Best Western War Bonnet Inn

At the beginning of September, myself, my husband, my son and his girlfriend were caravanning from Northern California to the Northwoods in Minnesota for a family visit. The first night on the road we each stayed with friends in the Boise area. We discussed staying in Billings MT the second night but I wanted to get closer and reserved rooms in Miles City for amlate check in. My son arrived first. His room smelled of cigarettes and he was pretty sure there were fleas. I arrived about 20 minutes later and complained about the property advertising the rooms we reserved for $30 less on the internet for the same night. The manager offered a modest 10% discoun and stated they were the last two rooms. After waking in the morning to cold water showers and the girlfriends leg being flea bitten, oh not to forget the earth shaking wall pipe noise abruptly awaking us at 6am, I complained to the morning manager who was sincerely mortified. She apologized profusely, said they had not been full the previous night and was not sure why we were told that. She asked for our email addresses and if it were ok not to closeout the room charges because she was only' authorized to offer 10% discounts. She wanted to talk with the property manager to see if something more could be done. The property manager called me to hear what had happened, made excuses for the hot water, and said he'd make adjustments to our rates. My son actually was subsequently charged MORE than the rate quoted! I have yet to hear back from the property manager for an explanation. Horrible customer service! less

Really didn't need hot cookies after riding all day but went for it anyway. Fast check in . Thank you Larry . Spacious room, clean and a shower head that you don't have to duck under . Nice stay after a very long day . less

It's hard to find an affordable room for a family of 5 that offers a great value but this one fits the bill! We stayed in the suite which was huge, had 2 queen beds in a bedroom and a pull out couch in the 'living room'. It was so spacious, had a mini fridge, microwave, small table and actual sitting chairs. At 4pm the hotel offers complimentary cookies and soup, and in the morning provides a full breakfast with many good choices. It was the best value/experience with amenities that I've found for our family. There is even a swimming pool, hot tub, and exercise room all in this convenient motel just off the main highway. It was quiet, comfortable, and clean, and the other travelers were even very friendly! The staff was great. I highly recommend!! less

We have stayed here several times over the years. Rooms are clean and comfortable. Typical BW. Facility lay out is quite old with all rooms entering from the outside, but well maintained. Only real downer is the parking situation which is EXTREMELY tight when they are fully booked. Found a great new restaurant just up the street. We would stay here again. less

The staff is friendly and accommodating. I have stayed here before because a lot of times we travel with the grandkids and I like to have a pool when I do travel with them so they can move around after a long day in the car. The room probably all the rooms need updating. Paint the doorways, do touchups where necessary. I asked for an extra comforter and blanket for grandkids all they could do was give me one blanket. We left early so I don't know what the complimentary breakfast was like. I don't think I will book with this motel again. less