Average, but Obviously Corners Are Cut to Save Money
22/09/2019 Brenda C,
The room was OK. The bed was comfortable. We had a double room for 3 adults. When I prepared to take a shower the next morning, I realized we were short on towels. 1 person had taken a shower the ni... more
The room was OK. The bed was comfortable. We had a double room for 3 adults. When I prepared to take a shower the next morning, I realized we were short on towels. 1 person had taken a shower the night before, since they are a family member I re-used their towel. I learned later, what I thought was a 2nd towel was the bathmat-so, a double room had 1 towel, 2 hand towels, 2 wash cloths, & a bathmat. The breakfast was not up to par, either. The biscuits were dry and rock-hard on the bottom (obviously left-overs) and the gravy was cold, even though it was in a crock-pot and breakfast had been open for 1 1/2 hours. The sausage was bland. I am not a fussy eater, but I expected more. I ended up eating a bagel and yogurt. I saw a lot of food being thrown away and other customers were saying the same things I observed. less
BWVanBuren, Manager at Best Western Van Buren Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Did you report any of these issues to any of staff on duty? We could have resolved it immediately. We have plenty of linens available on request. Maid may have mixed up bath mat and towels.
Breakfast is not served until it is hot - our breakfast lady makes sure of this. Our crock-pot does heat up to high temperatures very quickly and we monitor this every 15 minutes. Again did you report this to the staff on duty? Hindsight it is very difficult to resolve. I hope that you will consider staying with us again.