Best Western West Towne Suites

650 Grand Canyon Drive, Madison, Wisconsin, 53719-1044, United States
based on 559 reviews Trip Advisor Logo
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Best Western West Towne Suites

Made-to-order hot breakfast and free Wi-Fi are just some of the perks you receive when staying at our Madison West hotel.

Located near the University of Wisconsin and the UW and VA Hospitals the Best Western West Towne Suites offers the best show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
650 Grand Canyon Drive, Madison, Wisconsin, 53719-1044, United States

Reviews of Best Western West Towne Suites

Traveller Overview:
4.0 Rating: 559 reviews
Excellent 48%
Very Good 28%
Average 11%
Poor 6%
Terrible 4%
Rating

killpackaaron05, wrote review 26/07/2021

Exceeded Expectation

Our trip in Madison, WI was excellent in no small part due to the Best Western we stayed at. Only complaint is that the location is somewhat out of the way if you want to avoid renting a car. Overall ... more

Owner Response
Travis Blair, Sales at Best Western West Towne Suites, responded to this review
Hi Aaron, We are grateful for your review and rating! Thank you for providing this valuable feedback to us and potential guests. To share additional information about our location, we are nestled right off HWY 12/18 in the heart of Madison's westside. If driving or using the city's public transit, we are just minutes from downtown Madison & the Alliant Energy center! Thanks again, Aaron!
Rating

Erin B, wrote review 19/07/2021

Great stay!

The hotel was very clean, spacious and even with the changes to the breakfast due to Covid, it was an excellent breakfast. My stay exceeded my expectations and I will totally try to stay here again th... more

Owner Response
Travis Blair, Sales at Best Western West Towne Suites, responded to this review
Dear Erin B, We love hearing about such great stays at our hotel! It makes all of the hard work feel so rewarding. Thank you for sharing your experience!
Rating

donotdrinkthewater, wrote review 14/07/2021

Helpful, friendly staff & great accomodations!

When my college-aged daughter returned to her apartment after working all day to find it uninhabitable due to a flooring/plumbing issue, Troy at the front desk was very helpful in finding us an afford... more

Owner Response
Travis Blair, Sales at Best Western West Towne Suites, responded to this review
Thank you for sharing this heartfelt review! Although we are sorry to have met under the circumstances, we are grateful for the opportunity you gave us to turn that night around! We hope your daughter’s apartment has been restored and we will always be here for you should you need us again. Sincerely,
Rating

OregonJerry, wrote review 14/07/2021

Great property etc…just one bad front desk clerk can spoil some of it

The checkin clerk was new and truly incompetent. Took 25 minutes to check me in even though I had done precheckin. Failed to explain how room cleaning was handled so I never got any new coffee, toilet... more

Owner Response
Travis Blair, Sales at Best Western West Towne Suites, responded to this review
Hi OregonJerry- We appreciate your time in writing this review. We value all guest insight and thank you for sharing it with us. Warmest regards,
Rating

commerce2021, wrote review 01/03/2021

Awesome Staff

We visited to help our daughter move. We brought our dog. The room was clean. The "hot" water was only warm :(. However the staff was very welcoming and friendly and really made the stay nice. It... more

Owner Response
Travis Blair, Sales at Best Western West Towne Suites, responded to this review
Dear commerce, Thank you for sharing your experience with us and for choosing to stay at our Westside location. We are grateful to have helped make this journey for you and you daughter easier. We appreciate the feedback on the water so our maintenance staff can look into it. Your family and doggy are always welcome at the Best Western West Towne suites. Warmest regards,