Unfriendly staff, gloomy hotel.
13/09/2016 Goolysand, Selby, United Kingdom
We arrived half an hour early for check in after a four hour drive. The receptionist brusquely informed us our room wasn't ready without checking first. Are none of the rooms in this hotel ready with ... more
We arrived half an hour early for check in after a four hour drive. The receptionist brusquely informed us our room wasn't ready without checking first. Are none of the rooms in this hotel ready with only 30 minutes to check in? Even sticking to company policy, the receptionist could have been more helpful and offered alternative advice, I.e the bar, whilst we waited. One of our two rooms had a musty odour which never dispersed. On the morning of check out there was no hot water in the entire hotel, this was probably temporary. The rooms, apart from the odour were clean and the bed comfortable but the pillows hard. However the stair carpet leading to our floor is disgustingly dirty, probably beyond cleaning, shocking for a Best Western hotel. We didn't eat there but the staff at breakfast were functional, doesn't anyone smile at this hotel? One exception was the lady serving in the bar in the evening, she was lovely. Quite a dark, gloomy establishment so I am unable to recommend it. I hope the hotel group have this hotel earmarked for an upgrade soon. It needs it and a customer service course for the employees too! less
LatonaLeisureGroup, Front Office Manager at BEST WESTERN Walton Park Hotel, responded to this review
Thank you for taking the time to post a review following your recent stay at the Walton Park Hotel.
I was disappointed to read of the issues you had on check in and would apologies for any level of customer service that did not meet or exceed your expectations. We receive many compliments on the quality of our customer service and friendliness of our staff and I am sorry if this was not the case in this instance.
Thank you for your feedback it is very important to us as it helps us to identify areas that our guests feel could be improved in order to enhance their stay.
Thank you for choosing the Walton Park Hotel.
Guest Relations Manager