Great location that needs regular preventative maintenance
10/09/2019 Keith W, Utica, NY, United States
Our family stayed here for 2 nights to attend a wedding in the area. The hotel itself is a little dated but very east to find, nice big pool, free breakfast. We came in late on a Friday and entered ... more
Our family stayed here for 2 nights to attend a wedding in the area. The hotel itself is a little dated but very east to find, nice big pool, free breakfast. We came in late on a Friday and entered our room to be immediately repelled by a strong chemical odor. We went down to the front desk to complain but since the hotel was full we were stuck; the desk clerk offered us an air freshener. Fortunately the windows open rather widely so we had traffic noise but fresh air. The bathroom door squeaked with every use, the beds were pretty firm, the showerhead needed descaling. We also asked for an extra key for our son upon arrival; only his key worked. Went back down to rekey the other 2 keys, then only those keys worked. Finally got all 3 Saturday. Breakfast was okay not great. As I mentioned we arrived after 10 and someone called to complain that we were noisy as we just got there-we weren't using the tv. Overall disappointed with this stay although the location was convenient. less
Tina M, Guest Relations Manager at Best Western White Mountain Inn, responded to this review
Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are very happy to learn that your stay was so peaceful, and we hope to see you again.