Good location very average hotel
20/08/2015 Natalie C, Winchester, United Kingdom
Short break to visit museums in area.Ironbridge was quiet when we stayed but obviously can get busy as very tourist orientated.It is an interesting but expensive area as every museum is pay to entry.Y... more
Short break to visit museums in area.Ironbridge was quiet when we stayed but obviously can get busy as very tourist orientated.It is an interesting but expensive area as every museum is pay to entry.You can buy a pass for all museums which works out at better value if you actually want to view all of them.Food locally was awful.
Hotel placed at end of town with easy access to walks along the canal/river to the town.There is a pretty park behind the hotel with wildflower meadow and formal plantings and a play area.The hotel has a large car park but disabled access seems rather difficult as it is around the back of the hotel.We had asked for a room without too many stairs but guess what-we were upstairs with a very steep flight.It was a strange arrangement of furniture and furnishings and I do not wish to be rude except to say not a very high standard but very clean.The blind in the bathroom was too heavy for the pull cord.Bed was a drawer divan which had been fitted into a 'four poster bed' with net curtain material tacked around it.The curtains and back of headboard and cushions were not at all professional and it all felt like a make do and mend job.No table to eat at had we taken advantage of room service at £2.50 extra a head.Were annoyed to discover that breakfast ran from 7am to 9am so we were unable to sample that as we were on holiday and the museums do not open until 10am so why rush down to breakfast.I thought it odd to stop breakfast at 9am in a tourist town.There is a very good co-op store nearby for supplies.Unfortunately the wi-fi was a non starter.On a positive note the staff are very pleasant even if they do stand under the bedroom windows at 1.40 am talking and smoking.The smoke came up into our room which was unpleasant.The hotel building itself is interesting and has beautiful examples of the local tiles.Sorry to say we would not stay again as probably better to stay in Shrewsbury and travel here for a day. less
Joanne B, General Manager at BEST WESTERN Valley Hotel, responded to this review
Dear Previous Guest,
We are sorry to learn that aspects of your recent stay with us did not meet with your expectations. We take all feedback very seriously, please be assured that all of your comments will receive our full attention. It is our genuine intention that all guests leave us having had an enjoyable experience so we are very flexible and happy address any concerns and provide for example, ground floor bedrooms, reserved parking spaces, or later breakfasts. Ironbridge and the surrounding area has so much to offer, with many of guests returning to see more so I do hope that you will reconsider staying with us again in the future. The Team will be very pleased to discuss your preferences and requirements in advance to ensure you a stay that meets with your total comfort and enjoyment. We very much hope to welcome you back soon.