OK, But maybe time to consider others
Have stayed here one or twice each winter, usually during the week, for ski trips to Cannon and Bretton Woods over past 8 or so years. I've always liked it, but maybe it's time to consider other plac... more
Have stayed here one or twice each winter, usually during the week, for ski trips to Cannon and Bretton Woods over past 8 or so years. I've always liked it, but maybe it's time to consider other places.
Pros: Right off I-93, good parking, good WiFi, breakfast is not bad (bacon & scrambled eggs, not sure if they're pre-made or what, but they also have make-your-own waffles, hard boiled eggs, yogurts, pastries), and good sized rooms. Rate is OK (~ $100/night).
Cons: Kind of indifferent service - this time my room key card didn't open the door on 1st or even 2nd try. Worked on 3rd try - maybe the key mechanism needs work. My TV remote hardly worked - battery compartment cover was missing, I kept re-working the batteries, sometimes that worked, sometimes it didn't - had to turn TV on with controls on side of monitor. I stayed 2 nights - my room wasn't serviced after 1st night. Not a big deal, but kind of symptomatic of indifferent service. Have enjoyed my stays here over the years, but will consider other places in the future. less
Tina M, Guest Relations Manager at Best Western White Mountain Inn, responded to this review
Dear Valued Guest,
Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service,
accommodations and hospitality that we hold to such a high degree of importance in our hotel.
We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised especially with the room key. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.
Kind regards,
Vinkal