Best Western West Towne Suites

650 Grand Canyon Drive, Madison, Wisconsin, 53719-1044, United States
based on 548 reviews Trip Advisor Logo
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Best Western West Towne Suites

There are a lot of hotels in Madison, but only one guarantees your stay is just like being at home with a generous peppering of luxury and quality. The Best Western West Towne Suites offers free made-to-order breakfast and Wi-Fi. Located near the Uni show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western West Towne Suites

Traveller Overview:
4.0 Rating: 548 reviews
Excellent 47%
Very Good 28%
Average 11%
Poor 6%
Terrible 4%
Rating

Flyer450217, wrote review 27/07/2020

clean and safe

Rooms and hotel were clean and hot made to order breakfast was delicious. Room was very comfortable, there is noise from walking in hallways - although we've had that other places as well. We apprec... more

Owner Response
Travis Blair, Sales at Best Western West Towne Suites, responded to this review
Dear Flyer, Thank you for the insightful & sincere review. Cleaning and sanitizing all touch points in our guestrooms and public areas is the number one priority at the Best Western West Towne suites. This is because we understand the trust you are putting in us by choosing to stay at our hotel during this pandemic. We absolutely take your health and safety very seriously when considering how best to provide hospitality during your stay. We will share your review with the staff in each department. Warmest regards, Travis Blair, Sales Manager
Rating

257leighv, wrote review 07/07/2020

We won't be back

This is the third time I have stayed at Best Western West Towne Suites. There have been small problems on each trip, and I overlooked them due to the great location and price. However, this trip was t... more

Owner Response
Travis Blair, Sales at Best Western West Towne Suites, responded to this review
Dear 257, I am so sorry to hear about these experiences you’ve had. Our goal is to take feedback, good and bad, from our guests as an opportunity to learn from and get better. We appreciate what you’ve provided and are sorry to hear we get the chance to change them for the better with your family. We wish you the very best and are grateful for your patronage and honesty. Sincerely,
Rating

mezing1, wrote review 05/06/2020

Top choice hotel!

My boyfriend and I have been staying here for over 3 months while looking for a permanent place to live. All of the staff have been great to work with. I have primarily talked with Troy and John and t... more

Owner Response
TravisSBlair, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to share this with us. I’ve passed it along to Troy, John & the rest of the staff. We always appreciate guests letting us know we’ve made a difference. Thank you for your loyalty Mezing1!
Rating

DrayeO, wrote review 23/02/2020

Fantastic hotel

This hotel amazed us from the day and night staff whom were extremely friendly, fun and knowledgeable! The room very spacious, clean and updated! Most pleasant surprise and bonus was the breakfast wit... more

Owner Response
BW-WestTowneSalesMgr, Director of Sales at Best Western West Towne Suites, responded to this review
Hi Draye! So happy you enjoyed staying with us as much as we enjoyed having you! We work hard to create positive word of mouth and we are thrilled that you had such a fantastic stay! Til next time!
Rating

SueD1266, wrote review 20/01/2020

Convenient location in Madison

Good location, close to shopping, restaurants, Beltline and family. Nice rooms and good amenities. I arrived right after a snowstorm and the parking lot could have been cleaned better, but it was clo... more

Owner Response
BW-WestTowneSalesMgr, Director of Sales at Best Western West Towne Suites, responded to this review
Hi SueD1266, We apologize for the last steps of your trip to our hotel becoming the most treacherous! I will follow up with our snow removal crew to ensure everyone's path in and out of our hotel is always a safe and easy one. I am happy to hear you were able to enjoy our amenities as well as the local shopping which is so close to the hotel! Please come see us again the next time you are in the area. Warmest regards,