A little disappointed for a Best Western
24/02/2017 Larkins2014, Derby, United Kingdom
I have seen this hotel for many years from the M5 travelling from the Midlands to Devon and Cornwall. It always intrigued me as it looked really nice. I booked this last minute and hadn't realised tha... more
I have seen this hotel for many years from the M5 travelling from the Midlands to Devon and Cornwall. It always intrigued me as it looked really nice. I booked this last minute and hadn't realised that it was a Best Western. I always try and use Best Western as you can expect a certain standard. I have to say this is the first time I felt it was a little lacking in terms of their normal standard and Best Western should reappraise their list of hotels or get them up to their normal standards. The reception was tired although the male receptionist was very good. To get to our room we had to go through some of the hotel to an outside area (Courtyard) then back inside to our room. It was the same for breakfast. Not a problem on nice days but could be on wet days. Areas of none repair were evident in the stairways which doesn't fill you with confidence. The room was ok. For the money it was adequate. Our one night stay was filled with an unnecessary fire alarm at 2am. My concern was the lack of organisation by the hotel. We decanted from our room and followed the fire signs. It took us round the outside of the hotel to the front of the hotel. No member of staff could be found only several guests. We waited for half an hour or so. We could still see people inside the hotel in their rooms. One came out to tell us that the alarm was a false alarm and we could return to our rooms. It took us some time to get back to sleep. I enquired in the morning and it seems a guest had set the alarm off (probably smoking) but could not find the evidence. My concern was that the hotel seemed ill prepared for a real emergency. I expressed my concern to the receptionist. This incident however should not put you off staying here as at least the fire alarm worked. less
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Thank you for taking the time to write a review following your stay at The Webbington Hotel and Spa. Your feedback is truly valued and I can assure you that your comments will be passed on.
I was pleased to read that the appearance of our hotel intrigued you and that you thought the hotel looked nice. Although, I was disappointed and surprised to read that you felt our hotel did not meet your expectations, I shall pass this information on.
Our staff at the hotel strive to provide a warm welcome to our guests. So, it was wonderful to read that you thought our receptionist was very good, your kind words will be passed onto the reception team.
I was pleased that you found your room a good standard and good value for money. Although, I would like to offer my sincerest apologises for the inconveniences caused by the fire alarm. I can assure you that our hotel staff take incidences concerning the safety of our guests very seriously and the issue has been investigated.
Thank you again for the review, I do hope we have the pleasure of welcoming you back to our hotel in the future.
Guest Relations Representative