benefitted from an evidently very recent redecoration and upgrade of the bathroom, and we were fortunate to be upgraded to a small suite for the remaining two days; although on the second day it was evident that the room cleaning was either interrupted or forgotten. Reception staff were always pleasant and helpful. Parking is a nightmare; on arrival the loading bay outside was full of coaches and we had to ferry our bags from some way down the road. On both the first two nights we had to park a good 10 minutes walk away on side roads. If you are fortunate to get a space on the parking immediately opposite, the hotel will provide you with a £1 voucher for 24 hours parking, until 11am the next morning; but in our experience you would be lucky to find a space at any time. less

Location, location and they make good use of it. The verandah at the front of the hotel is a nice place to sit with a drink, look over the sea and watch the world go by. The hotel itself is quite large and rambling, my room was very good, the swimming pool was small and very warm - I imagine very good for elderly or children. Breakfast had some nice unusual touches - delicious rhubarb juice alongside the juices you might expect, small cheese scones that tasted freshly made - all very nice. Dinner was less successful so I agree with other reviewers here that the hotel is best as a B&B. less

I took my wife here for a 2 night stay at the beginning of September. We had an executive suite, not as big as we are used to, but we didn't need anything big for the weekend. Food on the "a la carte" menu was fantastic both nights and the wine recommendations worked well with each dish. We were that pleased that on the 2nd night, we made a point of thanking the Chef in person. The bar, whilst often quiet, was nice to chill out in and the lady at the bar (Rebecca) was a lovely, bubbly person who helped to make for an enjoyable evening. We only used the pool once, but the water was lovely and warm and I wished we'd used it the previous day. Overall, we had a lovely weekend, which was made very enjoyable by the staff who are only too happy to help and are a credit to the hotel. less

Lovely experience.. Went on a groupon voucher so just paid pennies really. Huge room, lovely staff and good food I do really wonder what some of people who have complained expect. Perhaps they should get out more less

I could not open my window in the first room, but there was no problem in changing it. In fact it was a better room. The swimming pool was heated at 31 degrees which I found was too warm . Did not have breakfast as I thought it rather expensive. In fact we found a cafe behind the hotel that done a full English for 5 pounds and was delicious. Location is great. less