31/01/2018 Dottie L, Ocean Isle Beach, North Carolina
This hotel was just what I was looking for. The room was spacious, the bed comfortable, and breakfast was excellent. It contained many choices that would suit anyone's needs. Coffee and other beverage... more
This hotel was just what I was looking for. The room was spacious, the bed comfortable, and breakfast was excellent. It contained many choices that would suit anyone's needs. Coffee and other beverages were available all day and all night. There is a soup time every day from 4-6 P.M., with two types of soups available. The staff was very friendly and helpful. Here's the problem- I accidently left my purse on the floor next to my table on Friday, January 26th around 5 P.M., after having soup. I received a call in the room after 6P.M. saying they had my purse. My boyfriend went down to retrieve it, without being checked for identity. I found out later that they had used my phone to call my friend to find out where I was. It was the last call I had made. When I checked my purse, it was missing over $200.00!!! A woman had called, and when my boyfriend went to the desk, it was only men behind the counter. Someone on the staff had helped him or herself to lots of my money. I had not spent any cash on this trip, using only credit cards. The money was taken from two places in such a way that some was still there, trying to conceal the theft. I was missing $20s, $10's and $5's! Someone on this staff is not trustworthy and needs to be dealt with. If you choose to stay here, just be careful to hold on to your belongings tightly. It's a shame one bad employee can ruin the name of such a good company!! less
gemwb, Operations Manager at Best Western Woodbury Inn, responded to this review
Dear Dottie L,
Thank you for the 4-star TripAdvisor review, we really appreciate it! It is great to hear that the hotel staff exceeded your expectations and that you found the rooms clean. Our staff works hard to make each guest's stay an amazing one. Please let me know the next time you are in the Woodbury area, I'd like to personally make your next reservation. If you would also like to further discuss the issue you experienced at the hotel regarding your items please contact me at the hotel.
We hope to see you again soon!