I think they had a bad day
30/08/2015 David B, Lyndhurst, United Kingdom
A return visit to a hotel that we have enjoyed before - but rather disappointed. Room was adequate for single night. Breakfast was chaotic - overrun by two large wedding groups. On the positive, the b... more
A return visit to a hotel that we have enjoyed before - but rather disappointed. Room was adequate for single night. Breakfast was chaotic - overrun by two large wedding groups. On the positive, the bed was very comfortable and the food (when it arrived) was very good. less
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear David B
Thank you for taking the time to post a review after your recent stay with us . I was very sorry to read that you were disssapointed with your return stay and I would like to sincerly apologise for anything less than the high level of customer experience we pride ourselves on and I will be sure to share your comments with the managment team.
I was however pleased that you enjoyed your meal and that the bed was comfortable.
Your feedback is very important to us and I can assure you that should you return for a future stay you will recieve the service and standards that we strive to achieve to ensure all our guests have an enjoyable stay. Please contact the hotel directly or via the web site so that we can assist you with any future reservations
Guest Relations Manager