Nice Staff, Not So Great Hotel
20/09/2016 MKBSt.Paul, Saint Paul, Minnesota
Our family of six stayed here two nights in July 2016. It was our only option for our large family in Miles City except for booking two rooms at another hotel. On the plus size, it was great for us to... more
Our family of six stayed here two nights in July 2016. It was our only option for our large family in Miles City except for booking two rooms at another hotel. On the plus size, it was great for us to find a place where we could all fit in one room. The room was also large enough with a separate living room area. The staff we encountered were all very nice and friendly. On the down side, the place is run down and needs updating. We had towels for only four despite booking for six, even the second day when I asked for them on our way out in the morning. I finally had to go to the front desk, when asking for towels in the pool area, and ask for them in our room. Maybe guests walk off with toilet paper because there was a half roll with one roll extra on our first day. The second day the extra roll wasn't replaced and, yup, we ran out in the middle of the night. You had to hold the the toilet handle to get it to flush just liquid and a little paper. It plugged once or twice while we were there and my husband had to get a plunger from the front desk to plunge it! The AC in the bed room didn't work except on fan so we had to have someone look at it. The breakfast was mediocre at best, burnt biscuits one morning. The pool was OK. Quite small with ledges in the water along the entire thing so you couldn't swim unless you were in the middle of the pool although it would probably be helpful for young kids to have the ledge. The small parking lot was full both nights, and when we drove by on our return home, with large BNSF trucks. I suspect a contract with BNSF doesn't motivate them to upgrade the hotel. They desperately need to re-stripe the parking lot to make spaces big enough for those large trucks & have some sort of additional parking. The parking lot was a nightmare. less
Jessica D, General Manager at BEST WESTERN War Bonnet Inn, responded to this review
Thank you for your candid response - and I am very sorry your stay wasn't as positive as you expected! We are in the middle of some wonderful property improvements, and I sincerely believe you would approve. I hope that you will consider us again on your next trip through town.