At the moment (and for the past 3?hours) there has been a family of 3 adults and 9 children in the pool. The kids range in age from an infant in a diaper to teenagers. ALL of them are running, jumping, and screaming. This includes the father, who is throwing the teenagers in the pool, and the mother, who is hollering to be heard over all the others. Not one of them has worn a mask any of the MANY times they’ve been closer than 6 feet to us. Nor do they stay 6 feet away from others in the pool. They’ve driven us out of the pool and another group away from the patio completely.
This is the part that pertains to the hotel. We went back to the lobby to explain the situation and that we have been coming here multiple weekends each year for maybe 6 years ... specifically to use the pool. Never before have we encountered such a rude family. The woman at the desk said she’d talk to them. We saw her speaking with them, but we have no idea what she said to make their behavior worse. When we explained that their behavior and their closeness had driven us from the pool, she told us that they had every right to behave as they were, and that there was no requirement for social distancing within the pool ... which is untrue in the State of New York. Further, there is a prohibition (as at NY restaurants) of any single group larger than 10 people, as this group is.
As I said, we are long-time visitors and we have noticed a definite decline in the condition of the property, the front desk personnel, and the amenities. We have often seen violations of the pool rules, and have never seen anyone from hotel staff check on the pool and its patrons. Today, not only was our peaceful use of the pool disturbed, at times our health was endangered, with the hotel staff erroneously supporting those who violated the NYS rules. less