Clean, quiet, reasonable
14/07/2017 Robin F, Ventura, California
This was my 3rd stay at this property. I always find the room and general facility to be clean and pleasant. The bed is comfortable and they give plenty of pillows, towels, etc. Nothing fancy, but ... more
This was my 3rd stay at this property. I always find the room and general facility to be clean and pleasant. The bed is comfortable and they give plenty of pillows, towels, etc. Nothing fancy, but a good place to stay. We have always found it to be quiet, too. The location is good - close to the freeway, UW, and the West Towne mall. They recently renovated the lobby and are starting on the rooms now. We did not have a renovated room. This was the first stay where we had some issues that needed to be addressed - the TV would not turn on - it was fixed the next day, and toward the end of our stay we discovered that the door did not lock properly unless you actually tugged on the door handle. That was very disconcerting, and the front desk staff said they'd look into it, but it hadn't been addressed in the less than 12 hours remaining of our stay. I'm hoping they checked it after we checked out! Free parking, free wifi. less
DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and for making us your home away from home. We apologize that there were couple of issues that made your stay less than perfect. We appreciate your feedback as it lets us know where we need to improve and so I have passed your comments on to management so that these areas can be double checked. We hope we can still be the place you call home and look forward to having the opportunity to impress you in the future.
Ramona, Sales Manager
Best Western West Towne Suites