On our way home, I was trying to find a hotel to stay at in the Fort Smith area. Van Buren is the only place just inside the state line that offers hotels just off the interstate. On our way, I did some research online to decide where to spend the night. The Best Western on their website listed a King size room as being $69 while the Hampton Inn, located just behind them, as $110. So we decided to try out the Best Western being as it was more or less a stop and go location. Plus, the reviews online were good for this location.
We drove up and the hotel was clean and the parking was well-lit, which is one thing I look for in a place to spend the night.
I stayed in the car while my husband went into to get a room. He comes out later to tell me that the room was actually $15 more than what was listed online. When we made it into our room, I went back online and saw that yes, the prices were listed for our room as being $69. Because of the lateness of the hour and being as we had already agreed to the other price, I decided to let it go. However, it definitely makes a difference with me staying at this location in the future. Or, if anything, I should have booked online while sitting in the lobby of the hotel to get the prices for the hotel. That is the one thing about this hotel that bothered me the most. Such a price discrepancy.
The room was clean and the bed comfortable. There was a flickering light in the room once we turned off the lights, and ended up having to unplug the hairdryer.
The clerk that checked us in was friendly and accommodating. However, the morning clerk we never saw. We went to the front desk to turn in our keys and despite standing there for a moment of two, decided to just leave them on the desk. Just thought it was odd not to receive a greeting of some sort for the morning departure. Every other hotel we have visited, we received some sort of goodbye or customer service.
Breakfast was okay, just your typical standard continental affair. Coffee was Folgers and we ended up going across the street to McDonald's to get coffee. I would have been willing to get my $15 back by not having breakfast.
All in all, I'm not sure if I would stay at this Best Western again. There were just a few little things that bothered me. On the flip side, the room was comfortable, clean and we slept well. less
BWVanBuren, Manager at Best Western Van Buren Inn, responded to this review
Thank you for your survey.
The rate you saw online was 7-day advance purchase and non-cancellable. You were charged correctly the rate for walk-in guests.
Night light of the hair dryer does flicker and gives light at night if you need to use the bathroom without waking other occupant5s of your room.
Front desk staff may be helping other guests when you came to the front desk to check-out or she may be using the bathroom. We do not know hindsight why she was not there.
Coffee is not Folgers but Arabica or Columbian coffee as required by our franchise. You cannot expect a refund for breakfast if you do not avail of this amenity. We serve a full hot breakfast every morning.
You did get a good night rest which is more important than trivial matters you have mentioned.
See you next time!