Nice hotel but issues with the food.
An impressive old building by the banks of the Severn Estuary complete with creaking, sloping floors and an impressive old lift (elevator) from a bygone era that I never knew still existed in the UK.
On the night of our stay there was a large party going on and the hotel kindly sent us an e-mail in advance informing us of this and presumably giving us the option to cancel if we so wished. As it was, we were allocated a standard room well away from the majority of the noise and it was not a problem. One of the waiting staff even invited us to join in with the party later on if we so wished.
Here are our opinions on what we regard as the important matters from any hotel.....
Location: Very good. If you are new to the area then this is a good base to see many interesting things of interest nearby. The views of the Severn Estuary are nice with the lights from Wales on the other side. It was almost magical sitting there at breakfast looking out at the mist on the water and the small boats passing by. My wife said it was like being on an old cruise ship without the rocking motion. Clevedon Pier is a short walk along the banks in one direction and Portishead further away in the other direction. Clevedon town looked to be a 10-15 minute walk away and Bristol Airport being a 25 minute drive if you are considering this hotel as a stopover.
Breakfast:- The usual fair that the UK likes to serve but surprisingly good all the same. We both enjoyed it and the views certainly helped. Cereals, breads, eggs, bacon, some fresh fruit etc. The coffee came in a pot and slipped down very nicely indeed.
Air-Conditioning:- I forgot to look but I never noticed any.
Quiet room:- No complaints here. Our particular room was a standard room up in the roof area overlooking the road at the front. Being winter, we had the windows shut and we heard no noises to disturb us through the night. The walls were thin and earlier we could hear other people but we were lucky in that they were all considerate and kept noise to a minimum.
Comfortable bed/pillows:- Not bad I suppose. We have slept in a LOT worse. Our biggest gripe was that the bed was only a double 4ft 6ins bed which had me feeling where the edge of the bed was on many occasions to ensure that I did not fall out. We cannot recall when we last slept in such a small bed and it is something that ought to be addressed by the hotel.
Tea/Coffee making facilities:- Yes. The usual sachets and milk provided. Only one small bottled water though which seemed odd considering there were two of us.
Fridge:- Not in our room and not that common in the UK for some reason.
Wi-Fi:- Free Wi-Fi but it was a bit slow in our room and we sometimes lost it. Frustrating.
Temperature in the room:- It was oven like when we first arrived so I turned off the radiator and opened the window. When we retired for bed the room was very cold so I closed the window again and turned the radiator back onto medium but it never warmed up again until the morning. No matter, as under the duvet it was lovely and warm and neither of us appreciate warm rooms when sleeping.
Shower:- Small shower cubicle in our room. Piping hot water. The shower head dispensed a fine spray of water which would keep water waste to a minimum. Some people may prefer a more invigorating shower but it didn't bother us. The waste from both the shower and the hand basis was very slow to drain away.
Hair Dryer:- Yes
Plastic shower cap: - Yes.
We chose to eat in the hotel in their main restaurant. Sadly on this occasion, it was not great and rather spoilt the overall experience. We both ordered a glass of the house wine and despite having different choices, we both disliked what was on offer. Mine just lacked any taste at all and we were not inclined to risk ordering any more. The food was lacking in many areas. As we were eating, it struck me that this was the same standard of meal that I often cook at home myself where I make mistakes in the flavouring and seasoning and am left underwhelmed and promising to do better next time. It may have just been an off day but when you pay hotel prices for food, you should expect better than this. To add to this, I overheard the couple behind us complaining about their meals to the waitress.
In summary, the hotel is a bit tired looking in places but that helped give it some Victorian period character and charm. I feel sure we will go back here again as we had no real problem with the hotel itself and the Clevedon area looks well worth exploring. The views even in winter weather were still impressive and we would love to see more in slightly better weather conditions. There is no denying that the disappointing evening meal spoilt our trip away (a lot) and next time we will walk into Clevedon and try dining there instead. Because of the meal we were left feeling a bit cheated and so it can only be 3 stars from us on this occasion. Hopefully next time our impression will be a lot better. less