Dissapointing
Stayed with my daughter after the first lockdown and did not enjoy our stay. We booked an overnight stay to use the spa facilities and visit the local area.
On arrival we were told that there were no ... more
Stayed with my daughter after the first lockdown and did not enjoy our stay. We booked an overnight stay to use the spa facilities and visit the local area.
On arrival we were told that there were no pool access slots left and that we should have booked this before arrival, they stated that we were informed of this by email and would not accept that we did not recieve any such information.
The restaurant was untidy with dirty chair covers (including tomato stains all down the back of one) we could not see out of the windows due to the lack of cleaning. Would not recommend. Great location run down hotel. less
Stuart Anderson, General Manager at Best Western York House Hotel, responded to this review
Dear Karen,
I’m sorry to hear that you hadn’t booked a time slot to use our pool during your stay. We don’t claim to have any spa facilities other than an indoor swimming pool. Like any venue with these facilities we had to implement new safety measures following the lockdown which were advertised on our website’s homepage at the time and via the online check-in emails which are sent out using the email address provided to us when booking. It’s disappointing that at a time when our livelihoods and industry is on its knees because of the restrictions imposed upon us you felt the need to award us with a one bubble review due to something that is out of our control. With respect, if you plan to stay at a hotel whilst there is a pandemic, it would be advisable to check what measures may have been implemented and what services might have been limited to keep guests safe.
Kind regards,