Best Western Valley Hotel

Travelled to Iron Bridge to see the world heritage site and sample some fresh air away from the city. Pleasant stay at hotel and a nice evening meal with walks around the area. Room was clean and in character as reweiwd by others. less

nice hotel with great service , room was good breakfast was tasty the location of hotel os the best as walking distance to ironbridge, back of hotel is on the river would visit again. also dined in the chez maw resturant the food was very good as its fine dining less

Holiday with group of 45. Rooms all clean and very comfortable. Food excellent.self service breakfast replenished hot and fresh regularly. Evening meal menu changed nightly with good choices and quick efficient service. All staff friendly and professional. Access to parkland walks refreshing. Would recommend the hotel and the area. less

Stayed at The Valley hotel in May 2018. Good weather and the hotel looked very welcoming. Interconnecting rooms were pleasant and clean. Near to Ironbridge village. We were staying Sat to Sun and were looking forward to a peaceful Sunday morning rest. We were however all woken at 7.30 by a loud droning sound with floor vibrations. The low frequency sound was extremely annoying. After 10 mins I rang reception to complain who said they didn't know what it was but would investigate. 2 minutes later it stopped. 20 minutes later it started again. We gave up and went for breakfast (ok but not great for kids). On checking out I was asked if I'd had a good stay. I stated that it wasn't great and mentioned the noise again. The receptionist was very rude - said they didn't know what it was (which was incredible seeing as they turned it off so quickly), that nobody had complained before (incredible as it was so loud) and made absolutely no effort to apologise. AVOID room 43 and 44 if you want a restful break. less

Used a voucher here for a afternoon tea with glass of sparkly for two people... When we got to the hotel we pointed out we had come for our afternoon tea as per our reservation ..we then handed our voucher to the barman then went outside to eat as it was a lovely day.. Upon finishing our spread the same barman asked if we had given our voucher to him as he forgot !!!! We confirmed that we had then left... Couple days later a lady from hotel phoned to ask for our voucher !! We stated that the barman had been given it before we sat down to eat and at this point she wanted us to go online to get a reference code for the voucher as they had lost the voucher...we explained we couldn't as the voucher was given to us as a gift..... Come on guys sort yourself out and file your vouchers so you don't need to phone and leave messages to people as though we trying to get away without paying it seems... Must say we have had much nicer afternoon teas also... Hope you found the voucher you misplaced less