My friend and I were looking forward to meeting for a coffee and a chat, and we decided that The Woodlands would perhaps be a pleasant change from our usual venue.
From the moment we went to the bar area where staff were putting plates away, it seemed as if we were being regarded as an inconvenience, as the staff took a few seconds to acknowledge our presence.
Normal practice should be that the customer is greeted with a smile, and a Good Afternoon.
We felt we were being accorded a favour when our order was taken.
No-one was rude, but off-handedness isn't how you win custom from your rivals.
The coffee and scones took a bit longer to arrive than we'd expected, but were enjoyable, nonetheless.
it wasn't as if the lounge was busy, as initially we were the sole customers.
I wonder whether the lack of customers could be due to the same lacklustre attitude we'd encountered being the order of the day.
I'd very much looked forward to having a nice long chat with my friend, whom I hadn't seen for a while, but unfortunately our catching up had to be cut short, as the staff began fixing, or changing, a lock on the lounge's patio doors.
This caused quite a draught of cold air to come in, and the temperature of the room fell considerably, which meant we had to leave sooner than intended.
The staff, for some reason, (poor training perhaps), did not tell us they were about to do this, or ask if we'd have minded.
We realised that repairs have to be done,from time to time, but this should not be at the expense of the comfort of the customer. If we'd been offered a table in another part of the hotel while the work was being carried out it would have at least have shown that the staff were being thoughtful.
It was as if we were invisible.
Not good enough, Woodlands.
I have attended many functions at this hotel.. beginning in the 1960s, and this is the first time I haven't felt welcome. I think that some staff training, especially management-wise, would be a good idea.
How a business is run reflects the professionalism, or lack of it, of the manager/proprietor.
It costs nothing to put the customer first. less