29/01/2016 Pam P, Leicester, United Kingdom
Olde world hotel with character, the lift brought back memories too. Sea view superior room booked with high floor for two nights. Bedroom heating not adequate, bathroom no heating as towel rail not ... more
Olde world hotel with character, the lift brought back memories too. Sea view superior room booked with high floor for two nights. Bedroom heating not adequate, bathroom no heating as towel rail not on. On departure we found the switch for the towel rail in the wardrobe!! Heating appears to go on around 6am off by 9am On again later pm and off again by 9pm. Very cold night before departure had to get the one blanket to use. Told the staff how cold we were - they said there should be fan heaters in wardrobes!! Did not eat in. less
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Thank you for taking some time to review our hotel following your recent stay with us. I was delighted to read that you enjoyed our Victorian period property and our wonderful location. Your feedback is very much appreciated and will be shared with the management team at the hotel to ensure that we continue to deliver the standards and services that we pride ourselves on. I was however disappointed to read that you found the heating to be inadequate and I have asked the manager to check the heating in both the bedroom and the bathroom.
Thank you again for choosing the Walton Park Hotel, we do so hope we have the pleasure in welcoming you back soon. Should you require accommodation in the area in the future please do not hesitate to contact the hotel directly or through our website to take advantage of our low rate guarantee and we can assure you of another enjoyable experience.
Guest Relations Manager.