Best Western - somewhat mediocre
09/08/2017 catoneill, Algarve, Portugal
A mix up over a requested early check in meant that I arrived at the church at the same time as the bride! Problem resolved but only after calling for the Manager. I was offered a late check out at n... more
A mix up over a requested early check in meant that I arrived at the church at the same time as the bride! Problem resolved but only after calling for the Manager. I was offered a late check out at no extra cost instead! I was there as part of a family booked block reservation for a wedding 10 minutes down the road. This hotel is like a rabbit warren, stairs, stairs and more stairs. I noticed that there was a disabled entrance! There are some nice rooms with spectacular views! Mine was "recently upgraded" but still had a rather tired feel to it!
There is a spa but I cannot comment as although I had my swimming costume with me I Was somewhat put off by the chlorine smell! less
LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Thank you for the review following your stay at the Webbington Hotel and Spa.
Our management team are always at hand, and I was pleased to read that they resolved the confusion with your check-in time, however I would like to apologise for any inconveniences.
The Webbington Hotel is an original Edwardian manor house, and due to the period property we are unable to install lifts, however our hotel staff are always available to offer their porterage services and assistance.
Located in the heart of the Somerset countryside, our hotel offers spectacular views across the Somerset valleys, as do some of our guestrooms. Many of our guestrooms have been recently refurbished, which have been well received by our guests. Our guests and Leisure Club Members are often very complimentary towards our swimming pool, so I was surprised to read your comments and I can assure you that the chlorine levels and temperature of our pool are checked daily.
Thank you for choosing the Webbington Hotel and Spa, your feedback is greatly appreciated and I do hope we have the opportunity to welcome you back in the future.
Guest Relations Representative