Best Western York House Hotel

We had two night b&b break (16-18 September 2018). When we arrived the receptionist, Leander, was most welcoming and helpful. Our room was overlooking the sea and was very comfortable. We were impressed to receive a telephone call from Leander about 5mins after we got to room to as if everything was OK and whether we needed anything. All the staff were friendly and helpful and very hardworking. Breakfast was lovely with plenty of choice.The one small niggle that we had was the dinner menu which we felt didn't have enough choice but there are plenty of places to eat arounder and it was nice to sit on the verandah with a drink in the evening. All in all a lively stay and we will be going back less

Booked an afternoon tea for two using a Groupon voucher. Firstly I would like to mention how lovely and helpful the reception lady was on our arrival. We had trouble connecting to WiFi to pay for the outside parking and we were offered a daily parking permit for only one pound. We were shown to our table which was just inside the open doors and had a nice sea view. The lady serving us was also very friendly and chatty. Unfortunately, the afternoon tea was a little disappointing. We had made a special request for brown bread only, but received both white and brown. The sandwiches were quite hard and the scones were dry and crumbly and only a couple of very small cakes each. However, the loose leaf tea was nice, especially the Earl Grey with blue flower. My rating is only for the afternoon tea, the hotel is very clean and we did receive a friendly service from the hotel staff. less

The hotel is in a prime position and we used buses to get around and it was lovely not to have to use the car. Staff were very friendly and helpful and we all found the breakfast very acceptable. We had a little trouble with our evening meal on the first night, reason being I think there were too many people to feed and not enough staff but the restaurant manager sorted it out to our satisfaction and it would definitely not put us off from returning again. Lovely sea views from the hotel and we had no complaints with regard to our rooms. less

This 3-star hotel is ideally located on the sea-front just 10 mins walk from the pier. Parking is on the prom, provided you can get a space the hotel will provide you with a ticket for this. Reception was efficient and offered to take my bags if required. Access to the upper floors is by lift, depending where your room is, you might have to go through a number of fire doors. My room was at the back of the hotel looking out of the back of gardens, but for a supplement you can get a sea view. Comfortable double bed, flat screen TV, with Freeview. Bathroom is equipped with a hot waterfall shower, shaving mirror and wall socket for shavers. Thick luxurious towels. There was a slight smell I noticed on entering the room, it went after I opened the window, which later I realised might be from a pet. Adequate tea and coffee, with kettle, no bikkies though. Adequate hanging space. WIFI worked although a bit weak at the back of the hotel. There is a lovely warm pool in the basement, with a staircase into the water. I enjoyed having the pool to myself just before 6pm and early at 7:30 am. There is a warm shower in the pool area and uni-sex changing room with cubicles next door. I had breakfast (£11) in the hotel restaurant After being shown to your seat,, you order a hot drink then there is a buffet choice of continental (fresh fruit salad, home made cereals, cheese, ham, choice of breads, juices) or cooked (fried, scrambled eggs, sausages, bacon, button mushrooms, baked beans) which will give you a good start to the day. The lighting seemed a bit subdued in the room as I was trying to read a book but plenty of space for access and plates cleared away promptly. All the staff were helpful and friendly, used to dealing with the more mature clientele typical of Eastbourne. The hotel also subscribes to a tourist hospitality scheme which gives you discounts at various restaurants and shops. I did not use the bar or the outside seating which gives you a view out to sea. All in all, reasonably priced with good attention to service for a business trip. I would stay again if in the area. less

The hotel is nicely decorated and the bedroom was lovely, breakfast was lovely and freshly cooked. The lounge, bar and other public areas are nicely decorated and kept clean and tidy. The members of staff are all very polite, friendly and helpful, I must however give extra thanks to Leander behind reception and Castiel for their excellent service and friendly and cheerful attitude. If only other hotels had staff like these two, a credit to them. Many thanks John and Glenda Kemp ( and Rosie our little Cockerpoo) less