On arrival, we were advised that the disabled access room was not available despite my 66 year old Mother booking it, however, the very friendly receptionist gave us another downstairs room. The room and bathroom were very clean, aside from a little dust in areas which seemed to be overlooked.
We had a voucher for Afternoon Tea but was advised it was not valid on Sundays, so we had tiny scones and cappuccinos from a machine instead. Although the hotel is non-smoking, there is still the smell of stale smoke in the public areas.
Dinner was good, although service was a little slow. When I asked for Crème Brulee from the online menu, the kitchen gladly obliged. The chicken liver pate for Starters was lovely although a little on the runny side, like a thin mustard but tasty all the same.
We had an extra bed put in our room for our 10 year old, but when she got in, it was sore, and it turned out the middle slat had been taped up and was in a v shape. The Manager Nicci came along 5 minutes later with a huge apology and another bed. No problems.
Breakfast, sadly was a little disappointing for us. We arrived at 8.35, and the bacon was so tough we could not cut it. The coffee was also slightly cold but otherwise plenty of choice and good value for money. The waiter unfortunately looked like he hated every minute of the breakfast shift.
This hotel has three big things going for it: The reception and management staff were excellent, very helpful and friendly. Location wise it is great. The swimming pool and sauna with gym are really excellent. Also, checkout was swift and friendly.
One final tip for travellers: If you want the towel rail on in your bathroom, you need to ask the housemaids or reception.
Overall, we would go back. I would love to see the rest of the hotel come up to the standard of the spa, and the management and reception staff deserve special mention. Food was good, but could step up a little at breakfast, and with perhaps a little more investment could reach 4 star. less