Nice place but noisy
19/07/2016 ces1965, Lutterworth, United Kingdom
Upgraded to superior room. Room was lovely apart from the noise ! A lunch party was in the restaurant above our room and sounded like a load of elephants. Although that did stop after a couple of hou... more
Upgraded to superior room. Room was lovely apart from the noise ! A lunch party was in the restaurant above our room and sounded like a load of elephants. Although that did stop after a couple of hours we got noise from the restaurant for the stay.
Internet was very slow and intermittent, the bed was too soft and it could have done with blackout curtains - my husband's an invalid so these problems were irritating to us less
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Thank you for taking the time to post a view following your visit to the Walton Park Hotel.
I was however disappointed to read that your stay was spoilt by noise. I would sincerely apologise. Your feedback is very important to us as it helps us to identify areas that our guests feel could be improved to enhance their stay. Your comments will be passed to the management team so that we can address the issues you raised.
We strive to provide a high level of customer service and standards and clearly on this occasion we did not and again I apologise.
Thank you for choosing the Walton Park Hotel and I do hope that we will have the opportunity to welcome you again.
Guest Relations Manager.