Mostly ok except for bar service
03/02/2016 preacher1727, Leicester, United Kingdom
We stayed 15 and 16 Jan. We have been abroad since then hence lateness of this. We were at an event at the hotel on the 16th so stayed there. Check in was good, room clean and spacious. Check out was ... more
We stayed 15 and 16 Jan. We have been abroad since then hence lateness of this. We were at an event at the hotel on the 16th so stayed there. Check in was good, room clean and spacious. Check out was easy and reception staff most helpful. The issues I had were when we arrived we had driven nearly 400 miles and were hungry and wanted to relax. We went in the bar and quite clearly the barman did not want us there. I have never known someone so ignorant in all my years of travelling. There was a lady there also who to be fair was OK. There is a huge need here for a customer service training course. It was exactly the same the next night. I would also comment that on the Saturday morning we were getting ready for our event which started at 12.30. The housemaid knocked on the door and we said we would be out by 12. I was offered clean towels at this point which I refused as I thought the room would be done after 12. It was not. The bed was also extraordinarily hard. Overall I would say this hotel needs improvement but was clean and ok for an overnight. I would not like to spend a week here. less
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your comments. Whilst I am glad that you enjoyed your stay with us I am disappointed in the level of customer you received in one of departments. I will be discussing this with my team.