Best Western Valley Hotel

A return to Ironbridge and we again stayed at the Best Western Valley. Although the river was in flood, the hotel is fairly well protected being higher up the bank bit does however give a great location for exploring the fabulous Ironbridge gorge. Whilst the room are a little dated, the staff and service support the place well. And meeting some very dear friends for an evening meal, the food was really good. less

A great welcome by the reception staff making sure that we were made comfortable after a long stressful day driving from Brighton at 4:30am in the morning and attending a relatives' funeral in Birmingham on the way. The room we were in was very comfortable and met all our needs. The staff in the hotel were very friendly from the reception staff, bar staff and even the handyman/groundsman in the car park that we met. !!! Merry Xmas to all the staff and your families and once again Thank You !!!!! less

When we needed a hotel for a short weekend visit to Telford for a major event, we were forced to look beyond Telford itself and how glad we are that we did! The Valley hotel combines simple but efficient and cordial service, with a clean and modernised atmosphere and a beautiful location. Its restaurant also provided us with not only a superb range of choice for breakfast but also a very tasty, elegant and enjoyable dinner in Chez Maw, the hotels eatery. Beyond the hotel the surroundings are beautiful. We are treated to wonderfully clear and sunny weather which was the perfect setting to explore the town itself. Our only critisism was the noise of the nearby room using either the loo or water. It was a little noisy in that way. We returned home, a three hour drive, talking continually about it and with a smile from ear to ear. less

I have been fortunate enough to call the Best Western Valley Hotel my second home as a result of work commitments in Telford. I would like to give a fair review of this hotel through the following 'Areas of Excellence' and 'Improvements' points: Areas of excellence - 1) The staff - absolutely brilliant; extremely friendly and accommodating. What a difference this makes when you're a frequent customer and returning from a difficult days work. Special shout out to Lynne on front-desk who constantly goes out of her way to ensure I am comfortable during my visits. I always look forward to returning to the hotel (and find myself eating-in more at the hotel due to the warmness of the staff). 2) The food - is undoubtedly excellent; one of the most impressive and consistent restaurants I have been to (bar food is also to an excellent standard). 3) The building / hotel itself - is a stunning historic building with tastefully decorated rooms (however some of the rooms do need updated - the hotel are addressing this through current low-customer-impacting renovations). 4) Location - a 5 minute walk from the stunning Iron bridge centre (bars / restaurants / cafes), the hotel itself is in a quiet area right by the river and park - the hotel garden is also beautiful! Improvements - 1) I've experienced a single room which in my opinion, was poor - the room and en-suite were very small and you could hear everything from next door. My experience included an elderly couple who I could hear clearly talking and snoring. This unfortunately ruined my first experience of the hotel. I really think this gives a poor view of the hotel to customers who are staying in this area and have requested a single room. 2) Beds generally too firm for my taste, however the staff are happy to place an extra mattress topper if you prefer a softer mattress. 3) The bar food menu is limited and does not offer any vegetarian options, though the chef and staff are very happy to accommodate to any meal requests if they have the ingredients available. Would strongly recommend the hotel adding another option (like sausage + mash / pasta dish) and definitely a vegetarian option (I've frequently had vegetarian pasta and risotto - so why not add them?). Overall, I'd love to give this hotel an 'Excellent' rating but there are areas of improvements which I feel need to be addressed. As a potential guest debating whether to book this hotel - I would strongly encourage you to do so. I believe it is one of the best hotels in Telford especially if you love the more country feel, enjoy your walking, appreciate good food and want to feel at home! less

This well located hotel is within walking distance of the Iron Bridge, some of the museums and the main street with its pubs and restaurants. It is a good three star hotel with some character and Victorian features.. Single rooms are on the small size but I gather doubles are much larger. There is a nice bar and an excellent restaurant where we had both dinner and breakfast. Staff all very friendly and efficient. less