Relatively clean, but really run-down!
28/08/2018 nyvics, Troy, New York
We were in the building that faces Jericho Turnpike. Everything in the building seems run-down. The entrance door was always smelling of cigarette smoke, even though the entire facility is non-smoking... more
We were in the building that faces Jericho Turnpike. Everything in the building seems run-down. The entrance door was always smelling of cigarette smoke, even though the entire facility is non-smoking. Also, right outside the entrance door is where they park all of the dirty linen carts, waiting for washing/drying. So, it's a mess all day. Scarlett, at the front desk was very pleasant and helpful. The staff that provided breakfast was pleasant and kept the food stations filled. However, the breakfast room is much, much too small for the hotel this size. The bedroom itself was relatively clean when we first arrived, but the housekeeping staff who came daily left things undone. A dirty towel was left on the floor, toothpaste was left on the countertop, etc. The grounds weren't particularly well kept. There was litter in the hallways and the elevator. The place just needs a giant facelift and thorough cleaning. Although we frequent Best Westerns in our travels, we would not return to this one. less
gemwb, Operations Manager at Best Western Woodbury Inn, responded to this review
I appreciate you taking the time to provide us with your feedback from your stay. I am terribly sorry to hear that your stay was anything less than perfect. We receive many high ratings and positive feedback about our staff, room cleanliness, and various breakfast options. I understand that we were unable to exceed your expectations during your stay and I would like to speak with you personally so that I may correct the issues you faced.
Our goal is to create an exceptional experience for each guest, which is why I encourage you to contact me directly at (516) 921-6900 or at firstname.lastname@example.org