Worst hotel I've ever stayed in
30/04/2016 Annie1806, Isle of Arran, United Kingdom
I came here for a 2 night stay with my mum (her treat for me) The receptionist at check in was pleasant and helpful but unfortunately it went down hill fast from there. The room was clean and spacious... more
I came here for a 2 night stay with my mum (her treat for me) The receptionist at check in was pleasant and helpful but unfortunately it went down hill fast from there. The room was clean and spacious. The bathroom although it looked like it had been recently decorated, left a lot to be desired. Bath plug did not fit so while in bath had to constantly top up otherwise you wouldn't have been able to wash. Toilet flush was erratic and hot water tap on wash hand basin was erratic, either a drip or a full scalding hot rush. Room was noisy with what sounded like a lift (no lift in hotel) going up and down until the early hours. My mother who is a pensioner did not sleep.
Dinner was nice, staff not overly pleasant but ok. Breakfast was a nightmare from start to finish. We arrived around 8am, the waiter did not acknowledge us only my mother saying good morning evoked a response. We were seated and asked if we would like tea, which arrive cold. The cold buffet had a good selection we opted for fruit and yoghurt to start and thank goodness we did. We went for a full cooked breakfast which was cold, remember this was 8 am. The staff ignored our full plates of breakfast then eventually came and asked if we had finished, no questions as to why we had left so much food. My mother being a pensioner hates waste but I would not have feed this to my dogs.
I worked for a 5* award winning hotel and spa resort and I know my general manager would be ashamed if such a negative review had been posted but after looking through the reviews I'm not sure the GM in this establishment takes heed of bad reviews. Although he does comment on reviews, is anything ever actioned?
Usually we go with a party of eight and if we like a place we return, I would not darken this hotels door again and would certainly not recommend this establishment. I look forward to the GMs response. Please remember my mother paid good money for this stay and I am ashamed that her hard earned savings have been wasted. less
NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Firstly please accept our sincere apologise for not providing the experience you should of had.
I can assure you that we take all feedback very seriously and try to rectify any issues as quickly as possible and i will be making sure our maintenance look at the room you were in as soon as possible.
However the issue of courteous service from our staff is inexcusable and not our usual standards, this will be taken up with the relevant department heads and staff concerned.
We do appreciate all feedback positive and negative as we aim to provide a quality stay and unfortunately on this ocassion we have let you down and for that i sincerely apologise.