No housekeeping for five days.
09/03/2017 amygA1960VZ, Harrogate, United Kingdom
We have stayed at Best Western many, many times. We have never experienced this problem with housekeeping. We were there five nights. The first two, we slept in & had our Do Not Disturb sign out. ... more
We have stayed at Best Western many, many times. We have never experienced this problem with housekeeping. We were there five nights. The first two, we slept in & had our Do Not Disturb sign out. However, Monday we left for an appt at 9:15am & made sure the sign was in. Tues, we left at 11:15 & made sure the sign was in. Monday I thought it was a weird fluke. Tues evening when we got back, I reported it, when I went to get washcloths. The gentleman at the desk offered to pick up the trash, but I didn't see any reason, at that point, as we were checking out the next day. He did say that we were no on the "Do Not Disturb" list. Upon check out, the lady behind the desk stated she wished I had reported it earlier in the day, on thise days. (But we were out at appts & visiting relatives all day, and didn't return until bedtime most days. Even if we weren't gone until late, I'm thinking blaming the customer for the poor service the hotel provided us with, is not the way to go.)
Other than that, our room was nice & clean when we checked in & the bed was comfy. But maybe they need to take a hard look at their housekeeping staff. It's always possible they are over-worked or short-staffed. less
gmwestminster, General Manager at BEST WESTERN Westminster Catering & Conference Center, responded to this review
My apologies for the miscommunication with your room being serviced. It is most important to us to make sure our guests are taken care of. I will discuss with my Facilities Mgr & Housekeeong Mgr to see why the communication broke down happened. We hope you will give us a chance to regain your business, it's most important to us.
Best Western Westminster