We won't be back
This is the third time I have stayed at Best Western West Towne Suites. There have been small problems on each trip, and I overlooked them due to the great location and price. However, this trip was t... more
This is the third time I have stayed at Best Western West Towne Suites. There have been small problems on each trip, and I overlooked them due to the great location and price. However, this trip was the last straw and I won't be returning. I call each time to confirm and to let them know we are traveling with two dogs. I asked for the same room as our last trip, which was convenient with the dogs. The male I spoke with advised they don't keep record of what room we stayed in. So I described the location of the room. We were given a room at the complete opposite end and on the bottom floor (I asked for second floor.) I was also told when I inquired about having a kitchenette, "They all have them." The first two times we were given a kitchenette, but this time we were not. We had the smallest refrigerator I have ever seen and a small microwave. Fine. Then we found a sock right in the middle of the flour and a Wendy's fry container sitting on the nightstand. There are no vending machines, but there are some drinks by the front desk. Diet pepsi, gatorade, water and beer. One night my son had an upset stomach and some sprite or ginger ale would have been nice. There was no table in the room. So if we had dinner one person could sit at the little desk, but we couldn't sit together. Lastly, we found a tick in the room on our last day. Not necessarily the motel's fault, but seemed a symbol for the whole experience. I will look elsewhere. less
Travis Blair, Sales at Best Western West Towne Suites, responded to this review
I am so sorry to hear about these experiences you’ve had. Our goal is to take feedback, good and bad, from our guests as an opportunity to learn from and get better.
We appreciate what you’ve provided and are sorry to hear we get the chance to change them for the better with your family. We wish you the very best and are grateful for your patronage and honesty.