I was booked in here by my secretary for a business trip. She knows the type of hotels and quality myself and my colleagues look for when staying away and usually comes up trumps.
She saw this one and, from the website pictures it looks very nice. But don't be fooled!
Due to prior arrangements the day before I didn't end up arriving until 21:45. As I pulled into the car park I was greeted by the beautiful old, ivory covered manor house building.
After 3.5hrs driving I eagerly made my way to reception to check in, get some food and get my head down.
I was stood at reception for a good 10mins before I ended up having to walk around the, pretty much dead, hotel trying to find someone. Eventually, after walking through a "staff only" door near the kitchen, I found a youngish, slightly gormless looking girl chatting to a man in overalls. She just stared at me whilst the man asked if he could help. I told the pair I would like to check in and the young girl seemed somewhat surprised that that was her job and took me back to the reception!!
After filling in paperwork and giving me my key it was 22:05 when she finally said "you're in room 5, enjoy your stay" and immediately went to help another woman that had turned up at reception.
"Excuse me, where is room 5?!" I asked. "Oh it's down the corridor and turn right"
I then asked if they were still serving food. The girl replied:
"No the restaurant shut at 10. We do have bar meals though... but they stop at 10"!!!!!
Now bare in mind I arrived at 21:45 and wasted 10mins trying to find someone and it only being 22:05 I figured there might be a chance of some food, clearly not!
Frustrated and hungry I walked to my room.
When I say room I use the word lightly, shoebox might be more appropriate! The dated decorated room is roughly 3mX3.5m! There is a bathroom containing a shower, toilet and sink situated RIGHT next to your head as you lie in bed. To make it worse the door is a poorly fitting sliding piece of wood! So you're practically sleeping in the toilet!!
Ironically the bathroom is very nicely decorated and looks like it's recently been refurbished!
After being thoroughly disappointed by the room I decided I'd read the hotel information folder in hope for a late night room service menu! To my surprise I actually found a sheet stating a limited menu would be available from 10pm to 7am!! Rejoicing I searched high and low for the room service menu - couldn't find one! Begrudgingly I decided to see if the girl on reception knew anything about the room service menu. When asked she said there would have been one in my room...and then reminded me that the kitchen shut at 10! At this point I said I'd read the "...10pm to 7am..." paragraph. Yet again she seemed incredibly surprised/confused and replied with "oh that's maybe just sandwiches, I dunno" then turned and walked off!!!!
The icing on the cake!
To summarise: small, cramp dated room; sleeping in the bathroom; staff nowhere to be found; and no actual room service disputes what the info file says! less