Best Western Village Inn

We pulled in late again and were pleasantly surprised to find a room available. Quite pleasant and helpful staff in spite of all the restrictions. One of the quietest places we've stayed lately. Easy and quick checkout. less

This is one of the lesser Best Westerns I've been to. I would like to note that I did not personally stay here. I'm a Best Western Rewards member and had some family over. I arranged for them to stay here using my points. There wasn't any problem with that. I came over with them to check-in. It was pretty easy going for check-in but there was no acknowledgement of Rewards status or any thank you. I have been to a lot of Best Westerns and a lot of them ignore Rewards. I've experienced it so no biggie. The staff member at check-in was friendly but not very welcoming. The room that we received was OK. The room had a weird smell, probably cigarettes and mold, but so did the rest of the areas of the hotel. The bathroom sink had a few strands of hair which was weird. You would think the maids could have run some water in the sink and gotten rid of them easily. There were also streak marks all around the mirror. That made me question how clean the rest of the room really was. The couple who did stay here complained the room reeked and the smell became worse or noticeable as time went on. less

My stay at the Best Western Village Inn in Fresno, California a was very pleasant experience. Check in and check out was very efficient and quick. The room was clean and well presented. I can't wait till the property starts serving hot breakfasts again, as they were always very good and tasty. Something to look forward to to start your day with. less

Staff did not properly wear face covering yet guest are required to. They spoke around the plastic guard so that did not help. No real food service yet the prices still is high, they never adjusted for the food cost cuts or staff cuts. Better off staying elsewhere. less

Upon check in we were assigned to a room that was not cleaned, everything was in a mess. The 2and room that we got have a wash basin that did not drain. Have to call twice for a maintenance person to show up. We were supposed to stay for 2 days but have to cancel the 2nd night coz of the bad experience. less