One night stay
07/07/2019 313VictoriaR, London, United Kingdom
We stayed in room 503 on a Friday night. Reception was very friendly, and the hotel is in a fantastic location. We had a sea view, the view was fantastic even though the window was a little small. ... more
We stayed in room 503 on a Friday night. Reception was very friendly, and the hotel is in a fantastic location. We had a sea view, the view was fantastic even though the window was a little small. It was such a clear day, you could see all the way to Cardiff. The room itself was a little disappointing. I don't think our room had been stayed in for a while, and on arrival it was like an oven, as was the whole top floor. There was a large stain on the carpet, and everything looked quite old and tired. The bathroom needs a refurb, very tired and stained fittings and there was an unpleasant smell which I think was the plumbing. Had we stayed for more than 1 night I would have brought this up with reception. Buffet breakfast was good with plenty of choice. less
LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Thank you for your review. Your feedback is most welcome, and I was very pleased to read that the dedicated team were friendly and helpful, I will be sure to pass on your comments. We are indeed very lucky to be situated in such a wonderful location and on a clear day the views can be spectacular. I sincerely apologise for any inconveniences with your allocated guest room and I will be sure to pass on your comments to the head housekeeper who address any issues.
Thank You for choosing the Walton Park Hotel, we do hope we have an opportunity to welcome you back again soon and don’t forget to visit the hotel website for the most up to date offers and rates.
Walton Park Hotel Guest Relations Team