18/10/2016 Ana R, Washington DC, District of Columbia
I stayed over this past weekend it was ok however very disappointed by the look of the place. it showed in the computer a real nice, clean, elegant place. Not at all it was a lobby really small, with ... more
I stayed over this past weekend it was ok however very disappointed by the look of the place. it showed in the computer a real nice, clean, elegant place. Not at all it was a lobby really small, with one chair with a computer, two sofas and maybe 5 small tables for breakfast but in the computers really show something very beautiful with the wrong pictures it was like those hotels you go and spend the night while traveling nothing descent. The employees were friendly however did a mistake in our reservation and they fix it while we were there. the place was clean a lot humidity in the room but extra from other hotels. very small place showed bigger room in the pictures since they let stay dogs in there, the one next door didn't let us sleep but nothing wrong with the dog it was us by choosing that hotel, just for what it look like it. less
, Director of Guest Experience at BEST WESTERN Woodbury Inn, responded to this review
Dear Ana R,
Thank you for taking the time to give us your thoughts about our property. I am sorry to hear that the hotel did not meet your expectations and that you felt our property was not properly depicted in our photos. We receive many compliments on the detailed landscaping, cleanliness of our rooms, outstanding customer service, hotel amenities and much more. The Best Western Woodbury Inn strives to create an escape for its guests from the external stressors we come in contact with on a daily basis. We understand the importance of comfort, therefore, I apologize that you were unhappy with your room.
I would like to offer you a complimentary upgrade to our Executive Level during your next visit to the Woodbury area. Please contact me directly when making future accommodations.
Director of Guest Experience