Best Western Wessex Royale Hotel Dorchester

Looking at the previous review it was almost like reading the review I hadn't yet written but my comments are very similar. The hotel is set in the heart of Dorchester and is clearly an old building but that did not reflect inside. One thing that did show up straight away was the car parking. There is a very small car park and not suitable for as many cars as they try and get in. You also get blocked in. Can't the hotel strike a deal with the offices across the road to use their spaces in the evening and weekends? Inside the decor is good and well furnished. Covid-19 has been well thought out with an excellent one way system. Reception was very efficient and informative. My room was facing the main road and was noisy in the morning and evening. Rush hour and then boy racers later on. I would recommend asking for a room not facing the road. It was well appointed but during my three night stay nothing was changed. The coffee was not topped upand no towels changed. Perhaps this is Covid precautions? Apart from that gripe the room was spacious and comfortable. In the morning breakfast was truly superb and the staff were excellent. In fact let's stress this point. All the staff I came across were excellent and a credit to the hotel. Then we had to pay which was very expensive. I seem to remember looking at this hotel just before lockdown when the room was at 20% VAT. Surprisingly it was the same price now that the VAT is 5%. £170 plus VAT is a lot of money when you don't even get a guaranteed car parking space. So I would love to stay in this hotel again for the staff, the breakfast, the room (at the back next time - is there a back?) and the furnishing but couldn't because of the price and the lack of car parking. less

Recently stayed at the Wessex royal whilst visiting family in the Dorchester area. Reception area spotlessly clean, all COVID19 guidelines adhered to. Receptionist friendly and helpful. Room was a twin room, bathroom has been refurbished so really nice and clean, room adequate size. Negative points: -my room was facing Dorchester high street and I found it quite noisy, especially as it was a warm evening and I had to keep my windows open. -bedside cabinet was broken: one of the legs had come off and it was “propped” onto a block of wood to keep it stable. -one of the two beds was really uncomfortable, could feel the springs. An ok hotel in a lovely town, but the price is excessive (£200) for what you get. less

Booked for the three nights , offer for pay for two and get the third free. Not very busy , but dealt with the restrictions of COVID very well. Plenty of sanitiser stations, and one way system around. Good breakfast, no evening meal as restaurant was closed around 18 months ago. Traffic was o e on the problems,even though we had a room at the back the speed of cars was quite fast. Parking is limited, but hotel happy to refund you the cost of parking at the top of town car park. Staff vey happy to help and very cheerful. less

My fiancée and I visited this hotel 3 nights in a row. We were meant to be camping but due to issues with our tent had to find alternative accommodation last minute. Due to the last minute booking of the hotel and our disastrous camping experience, we were quite disheveled and stressed and the hotel staff could not have been more helpful and accommodating. We had become engaged on this trip on the day of our first stay and the hotel provided complimentary breakfast which was absolutely exquisite. A fantastic vegan menu was available which was great for my fiancée who has struggled to find good food she can eat at other establishments. Every need was catered to and the staff went above and beyond to make this trip the best we have had so far. Special mentions to Lisa, Alan, Rachael and Lou for showing outstanding customer service and helping to make this a memorable holiday for all the right reasons.. As a side note, the rooms were also fantastic, well maintained, extremely clean and had a homely feel. Thank you Best Western Wessex hotel! We will definitely be returning to this hotel again and potentially making it an annual trip to celebrate our engagement anniversary. less

We would definitely recommend this hotel. Room was comfortable & clean. Breakfast was excellent lots of choices. Lisa on reception and Lou on bar/restaurant were wonderful - they both couldn’t do enough for you - every hotel needs a Lisa and a Lou 😁 less