Best Western West Towne Suites

The hotel looked a little less appealing from the outside in person. The room was really nice (jacuzzi room) and it was mostly quiet throughout our time in the hotel. There were a lot of people who just looked a little bit more on the sketchy side. I don’t really like judging people and i’m not from the big city, but a lot of them looked a little bit dirtier than the average person. less

Nice place indeed and looks like they made a few improvements with the decor here. I have stayed here in the past and this was the nicest room! Great new lighting for the sink area and comfy chairs added. New mattresses? Feels like it. Great sleep. less

When I came to the room it was open with the lock holding the door open. I found it a little difficult to breath but thought it was just the air conditioning. As I stayed in the room longer it was still a little tightness in breathing but I started to untuck the bed and a crack pipe and rock falls out from under the mattress! How did this place get a clean award. The front desk clerk asked if I was staying in the same room but he wouldn’t remove the crack pipe if I wasn’t! SMH! Ummmm yes give me a new room and a refund! Don’t stay here!!!!! less

Rooms and hotel were clean and hot made to order breakfast was delicious. Room was very comfortable, there is noise from walking in hallways - although we've had that other places as well. We appreciated masks worn any time out of the room for safety as well less

This is the third time I have stayed at Best Western West Towne Suites. There have been small problems on each trip, and I overlooked them due to the great location and price. However, this trip was the last straw and I won't be returning. I call each time to confirm and to let them know we are traveling with two dogs. I asked for the same room as our last trip, which was convenient with the dogs. The male I spoke with advised they don't keep record of what room we stayed in. So I described the location of the room. We were given a room at the complete opposite end and on the bottom floor (I asked for second floor.) I was also told when I inquired about having a kitchenette, "They all have them." The first two times we were given a kitchenette, but this time we were not. We had the smallest refrigerator I have ever seen and a small microwave. Fine. Then we found a sock right in the middle of the flour and a Wendy's fry container sitting on the nightstand. There are no vending machines, but there are some drinks by the front desk. Diet pepsi, gatorade, water and beer. One night my son had an upset stomach and some sprite or ginger ale would have been nice. There was no table in the room. So if we had dinner one person could sit at the little desk, but we couldn't sit together. Lastly, we found a tick in the room on our last day. Not necessarily the motel's fault, but seemed a symbol for the whole experience. I will look elsewhere. less