Best Western York House Hotel

This is our 2nd time here. We thought it was pretty good last time. This time we thought it was excellent. It was just a one night stay on a family visit nearby and booked a basic twin room without sea view. We were delighted by the room which was spacious, very clean and well equipped. The en-suite shower room had obviously been recently refurbished. The customer service was excellent, especially the check in. Breakfast was good, made even better by the efficiency od the waiting staff. All in all this is a very well run comfortable hotel. less

Would definitely stay again! I would consider other best western hotels elsewhere due to this being my first stay in a Best Western. Nice spacious, bright room with sea views and great wide opening windows! Could use a room fridge and safe. Excellent location a short walk from the pier and town centre and so close to the sea. Friendly reception staff who were flexable with check out time and helpful waiters. Slightly noisey room due to the road but that can be expected. Extreamly good breakfast (one of the best in Britian I've expericed) with not only a buffet but also the opportunity to order food from an included menu such as smoked salmon, kipper and haddock. We booked our breakfast the day before for a cheaper price which I would definitely recommend doing. And also definitely use the menu. Swimming pool wasn't very impressive: changing rooms were extreamly disappointing and felt dirty ( I walked up to my room in my towl to get changed instead). Also the shower was not really worth bothering with and the pool itself felt dirty. The tiles around the pool were however quite nice and colourful. WiFi is a little confusing and involves signing in. Around the back of the hotel is undeveloped and ruff with over growing weeds so a room at the back may not be as nice. Also one final point; there is another Best Western hotel in Eastborne so don't make the same mistake that we made you going to that one and worrying because thay didn't have your to one of their rooms. less

A large, comfy clean room with very large double bed and hot drinks facility. Ensuite with shower with soap and shampoo. Room is serviced and cleaned daily. Hot buffet breakfast with lots of choice. Friendly reception staff and restaurant staff. Small swimming pool. less

Just back from an enjoyable 1 night stay at this Hotel. To summarise: Excellent Customer Service, 5 * experience  Breakfast 4 *, so much choice, hot food beautifully cooked and of very good quality Lovely location, right opposite the beach Room was comfortable a little small and could do with better lighting The Hotel would benefit from some updating in public areas Evening meal (which was included in our package) was pretty average Overall, I would rate this as a 3.5* Hotel and would certainly recommend a stay here requesting a room with a sea view less

Cannot fault this exceptional hotel for anything faultless keep up the good work.i wouldn't stay anywhere else in Eastbourne because this hotel has everything you need for a wonderful holiday.thankyou to all the staff and proprietor less