After a particularly horrible experience at the Quality Inn in nearby Alma, I checked into this BW hotel. It looks cute and modest on the outside, but inside the rooms are so nice!! Nice decor, amazin... more
After a particularly horrible experience at the Quality Inn in nearby Alma, I checked into this BW hotel. It looks cute and modest on the outside, but inside the rooms are so nice!! Nice decor, amazingly clean, new TV w/ great channels, fast wifi, appliances, comfy, comfy bed!! and lots of furniture. Big bathroom. Now let's talk about the staff. Absolutely the best customer service experience I've ever had at a hotel in my life. Better than the win hotels in Vegas. These people are so sweet and helpful and caring. Genuine amazing service. I wish I could remember all of their names, but Judy was the first who checked me in and was the sweetest woman I've ever met in my life. Not joking, she's a gem. I would gladly adopt her as my grandmother. This hotel is also located close by a Walmart, a Braums, and a ton of other dining and shopping options. If you're stopping off the highway or on a business trip, this is definitely the place to stay. They have a 24 Hour Business Center, Gym, and a pool for the summer. I'm a fan! less
Simon G, Manager at Best Western Van Buren Inn, responded to this review
Thank you for excellent review regarding your recent stay at our property.
We are pleased to hear that you liked our hospitality located off I-40 interstate with nearby stores and eateries. Your appreciation of our helpful staff, breakfast, wifi, and stylish decor rooms is most pleasing & welcomed. We hope you will come back and see us again. Thank you once again.