20/02/2017 201dawnh, Brimington, United Kingdom
We have stopped here 3 times, has we like the location of the hotel.Breakfast was good only problem staff removing plates has you are still eating off putting.We used the swimming pool which was cold ... more
We have stopped here 3 times, has we like the location of the hotel.Breakfast was good only problem staff removing plates has you are still eating off putting.We used the swimming pool which was cold everyday we used it.Stopped in the coach house we found it to far away will ask to stop in the house next time I book, has we will be going back.Staff are friendly and helpful less
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Thank you for taking the time to write a review following your stay at The Webbington Hotel and Spa. I was pleased to read that you enjoyed your stay and that you will return in the future.
We are lucky to be situated in the heart of the Somerset countryside, with good access to the M5 and local attractions, so I was pleased to read that you like the location of our hotel.
I was glad that you enjoyed your breakfast at our hotel, although I am sorry if the efficient service was off-putting, I will be sure to pass this on.
The temperature of our swimming pool is monitored throughout the day, so I was surprised that you thought it was cold. I am sorry for any inconveniences this may have caused and shall pass your comments onto the leisure staff.
It is always wonderful to hear that our staff were friendly and helpful. The staff at our hotel strive to provide a warm welcome to our guests and take pride in their courteous and friendly customer service, so they will be delighted to hear your kind words.
Thank you again for the review, your feedback is greatly appreciated. We look forward to welcoming you back to our hotel in the future.
Guest Relations Representative