2-night stay could not be refunded or we would have.
Check in was easy, staff very friendly. Downhill from there! Handicapped room had high-sided tub, no walk in shower. Only 2 pillows for king bed, no more allowed per covid rules (?!). Take your ow... more
Check in was easy, staff very friendly. Downhill from there! Handicapped room had high-sided tub, no walk in shower. Only 2 pillows for king bed, no more allowed per covid rules (?!). Take your own pillows when traveling! Room was not ready for guests...one hand towel, one wash cloth, 2 packs of caffeine-free coffee, no plastic laundry bag...that's it! Anything needed had to be obtained by us from the office. Sheets were very thin, threadbare. Trash was not emptied after first night. Excuse given was that housekeeper had not come in until after 1 pm. We saw someone cleaning vacated room next door at 8 am! Breakfast was breakfast bar and apple and water first day, breakfast bar and small pack of doughnuts and water the next. Even coffee packs were not given with sack breakfasts. If money was refundable, we would not have stayed a second night and never will again! less
BWVanBuren, Manager at Best Western Van Buren Inn, responded to this review
Thank you for your detailed comments in review. Our apologies you were not satisfied with your stay.
We have one roll in shower room which was not available. It needs to be reserved in advance.
Extra pillows, laundry bag and extra coffee packs need to be from front desk. Service for stay overs need to be requested. This will minimizing the risk of virus spread and guest safety comes first - it is our latest 'We Care Clean' program.
Maid had a doctor's appointment hence she came in late. You saw laundry maid pulling the sheets at 8am for checked out guests.
Grab and Go bags are very basic and meant to be just that! You cannot expect a full hot breakfast meal. If coffee packs were given in these bags where do you make the coffee? In your car - please explain.
Finally we do not force any of our guest to stay if they are not 100% happy and a full refund is offered. Did you see any of our staff on duty regarding this?
If you need any further clarification please let us know.