Best Western White House Hotel

My husband and I stayed here on Saturday 18th December 2021 after a friends wedding. The room was booked via our friends’ wedding website, gettingmarried.com and we received booking confirmation via hotelplanner.com. The room rate was £69. When we arrived at the hotel, we were told the booking had been cancelled due to a failed prepayment. This is despite the booking confirmation stating that no prepayment was required before arrival. We also had received absolutely no communication regarding the room being cancelled and were not given the opportunity to make any required payments before the room was cancelled. Nevertheless we were in a position where we needed a room to sleep in, and were charged the rate of £108. We challenged this at the time but were met with the most careless “customer service” I’ve ever come across and we were essentially ignored. We called Best Western customer services today to make a complaint and request a refund for the difference. Having explained the situation a frustrating amount of times, and being told the room was booked through booking.com (which it absolutely was not!), and we should contact booking.com to resolve the issue, we are still no further ahead. We have spoken with customer services and the hotels deputy general manager directly and we are being consistently told that they had notified booking.com of the cancellation and we should’ve received a notification as a result of that. Need I say again that we did not book through booking.com, nor did I have any email of any sort from booking.com. My husband and I are left feeling incredibly frustrated. This is not our fault and asking for the £40 difference back should be no issue to such a huge hotel brand like Best Western. This is clearly an issue in the system between the hotel and their booking agents, yet we are facing the price for that. It seems all values in “customer service” have gone completely out the window. No one has even started to try and understand our situation or used any form of good will to resolve the problem. less

I booked in a stay for my daughter. We didn't know for how long it was going to be for and I virtually had to call every day to extend her stay. I would just like to say how nice the staff were to me and to her. Raj the manager and to Jane on reception a big THANK YOU. Robin less

Lovely clean room , nice and warm , powerful shower . A very convenient location , just a five minute walk to Watford shopping centre , restuarants and bars etc. Parking available on a first come first served basis which was easily accessable . Friendly staff and all in all a lovely weekend . This was our first stay here but it wont be our last !! Thank You . less

Excellent 👌 staff members couldn’t do enough to make our stay enjoyable and memorable experience. Excellent selection of foods at breakfast. Hotel doesn’t serve evening meals however, was able to eat our takeaway meal in the lounge area. Staff members ensure all needs are catered for. Rooms are clean and presentable. Lounge/bar area very comfortable. Good selection of beverages, 10 minutes drive to Harry Potter Studio and 2 minute walk into town where is a large selection of shops,bars and restaurants. less

I would NOT recommend. The walls are paper thin and you can hear everything, including someone’s phone getting a text on silence. Someone was pacing around the corridor at early hours of the morning talking to themselves and the floorboards made it sound like the room door was opening. Someone was throwing furniture and making loud crashing noises at early hours of the morning. The condition of the hotel made this all sound like it was happening IN my room. The rooms were dirty, the toilet was evidently not cleaned as we were greeted by the past guests remains. There was a toenail on the bed. There were marks everywhere and the carpet dirty and stained. less