Paper Thin Walls
11/02/2019 Jack H,
The hotel was clean, well presented, in a good location and the staff were friendly and helpful. Unfortunately I can only give one star because I didn't sleep for a single minute during the night of m... more
The hotel was clean, well presented, in a good location and the staff were friendly and helpful. Unfortunately I can only give one star because I didn't sleep for a single minute during the night of my stay. The walls of my room (17) were paper thin, and I could hear literally everything that other guests did during the night (it's never great when you can hear other guests snoring/having a bath/using the toilet/making any single movement).
The radiator gurgled every few minutes throughout the night, and I could hear members of staff and other guests speaking loudly outside my room throughout the night (1 a.m, 2 a.m, 3 a.m.....). My room was so open to noise that it honestly felt as though they were in my room with me. The room was also next to an interior hallway door that was regularly used throughout the night, the force of which made my room door shake violently, giving the impression that someone was about to burst in. That's a truly bizarre feeling to have in a hotel.
As someone who travels for work, a lot a good night's sleep (or even a just few hours sleep) is basically the only requirement, and unfortunately one that this hotel couldn't provide. Having paid 70-odd pounds to basically sit in a noisy dark room for a night, I would give this zero stars if possible. Never again. less
Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Jack H
So sorry you didn't have a good night's sleep, your comments have been noted. It's a shame you didn't contact the night porter, he would have helped move you to a room which suited you (can't work out which room you were in, we don't have a room 17 and we don't have central heating only electric). Many apologies again.