We stayed there for a weekend to celebrate our 40th wedding anniversary, joined by our two children and their partners. I booked & paid for the non-refundable rooms in advance.
Our 'premium' room in the old building was very nice, although with shower & no bath. The kids' rooms were at the back & probably best described as 'adequate'.
Our daughter & her husband came down from Lincolnshire, enduring a road trip from hell, and arrived very late. The room I had booked & paid for had seemingly disappeared from the system, but the night porter let them into an unprepared room with a broken fittings & cobwebs. After a 7 hour drive, they were too tired to do much more than put up with it.
Cock-ups happen & the important thing is how does a business deal with them; in this case the management accepted their mistake without argument, apologised profusely, refunded the first night & sorted their original room properly for the second. A reasonable response - I'm not greedy.
Breakfasts were excellent, with proper fried bread & everything. We also had dinner there twice. The food was good, not bad value for money & the service excellent. We also enjoyed sitting around the bar area & on the terrace while we chatted. We were very lucky with the weather & made the most of the chance to get outdoors.
Overall I'd say the staff were friendly, helpful and we enjoyed our stay (apart from our daughter's first night), managing to climb Crook peak and also visit the ss Great Britain in Bristol. Crook peak was well worth the effort, despite there being a lot of haze. On a clear day it would be a 'must-do' activity. less