Best Western Dundee Woodlands Hotel

Arrived Sunday afternoon in brilliant sunshine. Very impressive entrance into hotel. Trees and woods must be a "fair" age. Reception staff well up to their jobs, explaining layout of hotel etc. Table for evening meal booked. Very busy, but professional bar and staff (wedding in full flow). Restaurant gave us perfect meal choices, served very quickly. First evening impressions are good. Breakfast buffet was above average with many immediate choices or ordered to your choice. Evening meal on second evening was to our choice, quickly served before "bus tour" arrived. We have enjoyed our stay and our free tickets to Glamis Castle. less

The Ups were that the room was clean and the food in the restaurant was good. The downs were that the room was very tired and in need of repair! There was paint peeling of one wall and wallpaper peeling of another. If you wanted to get into the bathroom you had to sidle in as when you opened the door it only opened a small space before it hit the sink and resulted in trapped fingers. You had to run the shower for two minutes before you stepped in. The toilet holder was hanging of the wall and we tried to open the bathroom window the pane was hanging out of it! We spoke to reception about in the morning but got little satisfaction. If we hadn't been going to a family party outwith the hotel and we had had more time we would not have stayed! The only reason we have given three stars is beacause of the ups and that the other staff were friendly and helpful. We wouldn't stay there again a real let down from other Best Western we have stayed at !. less

Well looked after with good food at a reasonable price. Friendly staff to cater for your requests. Very popular in Broughty Ferry and afar. Lovely situation in a quiet environment,ideal for weddings or funerals. Or Staff nights out less

Booked in here for two nights on Dinner,B & B package in a executive room.The room was very large but just had a double bed which looked out of place in this size of room,bit like having a Range Rover with a lawn mower engine.Room was very hot even with windows open and fan on had a uncomfortable nights sleep.Evening meals were just average in both quality and choice.Service not great with different servers and no plate removal after sweets and no offer of coffee.Breakfast buffet was a shambles,came in at 09.15 both days very little orange juice,peeled fruit,etc. and not a large amount in lukewarm poor cooked selection.On second day opted for omelette which was very hot overcooked and bland.My wife ordered vegetarian sausages and two fried eggs,only got one small sausage, then later fried eggs came, why not serve both together as ordered.Went to make toast a 09.20 no bread left,asked for more but ate breakfast first when it was hot.Went back at 09.30 still no bread and asked again but told as it was 09.30 service was finished. Some round tables very small to fit on breakfast offering especially when cereal bowls are not cleared away at all.Asked for tea/coffee choice before even getting to table to look at breakfast menu,despite this server forgot to give us tea /coffee in a timely manner.Did not expect this poor standard again at a Best Western Hotel. less

Stayed here on a Saturday evening after a visit to Forfar. The young staff on duty were polite, friendly, patient & helpful (even though there was a massive wedding reception in full flow!). We stayed in the Abercrombie Wing which is quite new, the room was clean, comfortable & quiet, which was most welcome. The décor is beautifully tasteful & the grounds are (as the name suggests) full of trees, like being tucked away in some woodland retreat. Parking facilities excellent & finally, we ate in the hotel restaurant - what an unexpected treat! Great value for an absolutely lovely meal, starter of crispy king prawns followed by perfectly cooked sea bass then sticky toffee pudding. Couldn't fault the waiting staff either, who were also very young - obviously very well trained & took pride in their job. This was our first stay here, & I'd have no hesitation in recommending this hotel to any of my friends. less