Best Western Dundee Woodlands Hotel

Booked here for 2 nights as a base for work. What a mistake I should have checked out when I checked in. The receptionist who dealt with me very unfriendly didn't smile ask me if I had stopped before just demanded my card whilst assisting the other receptionist who was struggling. I had to ask where to dine as I was not told. After various stairs turns and poor signage I find the room. I like old buildings with character but I was not asked if I needed help with my luggage. The room is the size of a matchbox with an even smaller bathroom. The window only opens slightly so no air can cool the room. The view is that of a wall. The shower is so small even I cannot fit in in I'm 5'3 and I couldn't shower properly. The wardrobe door hits the metal on the room door every time you open it. Thankfully and the only reason I didn't check out there was a fan to cool the room. I slept terribly because of the heat it's really not acceptable to have windows that barely open and to top it all a notice from housekeeping telling you its locked. Food was poor, the restaurant staff are friendly enough. Macaroni cheese was tasteless and the garlic bread over powering. Breakfast was an absolute disgrace, seated but not given any idea of whether self serve etc, offered hot drinks. The cold buffet was plentiful but not one pair of tongs to be seen. I have no desire to eat toast that other people have touched. The hot selection was terribly poor. The hot plates were not hot they were clay cold. The scrambled egg was cold the mushrooms again cold, potato cake tasted of grease, bacon cold. I ended up with a yoghurt. I wouldn't stop here again its clean that's about it, old tired rooms that should have been a single not a double, tiny bathroom, no view, windows that don't open, tired public areas, evening meal poor, breakfast even worse. Oh you can park easily plenty of space. It's also not single female traveller friendly I was given a room at the end of a corridor not great, asked my room number twice in earshot of other guests. Even Premier Inn look after the single ladies. less

I visited the hotel for a weeding and was placed in a wheelchair accessible room as there was no other room available. Unfortunately, I was not (made) aware those rooms cannot be used by a person who is not in a wheelchair. The bathroom sink hit my knee, I had trouble using the shower because it was not adjustable to my height. The hair dryer was attached inside a drawer with a cord so short you almost had to put your head inside it - there is not exaggeration in my statement and I do not know how that setup could be considered accessible. The mirror was also away from that drawer. I attempted to curl my hair but there was no outlet within a reasonable distance from the mirror. Basically the mirror is permanently placed in a location where you are not able to fix your hair and the light is bad for makeup. In terms of how comfortable my room was, I honestly would not be able to give it one star. Those rooms should not be booked for a person who is not in a wheelchair unless they make the bathroom adaptable to both needs. On a positive note, breakfast was very good. less

We have stayed at this hotel before and had a really nic e time so decided to go back. The staff, the restaurant and the rooms are all excellent. The leisure facilities are smashing as well. All in all highly recommended. less

Lovely friendly place ,clean large rooms with excellent shower/bathroom. Lounge area friendly and decor smart Staff were attentive and helpful Only issue is noise ,there was a party going on in one of the rooms,as the rooms all face into a courtyard the noise carried ,not the best of sleeps that night but not the hotels fault less

The hotel staff are lovely and helpful, the bed I had was very hard and the rooms are a bit dated and the communal areas are in need of decorating The in room snack was fabulous though, top marks for that less