Best Western Valley Hotel

We stayed just one night whilst touring the area. We were made to feel most welcome and valued and ll staff were genuinely eager and happy to help. Considering the current situation they made things almost normal whilst observing all the regulations and precautions. We certainly felt safe all the time. The dinner munge was quite limited ad did not cater for my wife who is vegan. When we explained this to the waiter he spoke to the chef who prepared a 3 course vegan meal. The vegan meal looked wonderful and my wife remarked that it was one of the best vegan meals she had eaten in a restaurant, my meal was excellent as well. All in all our stay at the Valley hotel was most enjoyable and memorable, we will certainly return. less

The grounds of the hotel are lovely and inviting and the bar area was relaxed and welcoming. The staff were also very friendly and helpful. Unfortunately, the room was poor. - the mattress was rock hard. I requested a spare sheet from housekeeping and slept on top of the duvet to make it softer. I travel a lot for work and am not fussy about mattresses normally, but this felt old and uncomfortable. - bulbs not working in one bedside lamp. The other flickered intermittently. No one was available to change the bulbs and they were not able to provide me with a bulb to change it myself due to health & safety (which is a pain, but not the fault of the team on duty). - no air con or fan. I was able to open the window but this opened on to a flat roof which could be accessed from other bedrooms (as the windows don't have restrictors) which was a safety concern for me as I was staying alone. There was also a generator fan immediately to the right of the window, which was incredibly loud when the window was open. The room was small (which isn't an issue) but was so warm that I barely slept. - tap in the bathroom was completely rotated inwards so floor flooded when you tried to turn on the cold tap (tried to show in the pictures) The room was clean with a fresh supply of teas/coffees etc but this was not a comfortable night, which was a real shame as I had genuinely been looking forward to staying here. The issues are all things that could be easily responded to (mattress update, fan in the room etc.) And, as I said, this does not distract from the warm welcome of the staff and the beautiful setting. less

Great location, only a 5-10 minute walk to iron ridge,unfortunately found bed uncomfortable , being an OAP, also room was on 3rd floor and there is no lift Staff and food were excellent , ambiance was good, only downfall with bar was they did not do cocktails less

Excellent food and service is order of the day here the staff go above and beyond to ensure you have an enjoyable stay. The menu is currently not the “normal” Valley Hotel offering due to the pandemic but I would highly recommend this hotel. You will not be disappointed. less

Quite an impressive building that would have got 5 stars had it had a lift. Very friendly staff. Good location, plenty of parking, nice garden to sit in. Only alarming thing was no curtain or blind at our bathroom window that wasn’t frosted so don’t use the toilet or shower with the light on if it’s dark outside as you could be seen. (Room 18). less