Before my review i would point out that at no point did i express my concerns to the staff, i chose to stay in the room, for the view. I found all of the staff extremely friendly and assume had I mentioned any of my concerns, an attempt would have been made to address some other them.
Stayed for 2 nights on business and paid for an upgrade and was allocated room 207, the invoice stated this was a bridal suite. The room was down a floor, from reception, accessed by the most incredible lift....stunning and a real treat if you are like me and love original features. The room itself was of slightly bigger than average size and had the most amazing views of the sea.
The room itself was definitely in need of modernisation. The wall paper is very dated and fixtures and fittings in need of repair. The room appeared clean however, the 4 poster bed, which had ornate carvings on, had so much muck and dust sitting in the grooves, which you can see when you remove the pillows, i did not want to get into the bed. There is quite a smell of air freshener plug ins and the reason for this becomes apparent, when you opened the bathroom door. There is a significant odour in the bathroom which did not dissipate throughout my stay. When the door is shut, you can't smell it. There were ample complimentary toiletries and towels in the bathroom which had very standard fixtures and fittings. Back to the 4 poster bed. There was a lampshade missing from the light inside the bed and I have never slept on such a rickety, tall bed......I am 5 ft 8 in and had to take a running jump to climb on it.
Now to the noise.......I understand that the hotel is being refurbished and that dining room has undergone transformation and it now has a lovely wooden floor. Lovely that is unless you have room 207 which is directly beneath the dining room and all you can hear is chairs scraping along the floor. Not an issue for me in the morning as I was on business, however, had I been on honeymoon/holiday, I would not want to be woken that early.
Being responsible for the development of staff in the hospitality industry for a number of years, professionally, i do feel this hotel has positive points and areas that need developing. I would suggest the manager spends some time in room 207 to assess it's billing as a bridal suite. Also I think you are missing a trick with the view. The addition of comfy armchairs by the windows would enhance the rooms comfort enormously.
Overall, if I had paid to stay here myself, I would have been disappointed. less