Beautiful setting, could be great
04/03/2019 JohnnieHaHa, Stroud, United Kingdom
Stayed for one night recently with my wife on my birthday weekend. Room was good size overlooking a small courtyard to the rear of the hotel. Bed was OK, bathroom was nice with everything you may need... more
Stayed for one night recently with my wife on my birthday weekend. Room was good size overlooking a small courtyard to the rear of the hotel. Bed was OK, bathroom was nice with everything you may need. No phone in room. The building itself is spectacular with real old school charm and great internal spaces. We discovered a wedding was in progress when we arrived which is fine as most hotels seem to host weddings throughout the year these days, this wasn't an issue as we assumed it would be managed to ensure it didn't spoil other guests stays.
We booked dinner for that evening and to be honest the restaurant which seems to have it's own identity was a bit 1970s looking but that tickled us. However, the service was a little erratic with the mainly teenage staff either too brusque and nervy or cloyingly over attentive. This was amusing but the food we had was lacklustre and and bit bland, not enough to complain about before you suggest it, but just about OK.
That night at about 12 midnight we were awoken by a group of about 15 wedding guests who had migrated from the bar and terrace (you'd think this was big enough for them), to the courtyard who for about 45 minutes, laughed like drains, shouted and squealed and generally made a noise 30 feet below ours and several other guests windows. I let this go for a while thinking somebody would herd them back to the bar but nobody did. I was gearing up to call reception when it all went quiet. I'm no spoilsport, it was somebody's big day but it was getting unbearable. When I mentioned it to the woman on reception she just replied ”did you call the night porter?” I would have thought the night porter had only one big task that night, keep the wedding party to their area so as not to upset sleeping guests.
At about 7:30 the next morning the fire alarm was triggered by a guest with a gripe and the staff took a good 15 minutes to get the thing to stay quiet - me and the wife seemed to be the only 2 who assembled at the fire point! Mind you, we were already up so as to use the fantastic pool and spa facilities which are included in the tariff.
Great pool, steam room, sauna and a well equipped gym if you need it. It was little inconvenient to have to traipse through the gym to get to the sauna and steam room but as this hotel is a spa business as well, this set up must suit their usual clientele so no worries.
All in all, a lovely setting for a relaxing break but with a few small issues that could be easily ironed out with minimum effort. less
LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Thank you for your review. I was very pleased to read that you enjoyed your stay, and I do apologise for any noise disturbance you encountered during the night. We do try to create ‘Quiet Zones’ around the hotel during weddings and events and I hope it wasn’t too much of an inconvenience to you. We do welcome our guests feedback, and thank you for providing some very useful constructive comments, which we will be sure to share with the management team so that we can continue to ensure our guests the best possible experience.
Thank you for choosing the Webbington Hotel and Spa. We do hope we have the opportunity to welcome you back again soon, and don’t forget to visit the hotel website and book direct for the best available rates and offers.