Poor attention to service.
09/07/2017 theo15, ballater
Booked in here for two nights on Dinner,B & B package in a executive room.The room was very large but just had a double bed which looked out of place in this size of room,bit like having a Range Rover... more
Booked in here for two nights on Dinner,B & B package in a executive room.The room was very large but just had a double bed which looked out of place in this size of room,bit like having a Range Rover with a lawn mower engine.Room was very hot even with windows open and fan on had a uncomfortable nights sleep.Evening meals were just average in both quality and choice.Service not great with different servers and no plate removal after sweets and no offer of coffee.Breakfast buffet was a shambles,came in at 09.15 both days very little orange juice,peeled fruit,etc. and not a large amount in lukewarm poor cooked selection.On second day opted for omelette which was very hot overcooked and bland.My wife ordered vegetarian sausages and two fried eggs,only got one small sausage, then later fried eggs came, why not serve both together as ordered.Went to make toast a 09.20 no bread left,asked for more but ate breakfast first when it was hot.Went back at 09.30 still no bread and asked again but told as it was 09.30 service was finished. Some round tables very small to fit on breakfast offering especially when cereal bowls are not cleared away at all.Asked for tea/coffee choice before even getting to table to look at breakfast menu,despite this server forgot to give us tea /coffee in a timely manner.Did not expect this poor standard again at a Best Western Hotel. less
NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. Please accept my sincere apologies for the service which you received. This is not our usual high standard and your comments have already been discussed with the staff in question and they have been given additional training.