I hate to give negative reviews for anyone, and I feel that our choice to stay here was partly my fault. Because the hotel is older and not equipped with an elevator, they have made the lower floor for handicapped guests. Because of the great location, I chose this hotel. My husband is definitely handicapped with a bad back and uses a cane, but he is not in a wheelchair.
I found the room to be very difficult for me to navigate. The bathroom is the main problem. I wear contacts, and I have to have a washcloth to put them on in order to clean them, etc., plus I need room for makeup, cleansers, hairspray, etc., etc. (I bring my own hair dryer). The room is equipped with a pedestal sink, which means that there is nowhere for me to work on my contacts. I had to carry a towel to the bed and go back and forth. Also the sink slants outward, so that if it overflows, the water will all on end up on the floor, as the overflow drain is higher than the lip of the sink. The soap kept sliding down to the sink as well. In addition, if one is truly handicapped in a wheelchair, the bath is very difficult, as there is no shower. One must hoist a chair over the tub and try to climb in. That was not a problem for us, as we did not need the chair, but it would be huge for some. Also, the clothes rack was not usable as even a pair of jeans folded over on the hanger hit the floor. The final straw was when I pulled the covers back to go to bed, and a spider crawled out from under the pillow. I have never had that happen in a hotel in my life.
The next morning, we found breakfast in a dark corner of the office area. It is very small, so if there is a crowd, there will not be much room. All in all, this may be a good choice for some. It just wasn't for us, and we won't be back. less
BWVanBuren, Manager at Best Western Van Buren Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations.
Elevators were not required when this building was built. All ADA rooms are located downstairs as you may appreciate. There is a vanity shelf in the bathroom long enough for your personal toiletries.
Apologies for the spider under your pillow. Your comments are noted about the toilet, sink and clothes hanger - we will try to get it fixed on our next renovations.