Best Western West Towne Suites

Rooms and hotel were clean and hot made to order breakfast was delicious. Room was very comfortable, there is noise from walking in hallways - although we've had that other places as well. We appreciated masks worn any time out of the room for safety as well less

This is the third time I have stayed at Best Western West Towne Suites. There have been small problems on each trip, and I overlooked them due to the great location and price. However, this trip was the last straw and I won't be returning. I call each time to confirm and to let them know we are traveling with two dogs. I asked for the same room as our last trip, which was convenient with the dogs. The male I spoke with advised they don't keep record of what room we stayed in. So I described the location of the room. We were given a room at the complete opposite end and on the bottom floor (I asked for second floor.) I was also told when I inquired about having a kitchenette, "They all have them." The first two times we were given a kitchenette, but this time we were not. We had the smallest refrigerator I have ever seen and a small microwave. Fine. Then we found a sock right in the middle of the flour and a Wendy's fry container sitting on the nightstand. There are no vending machines, but there are some drinks by the front desk. Diet pepsi, gatorade, water and beer. One night my son had an upset stomach and some sprite or ginger ale would have been nice. There was no table in the room. So if we had dinner one person could sit at the little desk, but we couldn't sit together. Lastly, we found a tick in the room on our last day. Not necessarily the motel's fault, but seemed a symbol for the whole experience. I will look elsewhere. less

My boyfriend and I have been staying here for over 3 months while looking for a permanent place to live. All of the staff have been great to work with. I have primarily talked with Troy and John and they have provided exceptional customer service and have been very accommodating - from providing an extra refrigerator due to Safer at Home recommendations to last minute stay extensions. Housekeeping has cheerfully gotten us anything we've needed as well. The room itself is very roomy, with a super comfortable bed and a shower head with many settings, both things I greatly appreciate. Definitely the #1 place I will recommend to anyone looking for a hotel in Madison. less

This hotel amazed us from the day and night staff whom were extremely friendly, fun and knowledgeable! The room very spacious, clean and updated! Most pleasant surprise and bonus was the breakfast with made to order omelets! Yum! Highly recommend! less

Good location, close to shopping, restaurants, Beltline and family. Nice rooms and good amenities. I arrived right after a snowstorm and the parking lot could have been cleaned better, but it was close to 4 degrees. Otherwise, good place. less