This hotel had a mix of positives and negatives. On the balance, because of the price, this was a great stay.
It's a motel. Don't be confused by the very high reviews - it's still a motel. The campus is open to the public and it is busy. There's a constant stream of vehicles and people in and out, they're smoking outside of their rooms, and it's noisy. Seriously, I don't know what the deal is with motorcycles in Hot Springs, but they are everywhere. Motorcyclists always believe that the rest of the public is entitled to their noise pollution. Evenings especially, it seemed like every 15 minutes someone was firing up a noisy Harley. Fortunately they stopped before we went to sleep. I wish the motel would require all motorcyclists to stay at the back of the property so they wouldn't be ten feet from your front door.
The room is fairly comfortable. The room has sufficient space for a small table and two chairs and the king bed. The sink is adjoining the main room, while the toilet and shower are in a separate room. The toilet and shower room would only be considered spacious on a cruise ship. There is a nice-sized fridge/freezer combo, a microwave, a safe, and a good-sized TV. Sadly, there was something wrong with the speakers on our TV (we reported to maintenance). Bed is firm-ish but just fine. Pillows are the usual too-flat-and-lumpy things.
The room has very little ventilation other than the window unit, which seemed unable to pull moisture out of the air. Our towels and swimsuits never dried, and even with the shower in a different room, a normal shower with the door open left the mirror fogged up. We used both cool and heat during our stay and neither dried the air.
The pool is nice but chilly. It's extremely deep - 9ft at one end! No shade available.
The staff is working very hard. We had an issue with a brush with COVID and the staff allowed us to reschedule a nonrefundable reservation. While most hotels have discontinued breakfast service in favor of crappy muffins and granola bars, they are serving a full breakfast, just served by the staff instead of self-serve. There are a couple of off-balance picnic tables outside, but nearly everyone ate inside at tables that were decently-spaced. Front desk staff was working smoothly, and we interacted with a few housekeepers though they never entered our room and all were friendly and accommodating. We replaced a few towels just because we wanted dry ones.
Location is outstanding - near the center of the city, so it's an easy drive to downtown, the National Park, or to attractions like Lakes Hamilton or Catherine. Traffic near downtown is atrocious because the city is laid out like a toddler's train set, and this motel keeps you out of the thick of it. less
Jim S, Owner at Best Western Winners Circle, responded to this review
Dear John S,
Thank you for choosing to stay with us as our guest during your recent visit to Hot Springs, we truly appreciate your business! I also want you to know that I appreciate that you shared your entire experience with us, learning the likes and dislikes of our guests makes us better. We have so many rooms that when we are busy there is a lot of activity, that just can't be helped. Once again, thank you for your stay and we hope that if you find yourself in the area again and need lodging that you will come back to stay with us again. However, next time we strive to earn a 5 out of 5 review!