trip away with my nan
15/09/2019 lloydgreen4, London, United Kingdom
My nan and i stayed her fortnight ago for 3 nights. All the disabled rooms were taken so we just had a normal twin room but when my nan used the toilet she struggled,we hadn't been in our room long be... more
My nan and i stayed her fortnight ago for 3 nights. All the disabled rooms were taken so we just had a normal twin room but when my nan used the toilet she struggled,we hadn't been in our room long before they called up to check everything was ok so we said about our problem and within minutes a man came up with a toilet seat with handles which was fantastic! All the staff in the hotel were so helpful and friendly. The lady behind the bar worked so hard and seemed to be there all hours of the day. The breakfast was lovely and again the staff were great! i had the biggest omelette ever! we also had a meal in the evening which was great.
This hotel is definitely more a 4 star than 3. less
YHHManagement, Operations Manager at Best Western York House Hotel, responded to this review
Thank you for taking the time and reviewing your recent stay here at the Best Western York House Hotel in Eastbourne.
It's great to read that you and your Grandmother enjoyed your stay with us and found the room to your liking, we do try to give a "courtesy call" to all our guest after arrival to check if everything is fine and if they need anything else and I'm glad we could help on this occasion.
Thank you also for the kind words to the Team which you found always helpful and friendly, specially Teresa in the bar, she is indeed a great asset to the Team and I will pass these comments over which I'm sure she will appreciate.
The Team and I all look forward on welcoming you and your nan again in the near future.