Best Western Walton Park Hotel

As soon as we walked in we were hit by the smell of dirty chip pan oil. we waited at reception as no receptionist was available. After a few minutes she arrived she was hostile and rude. we went to our tiny room where I felt really claustrophobic . The bathroom was freezing ( thankfully we did have heating in our room, the guests on the other side of the corridor did not have any heating, they had to block their windows with toilet paper. I had a cup of coffee when we went to our room which left us short of milk for later on and the morning. I went to reception but no one there. I tried reception again in the morning still no one there. I tried ringing 0 but no answer. I had to share a small cup of coffee with my partner. We then went to breakfast I thought at least I will be able to get a cup of coffee with my breakfast. I asked for coffee. We got our breakfast sat down and still no coffee. I asked someone else if they could get us some coffee. He did not seem pleased when I asked him. He come back plonked it on the table not a smile on his face no milk . Overall a really disappointing stay which I was looking forward to as we were part of the wedding party . i will not be returning or recommening this hotel. less

My daughter and her now husband held their Wedding at this Hotel last Saturday and I can honestly say the staff, especially Kat, Wedding co-ordinator, could not do enough to make sure the day was perfect and exactly what the Bride and Groom wanted. less

The hotel is actually a very attractive building. It is very tired looking and a little rundown. It advertises Hi speed WiFi, but at no time did anybody in my large party have a reliable signal, perhaps a bonus to some but not if you need to keep in touch. Staff very friendly but sparse and overworked.. the food was average at best and not up to the standard of many other Best Western Hotels I have stayed in. All in all, not worth the money. I would not return or recommend. less

We spent 2 nights at this hotel and every single member of staff was friendly and went out of their way to be friendly and to make our stay comfortable. The rooms were comfortable and clean and food was tasty with quick service. I would especially like to mention the waitress in the dining room on the evening of Monday 22nd. My godson, his wife and artistic son joined us for dinner and she went out of her way to accommodate him and organized toast for him when it was not on the menu. It is nearly 20 years since I had reason to be in the area but I wouldn’t hesitate to return to the hotel and can highly recommend it. less

Stay tainted by hostile receptionist who without asking added £10 to our bill on arrival for a breakfast that we didn't want. It was resolved but only after I checked and she wasn't at all friendly. All other staff were lovely and thankfully a different (and friendly) receptionist on check out. The view from the hotel is stunning. less