Old fashioned hotel
16/07/2018 Colin T, Spalding, United Kingdom
Poorly situated hotel with no lift, ramp and when I stayed, really hot room in the eaves that I kept on banging my head against. Problems in the kitchen meant limited menu, no flexibility to eat in th... more
Poorly situated hotel with no lift, ramp and when I stayed, really hot room in the eaves that I kept on banging my head against. Problems in the kitchen meant limited menu, no flexibility to eat in the bar and too far out to eat elsewhere. Poor spa facilities as pool is completely separate from steam room and sauna and you have to walk through the gym to enjoy both pool and sauna less
LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Colin T,
I would like to thank you for your review following your stay at the Webbington Hotel and Spa. I was disappointed to read that your break with us did not live up to your expectations.
Our Edwardian manor hotel is located in a strategic point, near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. As stated in our website, our building does not have a lift due to its original architecture. However, we take pride in our friendly, commended staff and should our visitors require any assistant or have any enquiries, our team is more than happy to go the extra mile to provide solutions quickly and efficiently.
It is our priority to ensure high quality services and facilities, including our highly recommended dining and bar amenities and the free use of the spa for all our guests. As also stated in our website, our steam room and sauna are not situated by the pool and a short walk through the gym is required to access them.
I would like to apologise for any inconvenience you encountered because of these aforementioned issues and I would like to assure you that I will pass these comments along to our staff. Your feedback helps us to progress as it help us to note which areas we need to improve in order to keep offering a pleasant experience at the Webbington Hotel and Spa.
Once again, thanks for choosing us. Should you visit the area again, we would like to welcome you back. Please don’t forget to book direct for the best rates.