Smelly Room and rude staff
05/02/2018 Rich s,
We stayed at the hotel overnight and booked a superior room, which cost £20 extra. On arrival the too allocated was clearly not a superior room and entering there was a smell of drains which was c... more
We stayed at the hotel overnight and booked a superior room, which cost £20 extra. On arrival the too allocated was clearly not a superior room and entering there was a smell of drains which was clearly know as air freshners had been placed within the room. On leaving the following morning, when handing in the key, the reception staff didn't even acknowledge us and we walked out without even a thank you. To make matters worse a member of staff ran out after us and accused us for not paying for Breakfast, even thought we didn't have breakfast!!!! The hotel is clearly in need of renovating as the interior of the passage ways looks like it hasn't been updates since the 70s. This is a shame as it could be a lovely hotel. Overall the stay was disappointing and the leaving experience let a lot to be desired. less
LatonaLeisureGroup, Guest Relations Manager at Best Western Walton Park Hotel, responded to this review
Dear Rich s,
Thank you for the review.
The comfort of our guests is very important, so I was disappointed to read your comments. We try to encourage our guests to report any issues at the time, in the hope that we can resolve them or offer an alternative guestroom, to ensure you are in a comfortable environment during your stay.
Our reception team are often commended for their courteous and friendly customer service, so I was surprised to read about your check-out experience and am sorry for this. Our hotel is traditionally decorated, in keeping with the Victorian period property and regularly undergoes refurbishments, however I am sorry if the décor was not to your personal taste.
Thank you for choosing the Walton Park Hotel, your feedback will be passed onto the management team.