DISABLED VISITOR NO ACCESS FOR WHEELCHAIR ONCE INSIDE HOTEL
30/04/2017 helenharris1962, Bristol, United Kingdom
I attended a wedding celebration .As a wheelchair user this hotel is not suitable at all, there are large amount of steps up to the front check in, we was told there was disabled access at rear of hot... more
I attended a wedding celebration .As a wheelchair user this hotel is not suitable at all, there are large amount of steps up to the front check in, we was told there was disabled access at rear of hotel, but there was no parking by access.having disabled access at rear of hotel is pointless when every part of the inside of the hotel has steps, steps up to the bar , very high steps up to court yard , steps at the door of court yard, steps in to restrant, stairs to the check in desk. As you can see from this review stairs everywhere.
No lifts , I was not able to take part in any wedding photos out in court yard due to not being able to access it. And then if I could get in to the court yard I would not have been able to move out there because it was full of clippings . The rooms have no wheelchair access There was no disabled toilet. The wheelchair would not fit through the toilet door, there was no ramps provided.i understand the hotel is very old and has stunning views but no effort what so ever has been taken to accommodate a wheelchair user, improvements have been made to the hotel so why when these improvements took place was the wheelchair guest not accomandated for.
The only positive thing was the bride & groom & bridesmaids were stunning. And compliments to the chief the food was outstanding.
As for a disabled guest AVOID this hotel. less
LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Thank you for taking the time to write a review follow your stay and wedding attendance at the Webbington Hotel and Spa. Your feedback is appreciated and will been passed on to the management team.
Our hotel does have an entrance which is suitable for disabled access. However, due to the original Edwardian period property, unfortunately our hotel does not offer a lift. I would like to apologise for the inconveniences this may have caused you.
There are a few steps into the bar and restaurant areas, however ramps and assistance into these parts of the hotel are offered by our staff.
We do have a room with disabled access in our hotel, which has an en-suite wet room. I would like to apologise if this was not allocated to you during your stay.
I do hope you enjoyed your time at the wedding and was pleased that you thought the food in our restaurant was outstanding, I will pass your compliments onto the chefs.
Thank you again for the feedback, it will be discussed with the hotel team to identify and address and any areas that may require our attention.
Guest Relations Representative