Best Western York House Hotel

We have just returned from a lovely 3 night break at the York House Hotel. The room was lovely and clean and the staff (especially the young lady who checked us in) are nice and friendly. The breakfast at the hotel ticks all the boxes with plenty of choice. We also used the swimming pool, which considering the challenging times we are in was all done on a fair rota basis. less

We have used Best Western hotels extensively in our travels. They have a great brand standard and customer ethos. The York House Hotel is no exception to the above. COVID-19 regulations were well displayed with sanitiser stations at convenient points around the hotel. Check-in was faultless and quick. Due to having to park on the road outside the hotel, you have to buy a parking voucher, at the time of writing it was two pounds and expires at 11:00 the day after purchase. As it was outside normal holiday times, we had no problems parking close to the hotel. I can envisage at peak season, parking could be more problematic. Our room was on the second floor (284) and was a luxury room with sea view. It was in a good state of decor and very clean. One point to note, coming with a sea view, it also has traffic noise as the main road is below, this could trouble some people; not us though. We had dinner on the first night and it was very passable with good service. We were on a B&B basis and the breakfast was quite substantial and served at your table rather than buffet style as usual. Throughout our stay the staff were very pleasant, seemed happy and most helpful in all departments. There is a small swimming pool which can be booked for timed thirty minute sessions with reception. The Hotel is about a twenty minute walk from the main town centre for various pubs and restaurants. Our only negative observation was some areas were looking a little tired and dated. Nothing that a lick of paint and new/cleaned carpets would not sort out. All-in-all we enjoyed our stay at the York House Hotel and would recommend it if you are thinking of staying in Eastbourne. less

Had a lovely relaxing 4 night stay. Upgraded to room with a kitchenette which was very well equipped. Very comfortable beds, large room. The pool we pre booked on a day to day basis so there was only the two of us in there. Lovely and warm too. The bar area was very nice, everything in place for social distancing, felt very safe. This hotel was recommended by our daughter and we were not disappointed. less

Hotel looks nice from outside but once through the doors very dark decor. Reception staff upon check in quite friendly. Hotel was very quiet and thus not their fault due to current situation, no atmosphere at all. Room was ok nothing great but just ok(never got upgraded which somehow you might have thought they would, due to hardly anyone in hotel and such sorry situation for everyone). I booked this hotel because it had a pool, but extremely disappointed at the decor and unwelcoming pool. It was OK though, as don’t want to be negative. Due to the pool being way down on lower floor of hotel and the fact that you have to go on your own at a specific time, due the situation at present... it didn’t feel safe at all! There were no offers for breakfast at all, which is weird... as all accommodation are quite empty, with lots of offers you would think the York Best Western Eastbourne, would be giving guests offers and a very welcoming stay The radiator in the bedroom was very dirty, but as said with all hotel accommodation being down by 80% since March the revenue is way down to keep Hotels up to scratch. It is OK here though, but if booking like me for swimming pool and thinking due to the branding of this hotel, you would get nicer accommodation, alas this is not the case. You can pay half price and stay very close. Enjoy your stay though less

This is a beautiful old building which has been well modernised and it is right on the seafront. The Covid 19 measures in place made me feel very safe during my stay. The bedroom was very clean and well appointed - private bathroom with good quality toiletries, hospitality tray and hair dryer. I liked the heater in the room which meant I could control the measure of warmth I needed and also the fact that I could open the window. The bed was comfortable although the mattress was quite firm - that suited me, though, because I like a firm mattress. The room was at the back of the building and was very quiet. Staff were friendly, helpful and professional. Breakasts were amazing - there was something on the breakfast menu for everyone. In fact it is one of the best breakfasts I have ever had in a hotel. It was served at the table, of course, and the quality of food could not be faulted. On one evening I had a bar meal. I enjoyed it and it was well presented This hotel is good value for money and I would definitely stay here again. less