14/11/2018 Carrie W, Dartmouth, Canada
My friend and I arrived late at night after a long day of shopping and driving. We literally just wanted to crash! We had a load of things to bring to our room, there were no available trollies. We ha... more
My friend and I arrived late at night after a long day of shopping and driving. We literally just wanted to crash! We had a load of things to bring to our room, there were no available trollies. We had to ask the man at the front desk if he could find us one, which he did. As soon as we walked into our room we could tell the beds were not made well, I pulled back the blankets and the sheets were wrinkled and full of hair!! My friend pulled back hers to find the same, along with specks of dirt!!! We were totally disgusted!! We called the front desk and he said he was going to put us in a suite for the night. That was great, spacious room and they allowed us to stay in it for the second night. However, we felt like we were sleeping on dirty linens and didn’t sleep well :( We would have went elsewhere but our rooms were booked though points. Our bathroom had “concrete ants” also. Overall, we were very disappointed. We have stayed here over the years and we felt that the cleanliness went downhill. On the bright side, we enjoyed a HOT continental breakfast. The pancakes 🥞 were delicious! less
whitehouse3737, Front Office Manager at Best Western White House Inn, responded to this review
I apologize for the problems with your room. It is not a common occurrence that we find these issues. We have dealt with the housekeeper that was assigned your room and has been released of her duties. This is not a problem we take lightly and should and will not be tolerated. I'm sorry for the ants in your bathroom. Those do become a problem this time of year when they try to move inside. We do have protocol we follow when those are an issue and address it. I'm happy to know you were able to enjoy our hot breakfast buffet. Again, I apologize for the problems with your room and hope we can accommodate you again when your in the Bangor area.