In the current service industry business environment, I hate to give any business a less-than-shining review. However, I feel a responsibility to let others know about our stay here. First, if you are... more
In the current service industry business environment, I hate to give any business a less-than-shining review. However, I feel a responsibility to let others know about our stay here. First, if you are in town to go to Busch Gardens or Colonial Williamsburg, the location is great. The front desk gentleman working when we arrived (Jim) was so very friendly and courteous. We had brief encounters with other staff and they all smiled and said "hello". The coffee in lobby is actually pretty good. I would suggest that versus what's in the room. But that is where the good ends.
Although when first walking into the room it appeared clean and tidy, all you had to do was turn some lights on and take a second look around to learn differently. One of our two queen beds looked as though someone had been sitting on it or perhaps where the last guest put their luggage while they were packing up. The bathroom is where it really gets bad. The drain in the shower was extremely slow, so by the end of the shower you were standing in about 2 inches of water. Then as I was reaching for the shampoo, I saw about a three inch swath of hairs (leg or otherwise) where someone had shaved, stuck to the shower wall. I was almost sick. It honestly appeared the bathroom had not been cleaned in between guests. There was also mold on the shower curtain. I suspect this is due to the bathrooms not having an exhaust fan, just a vent.
They are only offering a grab-and-go breakfast, which we were told consisted of a bottle of water, a piece of fruit and some sort of packaged pastry. However, it is only "served" until 9:00 a.m. If you go to the desk at 9:15 a.m. you will be denied. LOL, where did our bags get to? BTW, this was on a Sunday, so be sure to get up early for your brown bag breakfast.
I would have to be pretty desperate for a room before I would book this hotel again. I truly am sorry Best Western, but I had to be honest. less