Dark and dirty
24/09/2016 ekko2014, Trondheim, Norway
The hotel is in an Edwardian building, and has a good location with great view, but: unless you like it dark, dirty and smelly, avoid it. The hallways, stairs and rooms was really dark and dirty, and ... more
The hotel is in an Edwardian building, and has a good location with great view, but: unless you like it dark, dirty and smelly, avoid it. The hallways, stairs and rooms was really dark and dirty, and in need of a makeover. We had dinner in the bar, and the food was acceptable but not more.It did not live up to the description at all. less
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Thank you for your recent review following your stay at our hotel. I would like to take this opportunity to apologise for not exceeding your expectations. I would also like to assure you that your comments will be investigated and that your feedback is most welcome. We strive to achieve customer satisfaction and clearly on the occasion we did not.
We take all of our guests comments very seriously indeed and I thank you for your review, which will help us to identify any areas of concern so that we may address them as quickly as possible so that we can continue to provide a superior experience for all our guests, and as you can read from previous reviews many guest have indeed enjoyed such an experience.
We would very much like the opportunity to welcome you back to our hotel and should you wish to return for a future stay please contact the hotel directly so that we may assist you in any way possible and assure you of a comfortable and enjoyable return visit.