Very good but can easily be 5*
23/08/2019 John G, Southampton, United Kingdom
Pool was nice, the right temperature. Food in the restaurant was tasty and service was good. Room we stayed in (room 9) was roomy, clean and very large bed (two single beds together making... more
Pool was nice, the right temperature. Food in the restaurant was tasty and service was good. Room we stayed in (room 9) was roomy, clean and very large bed (two single beds together making a larger than king size bed). Large shower head and walk-in shower. Bed was medium firm and so were pillows, we slept well. Plenty of parking. Breakfast was good quality. Price for stay and value of price paid very good. Reception staff friendly and approachable. TV in room could input HDMI so we could bring our DVD player and watch a film (I checked first it was ok).
Bedroom - some of the lights didn't work. Mattress has no mattress protector. Sheets covering mattress were not large enough to go to top of bed and exposed under the pillows. Sheets had some blue marks probably from biro marks. Windows opened but were vulnerable to a burglar as they were either open or closed without ability to lock them half way, windows are large enough for someone to get onto roof or over gate from nearby room and get into room 9. Also there were masonary parts in the wardrobe hidden under the spare pillow - why?
Dinner - enquired at time of booking what "dinner included" meant as sometimes you get an allocation, sometimes you choose from the menu what you want. I was told 3 course from the A La Carte menu and was emailed the menu in advance. When were at the table the waitress said the chef said only £19.95 per person was allowance. For one thing it is not up to the cook, the chef, to state what a customer has paid for (that is for Reception to do), secondly that wasn't what we were told. I argued the point and got 3 course for us, but only offered 1/2 of the menu options for this.
Place was presented quite well however parts of the hotel are tired, for example the carpets, although just a point in passing to make.
We will stay again, this is our second time there over the years. It is a good hotel, with a few improvements it could be a great hotel, hence comments. less