Worst motel I've stayed at in decades
First off, the motel is set off an intersection-unfortunaley the signage is AT the intersection which cause me to bypass the entrance and wait for a very long traffic light, u-turn and wait again at t... more
First off, the motel is set off an intersection-unfortunaley the signage is AT the intersection which cause me to bypass the entrance and wait for a very long traffic light, u-turn and wait again at the traffic light. Why not put up a sign at the entrance. To clarify, this property does not look like a modern hotel/motel, it is a 2 story building constructed of wood. The motel's web site did warn of parking lot construction, what it didn't warn of was the mud and deep pot holes. Then I got into my room. To call it outdated is a huge understatement. The first thing I noticed was a horrible old wet carpet smell, the 2nd thing was the furnishing, 50 -60's era and very beat up (however the bathroom had been recently redone nicely). I did make the mistake of taking off my shoes and socks and walking on the disgusting carpet, it felt damp and was tacky. And then the bed, when I sat down on it I sank in on one side and heard what sounded like a spring popping. It was not the least bit comfortable to sleep on. The odor in the room was so bad I went to the store and purchase some air freshener, this helped a little, until I woke up the next day and the odor had overpowered the air freshener. I left my air freshener with the check out clerk and asked to do the next guest a favor by giving them the air freshener. For Best Western, do yourself a favor and eliminate this property form your brand, unless of course this IS the BW brand? less
Melissa Kelly, General Manager at Best Western Woodbury Inn, responded to this review
We apologize for the experience you had while staying with us. We take all feedback very seriously and will be looking into these issues immediately. We hope you can stay with us again and give us the chance to provide the best service possible to you and change your mind about our hotel.