Weekend by the sea
27/02/2017 yppop, London, United Kingdom
This hotel is on a great location right beside the sea with marvellous views from sea facing rooms. We spent two nights here but felt that the hotel needs a little attention particularly in its manage... more
This hotel is on a great location right beside the sea with marvellous views from sea facing rooms. We spent two nights here but felt that the hotel needs a little attention particularly in its management. The staff were generally excellent and very helpful and polite. The bars, dining area and lounge are all fine and it is a lovely building. However, we stayed on the second floor which was definitely quieter with functions both nights two floors below but are room TV only worked intermittently, the room was cold as the radiator didn't seem to work (we were given an electric heater) and there were signs of damp on the ceiling. We ate in the hotel both nights but the food was very average, which is a shame as it is in a great location. I had prawn cocktail the first night as a starter, the prawns were small and a little soft and dressed with a very bland sauce and iceberg lettuce. The puddings didn't look like they were made in the hotel and were again very average. My main was a very dry piece of chicken without any sauce, although there was supposed to chilli, and boiled veg. I would not eat here again unless they improve dramatically. In their defence they did have two functions on each night. less
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Walton Park Hotel, responded to this review
Thank you for taking the time to write a review following your stay at The Walton Park Hotel. Your feedback is greatly appreciated and I will be sure to pass your comments onto relevant staff.
I was delighted that you thought the destination of our hotel is great area and that you enjoyed the magnificent sea views. Our hotel is a traditional Victorian property and is maintained and decorated in keeping with the period property, so it was wonderful to read that you thought The Walton Park is a lovely building with nice public areas, including our recently refurbished Terrace Bar and lounge.
The staff at our hotel strive to provide courteous, friendly and helpful customer service, so they will be pleased to hear your kind words. Although, I was surprised to read your comments regarding the management, I will pass this on.
I was surprised to read your comments regarding the food as our chefs are passionate about serving high standards of food to our guests and are often commended for this. I will be sure to pass your feedback on as it can help us made any improvements where necessary.
Walton Park Hotel is a popular venue for events and weddings. We try to ensure that our non-event attending guests are comfortable during their stay and we try to prevent any disturbances. So, I was pleased your room was quiet. However, I was disappointed to read your comments regarding the ceiling and temperature. Although, I was pleased our staff provided you with extra heating to ensure you were comfortable during your stay.
Thank you again for your review, I do hope you will consider staying with us again in the future.
Guest Relations Representative