Best Western West Towne Suites

READ THIS BEFORE YOU BOOK: I booked this hotel just last week in Madison. I was there for two days and needed a last minute reservation. I went to check in and the front desk supervisor his name is Daniel advised me that my room is still not ready. However he said there was a suite available but at an up charge. I did not want to pay extra and thought I would wait for me room. As I was entering the hotel I noticed a sign for an offer that gets you $20 gift card if it is your first time staying with them and it was for me so I asked him about it and he said that it expired yesterday (the day before I got there). At the moment I knew something was fishy. So I got in my car and called Expedia to cancel my reservation because the front desk supervisor gave me attitude and was talking to me in a very condescending way. Expedia called the hotel to cancel and the supervisor told the expedia rep that my room was ready but I did not want to check in. I was very upset when the front desk supervisor tried to make it as if it was problem. he told expedia that the reservation is nonrefundable and they cant refund for the reservation and it is up to me to stay or leave. I called corporate office and spoke with customer service and they confirmed that the $20 offer was expired since September 3rd, at least 8 days after I was trying to check in so the front desk supervisor was just lazy and they never took it down and lied about it being expired just the day before i got there. The corporate office sent an official complaint to the general manager and I still havent heard back. I called the front desk again and spoke with Daniel and asked him to provide me with an email for their management or to speak with one of their managers, his response was management is out of office until the end of the week. Mind you that I called afternoon on a tuesday. I then asked him for their email and he said you can come and pick up a business card. I said can you just give it to me over the phone since I am not near the hotel and he said no he can't. The way that I Was treated by this supervisor is absolutely utterly disgusting. I have never experienced such unprofessionalism with all the hotels that I have stayed worldwide. I yet have to hear back from management in regards to this issue. Before you book at this hotel, do yourself a favor and save yourself the insult from the acting manager and do not book there. less

Clean hotel with brand new beds. Hot Breakfast Made To Order, along with all the usual cold food items. No pool but the place is well maintained and very clean. I will stay here again when in this area. less

Here for UGM Epic. 15 minutes away by car from Epic. This hotel is firmly average. The bathroom was clean, the bed was comfortable. Towels were ample. There is a little fridge and microwave. There is one chair to sit in. One desk. No USB charging outlets so bring your own. Whirlpool was very nice. TV was okay. I wouldn't call it a suite, just a larger room. You need a ticket to get hot breakfast. Hotel staff was fine. Room AC was comfortable, not too loud. less

I was very surprised at how clean and modern the room was. I was only there for one night but it was a great experience and was treated very well. I would recommend this location to anyone especially if traveling to watch Wisconsin football games. less

This hotel consists of normal rooms and mini suites. We had a nice suite on the corner over look a wonderful green space. The rooms are very large as is the. Bathroom . We had a sofa, tv, fridge, microwave etc. The bed was great. The feature which stands out for this hotel is the breakfast., wow! A full,hot cooked to,order breakfast plus all the normal continental selections. It was wonderful. Great price for,our stay less