OK for a one or two-night's stay
12-10-2017 Mickigirl1310, Gerrards Cross, United Kingdom
We spent one night at this hotel last night. As soon as we entered the first stairwell that lead to our room the smell of damp was overpowering. Then when we entered our corridor outside the room, i... more
We spent one night at this hotel last night. As soon as we entered the first stairwell that lead to our room the smell of damp was overpowering. Then when we entered our corridor outside the room, it smelt better. But that damp was worrying. The hotel should fix that. The room was nice. Standard BW stuff, with extremely comfortable beds, and a lovely view out of the window.
Reception on arrival was friendly and efficient. However the next morning, the girl manning Reception and the breakfast was offhand and bordering on rude. Might I suggest to Management that she has a little extra training in Customer Service??
Breakfast was adequate and plentiful with quite good coffee.
All things considered it was a good night's stay, and if we were in the area again, we would probably return to this hotel. less
FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for stopping by! We really appreciate you taking the time to leave us a thorough review of your stay, as it helps us shape our guest experience into one to remember! While we are very happy to hear that you enjoyed your comfortable, refreshing room and a delicious morning breakfast, we must apologize for any deficiency in service that you experienced. All of our guests should feel welcomed at all times, and we sincerely apologize. We also appreciate you alerting us to the odor in the stairwell. It is great to know that, despite these shortcomings, you would stay with us again. Come back soon so that we can make it all up to you with an even better visit!