Would of been a good stay, BUT???
11/01/2019 Explorer45001966461, Westminster, Maryland
I brought family in from Chicago, there are not many options for hotels in Westminster, MD so i picked what I thought would be the best hotel, considering they are the most expensive. Well, the room ... more
I brought family in from Chicago, there are not many options for hotels in Westminster, MD so i picked what I thought would be the best hotel, considering they are the most expensive. Well, the room was nice, clean and the check in went smooth. However they quickly realized the next day that they had no hot water. They informed the front desk of the problem. Time went by, they stated it was fixed, and it was not. On the third day still no hot water. The staff offered them to move to a room on the other side of the hotel, this was not easy due to kids, clothes unpacked etc. Additionally, on one evening the kids were being a little loud, however the nightwatchman came to the room pointed his finger and stated "if you don't be quiet you will be out". Could have been handled a little better. They did give a $25 gift card for the trouble, but considering I paid over $500 that doesn't really do the trick. So use this as you should. Oh, and the hotel was pretty much empty for the whole stay. less
gmwestminster, General Manager at Best Western Westminster Hotel, responded to this review
I truly apologize for this type of inconvenience. Yes, we did have an issue with our hot water circulation value The reason for the back and forth was simply a faulting part from the manufacturer. Our plumber installed the new hot water circulation value however; it was faulting. So in theory my staff were correct to say it was fixed because we did in fact believe it was. It was not until we had our staff and customers inform us that there wasn't hot water again. I truly understand your frustration and we should have handle the situation better, hands down. We should have moved your room right away as things happen that are out of our control, but all could and should have been avoided.
Thank you for your feedback as it only helps me see where we can improve.
Best Western Westminster