Ok for overnight
09/07/2018 W3ndy4321, Wandin North, Australia
Nice enough place to stay, pretty standard best western, wouldn’t say it’s a great area to be in for more than an overnight.
We were in the front of 3 buildings.
Most staff very friendly.
We were d... more
Nice enough place to stay, pretty standard best western, wouldn’t say it’s a great area to be in for more than an overnight.
We were in the front of 3 buildings.
Most staff very friendly.
We were directed to one walking distance restaurant (although there are some chains as well). There is a shopping mall across the road by the look of it.
Breakfast was disappointing- it was chaos. Food quality fairly much standard for a free inclusion, was quite busy when we got there but staff didn’t seem to know what to do, at some stages seemed to be just hanging around. Things kept running out - and some took too long to be replaced and some only when we asked. Yoghurt machine not working and no container yoghurt supplied instead. Spot for cream cheese and eggs in fridge but none ever appeared. Bins overflowing. Staff banging pots around and looking annoyed.
As we left breakfast area overhead staff complaining about being overworked and being asked to do things that aren’t their job.
Doesn’t help that breakfast buffet is in a cramped corner.
Later as we were checking out we could hear a loud conversation (behind a closed door) someone saying they do work hard.
Like pretty much every hotel we’ve stayed in, minor plumbing problems (sink wouldn’t drain, shower tap very difficult to switch on).
And why are rooms in all hotels so dark?
No USB power points. less
AHobbs63, General Manager at Best Western Village Inn, responded to this review
My apologies Wendy, this is not the norm for the breakfast or the staff. I know that we had a very unexpected overly busy weekend and ran out of a lot of the variety of foods we normally supply. I was unfortunately out of town or the items would have been gotten at the store. We hope you return to give us a second chance.