Dishonest.. Double check any transactions on your bank statements. I did, my bank and I processed (4) over charges for fraudulent transactions. When I called to discuss this with the hotel manager, he become disturbingly irate on the phone and left some nonsense on my review about how I booked. As a longer stay guest, who originally left a good review about this "just ok" property (roaches everywhere, food on the hall floor that sat there for days and doors that are too small for the door frame causing a lot of the hall's light into your room), I am shocked to see what some of the hotel staff were doing with my payment card when I would check into this hotel. This is not usual for me to leave a bad review either, but future guest need to know how badly this hotel is managed. The hotel managers will make complaints to you, as a paying guest, if you should book through a third party because of the third party's commission fees. After the complaints, they will offer to do a "price match" to match the price of the third party's price so they can book your stay through the hotel directly, avoiding commission fees. Yet, in my case, you will still be charged through the third party reservation and the hotel too for the same reservation. From my understanding, the hotel still receives the collected funds taken by the third party booking platform as well. Meaning, being paid twice for the same hotel reservation time period. If you are getting a good deal online with a third party, book that way because it will do you no benefit to help out a hotel complaining about their financial struggles. I use Priceline, but it seems that most of the online companies are owned by Expedia. So if you book through Priceline, it will be sent to the hotel with the Expedia name on it. The manager even complained to me about saying Priceline and not Expedia. As if I was lying about what platform I booked through. Pathetic... I have been trying to receive my rental documents from this hotel since July, several months after my stay, in order to assist myself and my bank in finding the charges that are the fraud charges from this hotel. With much diligence and time invested, I was able to collect all of the info needed to help myself out of this nightmare and fraudulent experience. My bank disputed the charges with the hotel and they hotel never responded to my bank. They also never responded to Best Western Corp when the brand HQ tried to get involved. This is what a BW Corp manager told me. All in all, I received my over charges bank into my account because my bank and I did all of the work to get my money back from this dishonest business. less
, General Manager at Best Western Williamsburg Historic District, responded to this review
Already wrote you a response back in 11-1-20 when you wrote a similar negative review. I let you know then that you booked with booking.com not priceline and charge is correct. . I am sorry that you continue to not understand. I have done everything I can to help you understand.