Night Stop Over on way to North Devon
19/08/2016 Antony S, Sheffield, United Kingdom
On arrival to reception the hotel looks very nice, but then as we went on to the stairs and corridor to our room you could see it was in need of some loving care and decorating. Our room was ok for o... more
On arrival to reception the hotel looks very nice, but then as we went on to the stairs and corridor to our room you could see it was in need of some loving care and decorating. Our room was ok for one night and one night only, the room was very small but the bed was comfy. On entry to the bathroom you notice immediately the whole room needs a damn good clean and the floor is on a slope and rather off putting. When you get out of the shower all the water on the door runs onto the sloping floor waiting for you to slip on it. Breakfast was a buffet and some can be ok, but not this one the food was disgusting and the coffee was some of the worst I have ever tasted. less
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Dear Antony S
Thank you for your recent review of the Walton Park Hotel. I was very disappointed to read of your dissatisfaction please accept my apologies for not exceeding your expectations during your stay with us.
Your feedback is very important to us and helps us identify any areas that our guests feel require our attention . I would like to assure you that your comments will be discussed with the management team and we will certainly address any areas that fall below our own very high standards.
Thank you for choosing the Walton Park Hotel and we do hope we have the opportunity to welcome you again.
Guest Relations Manager.