Best Western White Mountain Inn

We’ve been to Best Western exclusively on our trip of 12 days and this by far was the worst. It was outdated, dirty, and over priced for the condition of the place. I should of known when the entry doors were not clean, that this place was not going to be okay. The first room we were given smelled of cigarettes and when inspecting the bed, had stained sheets. The front desk guy gave us another room & said this was an upgrade due to my platinum status. The room was almost exactly the same. I did not want to stay, but didn’t want to lose our money. We were supposed to stay 2 nights, but left after one. The bathroom had black hair all over the floor, which kept showing up after cleaning. So, the carpet was full of someone’s hair?? Breakfast was marginal, with food all over the carpet/ floor. I have never stayed somewhere with so many things wrong...will never stay here again. Don’t stay!! less

Me and my family book a room here for one night, because the Holiday Inn was full. After hiking all day we got to the hotel around 5 pm check in left our stuff and when to explore other places and to eat, we got back around 8pm brought the kids to the pool for 15min. When upstairs 5min in the room stared to get complain of noise, which we were not making as soon as we all took a shower we went to bed we were so tire, once again we get a call about noise, one was making any noise the kids were bed as well as my husband. I was the only one up waiting for clothes to dry, then a member of the staff came to our room asking to keep down by this time we were all sleeping. I asked if they were shore it's us with an attitude they said yes the customer from down stairs keep complaining. I asked immediately for a refund and left the hotel almost 10pm had to get my kids up and leave. When going down there is people running up and down the stairs people in the lobby and we where the ones making noise. Really disappointed that the manager didn't try to do anything to accommodate us and the complaining party, as a manager my self you should always try your best to accommodate your guest they are the ones paying money to stay at your place. Never again will I book in this place, this has never happen to us in other hotel in the area as we visit often all year round. less

Has a good check in, as was off season and slow. Motel was clean and was very quite. Had a good breakfast in the morning. Easy off the Highway to the Hotel. If had business in the area would stay here again. less

Hotel is very convenient to the highway. Check-in was quick and easy and our room was clean. There is a pool and breakfast available. My husband has allergies and asthma and thought the stairwells smelled musty. The hotel does allow dogs. I should have thought to ask if there are rooms available that haven't had dogs in them. Overall a decent hotel to stay in. less

Second time we stayed while visiting family. We were greeted with a sour faced employee. Obviously we were disturbing her. She checked us in including a pet fee and told us our room wasn't ready. It would be more than an hour before it was available. We were there for three nights. There were no restaurants or even a decent place to buy subs available. The grocery and sub shop were crowded and dingy. A woman had passed away and the whole town shut down. We checked out fast express and found we were recharged our $60 pet fee. I emailed the manager and received a condescending answer detailing the fees on the bill I sent him. I explained I understood the details however I emailed him the picture of the separate charge for the pet fee that was also included on the bill. We were traveling home. When I landed in Ft Myers there was a very curt message about how we weren't charged double and how they tried to call me and I was not available. I checked my credit card statement and found the original fee had been split and I was only billed for the room fee. The second pet fee had been deducted. I did not return the call as the problem had been solved. Tonight I received an alert my card had been charged again the total fee for the room and the pet fee. Of course I went to my on line statement at 09:30 pm (after working a 12 hour shift) thinking I had been double charged not only the pet fee but now the room fee as well. What I found was the original separate fees for room and pet had been removed and the total fee replaced. No I was not charged double but my take from this is the manager had to be right as well as condescending so he deducted the two separate charges and replaced them with the single charge that was listed on the final bill. I have no need to participate in these sorts of mind games. We have family in the area and thought we had found a gem. We were sadly mistaken and will not return. less