Asked to pay a safe deposyy
14/09/2019 RachelLG9203, Lytham St Anne's, United Kingdom
I have stayed at this hotel several times over the past 12 months, only on this occasion was I asked to pay a £50 damage deposit (even though they said that this is charged every time), I have never b... more
I have stayed at this hotel several times over the past 12 months, only on this occasion was I asked to pay a £50 damage deposit (even though they said that this is charged every time), I have never been asked to pay this before and wasn't advised of this before arriving at the hotel. During my stay at this hotel (after paying the damage deposit) the toilet seat broke (this has never happened in the past) and none of the £50 was refunded, this seems excessive! The other guests were also very loud and sleeping was difficult less
Jane H, Manager at Best Western White House Hotel, responded to this review
Thank you for your feedback, I am sorry to hear you were unhappy with the £50 pre-authorisation that was taken on your card at check in. I appreciate you have stayed here before and can understand your frustration. We do have this policy detailed on the website for guests. I can assure you we have not taken any money for the broken toilet seat, the funds will drop back into your account from your bank. Please note this can take up to 14 days for the bank to release the funds back to your account.
I am also sorry to read about the disruption from other guests during your stay.