Extremely bad hotel experience.
21/11/2016 LovestoBandB, Vancouver, Canada
Assuming that sleep should be the top priority of a hotel experience then this hotel failed so miserably. Room was unattractive, cramped with a window into the bathroom that allowed light and sound t... more
Assuming that sleep should be the top priority of a hotel experience then this hotel failed so miserably. Room was unattractive, cramped with a window into the bathroom that allowed light and sound to burst into the room whenever someone went in. Laminate floors in room and marble in hall and big gap at bottom of the door and paper thin walls led to all hall sounds and sounds from other rooms constantly bombarding our sleep. At 4 am we awoke to someone running up and down the loud loud halls, we thought it was a medical emergency but instead it was an employee shoving bills with the worlds loudest scrapping on floor staples, scaring my husband. After that every hotel guest and baby noise kept us up. It was awful. Unattractive and not super clean or well kept room and zero wifi (which was supposed to exist). Also lights around pool and deck kept on all night so blinds had to be fully closed and hot tub did not open as it was supposed to at 9am so no hot tub for us. During the day the hotel was full of wonderful employees cleaning and repairing things, but they aren't miracle workers... View was nice, but partially obscured by pool and deck. This hotel would need so much work for me to ever consider staying there again. less
Hotel M, Guest Relations Manager at BEST WESTERN View of Lake Powell Hotel, responded to this review
Dear LovestoBandB: Thank you for your feedback. We are sorry to hear you did not like the design of our hotel. We are happy to hear you found our staff to be helpful and friendly. Thank you for your comments. We will be sure to review at our next staff meeting to find ways to improve for our future guests. We appreciate your feedback. Please email hotel at email@example.com should you have additional questions regarding your stay.