Much better than the sum of its parts
01/11/2015 Martin G, Kendal
The Webbington Hotel was the 3-night base for our choir tour of some 50 people. My wife and I travelled independently by car but the majority came on a coach, arriving late because of senseless on-roa... more
The Webbington Hotel was the 3-night base for our choir tour of some 50 people. My wife and I travelled independently by car but the majority came on a coach, arriving late because of senseless on-road parking in one of the nearby villages: with narrow lanes all around access for a wide vehicle is not necessarily straightforward, and it was necessary to go from house to house to find the owners of the vehicles that needed moving. The hotel is rather rambling and access to most of the rooms seems to involve different levels and flights of stairs (though there appears to be reasonable disabled access). On our arrival the staff had offered assistance with our bags; when all our colleagues arrived, staff were placed at stairways to move their bags for them - a very simple but efficiently carried out operation. Dinner had been pre-arranged for 19:15 but the late arrival meant that this was impracticable. The hotel delayed the meal by 30 minutes, and still managed to serve us food well prepared and not overcooked. These two examples sum up the hotel for me. On first appearance it looks a little tired (though I was told that it is being renovated), but its greatest asset i probably the staff, who were without fail helpful, friendly and efficient. Requests were met promptly. The one evening meal we had there was good; there was a good choice at breakfast and various items were cooked fresh on request (such as fried eggs). The hotel has swimming pool and spa but we did not have time to experience what was on offer. All told a better stay than might be expected, and well recommended. less
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Martin G
Thank you for taking some time to write a review of our hotel following your stay along with the choir.
I was delighted to read that you enjoyed your stay and that our dedicated team at the hotel could help enhance the overall experience. I will be sure to share your review with them.
Thank you for choosing the Webbington and we do hope that should your Choir return to the area you will allow us the opportunity of welcoming you again.
Guest Relations Manager