Best Western Woodbury Inn

The hotel was reasonably priced for the area. Close to numerous restaurants, either a short walk or ride. Staff could not have been nicer, more accommodating and taking the extra step to resolving an issue or providing helpful advice. less

I almost never post a negative review but this time I must. I booked a room with 2 queen beds w/kitchenette months in advance for a concert we were going to in Westbury. When I got there I was told that "There was a problem with your Queen Bed Room (with a kitchenette) so we had to put you in a double bed room (with NO kitchenette)." The front desk clerk was NOT friendly at all and she had also told the person in front of us the same thing about THEIR Queen Bed Room? Obviously it was suspicious at best and untrue at worst. She offered absolutely no apology and acted like it was a "matter of fact" problem. Not good for the hotel's first person of contact. Needless to say, 2 people sleeping in a SMALL double bed was not comfortable at all! I will honestly say that the room was clean so that's why I didn't make it a huge deal but I was NOT happy! The desk clerk also couldn't answer 3 simple questions about the area when asked by a few customers either. To me, a front desk clerk should be familiar with the area since travelers from out of state usually depend on recommendations from the hotel. The only reason I even gave it 2 stars instead of 1 is because of the breakfast attendant. I had read some negative reviews on here about the breakfast not being good but it actually was. The breakfast attendant (Flor) put out a very good FRESH breakfast with a lot of choices and went way above and beyond to keep it fully stocked and kept everyone satisfied. She even went table to table the entire time we were there to ask everyone how it was. She truly cares about every customer there. The desk clerk from the night before should take lessons on making customers happy from Flor! Flor was the only shining star we encountered there and she should be commended! My tip for anyone booking a room here: Call before hand to confirm that you'll be getting the bed choice you booked, otherwise you may end up scrunched together in a tiny double bed and, therefore, not getting a good night's sleep. And after all, getting a good night's sleep is why you book a hotel in the first place, right? less

Very briefly--room was a queen with kichenette. Clean overall. Very worn and dated furniture. Excellent location for our needs, near parkways and main roads. Biggest flaw--no hot water for 6 of the 13 nights we stayed. Interestingly, always hot water on Sunday and Monday. Morning showers ran cold after 30 seconds. Front desk placated us--promised repairs that never happened. Because we had already unpacked many suitcases for the stay, we declined a room change. I am unclear if this would have helped--if we had no hot water why would another room have it? less

Old-fashioned, outside corridor motel style. Outside stairs. No elevators that I saw. Room was clean, but musty. Linens were clean. Bed was acceptable. Breakfast was acceptable, but unremarkable. Very expensive for the accommodations - but the area is very expensive, and this is what passes for budget on LI. less

Even though this property is listed as a Best Western, they don't want to participate in Best Western Rewards. A big pain to get point credit for my recent stay. Hotel was paid over $85 a night. Not a discounted rate. less