3 night break
07/01/2018 Keith W, Addlestone, United Kingdom
Greeted by friendly reception staff. We had room 241 nice roomy bedroom, bathroom clean and shower over bath that worked well. Bed was nice and comfortable and real oak lovely furniture in room. Flat ... more
Greeted by friendly reception staff. We had room 241 nice roomy bedroom, bathroom clean and shower over bath that worked well. Bed was nice and comfortable and real oak lovely furniture in room. Flat screen TV, kettle with tea and coffee provided. Now for the not so good points, try booking a room on the ground if you have difficulty moving around. There is no lift and lots of stairs to negotiate. The nearest big town is approximately 12 miles away. Ideally suited for walking holidays. Breakfast, I was looking forward to smoked haddock as this was provided on a previous visit. I like to eat a healthy diet and owing to my age must stay clear off all fried food. Breakfast was in the main dinning area but disappointed that smoked haddock or porridge was off menu that also included hard boiled eggs. They did provide a good selection of cereals and tinned fruit. Being retired travel a lot and stay in many hotels, must admit this is the first hotel that we have stayed in that does not provide any of the above for breakfast. The evening meal is very bland and produced pre prepared in bulk. You have a choice of three options served with boiled potatoes and vegetables. We had boiled potatoes sliced in a runny type sauce? I would add that if you enjoyed school dinners back in the 60,s you will love this Hotel for food. We decided we could not face the Sunday dinner and ended up spending an enjoyable roast meal at the local Inn together with 2 pints of real ale. Sheer bliss. less
LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Keith W,
Thank you for taking the time to write a review following your 3-night stay at the Webbington Hotel & Spa.
Our reception team strive to provide a warm welcome, so it was wonderful to read that you thought our reception staff were very friendly upon your arrival. I was also delighted to read that you were very comfortable in your spacious guestroom and that you thought it was cleaned to a good standard. Our rooms are designed with modern comforts and facilities, so I was glad that you thought the facilities in your room were good and that you admired the oak furnishings.
Due to the Edwardian period property, we do not have any lifts. However, porterage services and assistance are readily available from our staff. We encourage our guest to advise us of any special requirements, to ensure they are comfortable during their stay and so we can allocate rooms which best suit our guests needs.
I was surprised to read your comments regarding breakfast and am sorry for this, although I was pleased you thought our selection of fruit and cereals were good. I would like to assure you that the food served at our hotel is freshly prepared and cooked by our team of chefs, however I am sorry if it was not to your personal taste.
Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don’t forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly.