Best Western West Towne Suites

650 Grand Canyon Drive, Madison, Wisconsin, 53719-1044, United States
based on 551 reviews Trip Advisor Logo
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Best Western West Towne Suites

Made-to-order hot breakfast and free Wi-Fi are just some of the perks you receive when staying at our Madison West hotel.

Located near the University of Wisconsin and the UW and VA Hospitals the Best Western West Towne Suites offers the best
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
650 Grand Canyon Drive, Madison, Wisconsin, 53719-1044, United States

Reviews of Best Western West Towne Suites

Traveller Overview:
4.0 Rating: 551 reviews
Excellent 47%
Very Good 28%
Average 11%
Poor 6%
Terrible 4%
Rating

cyumajr, wrote review 21/09/2020

Nice but sketchy

The hotel looked a little less appealing from the outside in person. The room was really nice (jacuzzi room) and it was mostly quiet throughout our time in the hotel. There were a lot of people who ju... more

Owner Response
Travis Blair, Sales at Best Western West Towne Suites, responded to this review
Hi CYU, Thank you for the valuable feedback. We are not sure who was outside during your stay but we are in a safe neighborhood, on a safe side of town. We are happy to hear your jacuzzi suite was such a joy and the atmosphere at the hotel proved to be quiet and accommodating! Thanks again for sharing your experience and we’ll see you next time!
Rating

Boystowtraveler, wrote review 02/09/2020

An actual hot option for breakfast!

Nice place indeed and looks like they made a few improvements with the decor here. I have stayed here in the past and this was the nicest room! Great new lighting for the sink area and comfy chairs ad... more

Owner Response
Travis Blair, Sales at Best Western West Towne Suites, responded to this review
Dear Boyst, Thank you for taking the time to write this detailed review. We pride ourselves and maximizing every aspect of service to provide the best hospitality experience possible! We love hearing it meant as much to you as your review means to us. All the best,
Rating

811tobyj, wrote review 29/08/2020

Hard to breath

When I came to the room it was open with the lock holding the door open. I found it a little difficult to breath but thought it was just the air conditioning. As I stayed in the room longer it was sti... more

Owner Response
Travis Blair, Sales at Best Western West Towne Suites, responded to this review
Hi Toby, After investigating your claims and considering all of the facts from your stay, it's my understanding there may be more to the story. We stand behind our hospitality and product. If ever there were a situation as you have described we would absolutely address it with the utmost urgency and consideration. All said, I feel confident that our reviews and record of cleanliness speaks to what anyone can expect when staying at the Best Western West Towne Suites. Please notify us if you would like to discuss your concerns further. Regards,
Rating

Flyer450217, wrote review 27/07/2020

clean and safe

Rooms and hotel were clean and hot made to order breakfast was delicious. Room was very comfortable, there is noise from walking in hallways - although we've had that other places as well. We apprec... more

Owner Response
Travis Blair, Sales at Best Western West Towne Suites, responded to this review
Dear Flyer, Thank you for the insightful & sincere review. Cleaning and sanitizing all touch points in our guestrooms and public areas is the number one priority at the Best Western West Towne suites. This is because we understand the trust you are putting in us by choosing to stay at our hotel during this pandemic. We absolutely take your health and safety very seriously when considering how best to provide hospitality during your stay. We will share your review with the staff in each department. Warmest regards, Travis Blair, Sales Manager
Rating

257leighv, wrote review 07/07/2020

We won't be back

This is the third time I have stayed at Best Western West Towne Suites. There have been small problems on each trip, and I overlooked them due to the great location and price. However, this trip was t... more

Owner Response
Travis Blair, Sales at Best Western West Towne Suites, responded to this review
Dear 257, I am so sorry to hear about these experiences you’ve had. Our goal is to take feedback, good and bad, from our guests as an opportunity to learn from and get better. We appreciate what you’ve provided and are sorry to hear we get the chance to change them for the better with your family. We wish you the very best and are grateful for your patronage and honesty. Sincerely,