The grounds of the hotel are lovely and inviting and the bar area was relaxed and welcoming. The staff were also very friendly and helpful.
Unfortunately, the room was poor.
- the mattress was rock hard. I requested a spare sheet from housekeeping and slept on top of the duvet to make it softer. I travel a lot for work and am not fussy about mattresses normally, but this felt old and uncomfortable.
- bulbs not working in one bedside lamp. The other flickered intermittently. No one was available to change the bulbs and they were not able to provide me with a bulb to change it myself due to health & safety (which is a pain, but not the fault of the team on duty).
- no air con or fan. I was able to open the window but this opened on to a flat roof which could be accessed from other bedrooms (as the windows don't have restrictors) which was a safety concern for me as I was staying alone. There was also a generator fan immediately to the right of the window, which was incredibly loud when the window was open. The room was small (which isn't an issue) but was so warm that I barely slept.
- tap in the bathroom was completely rotated inwards so floor flooded when you tried to turn on the cold tap (tried to show in the pictures)
The room was clean with a fresh supply of teas/coffees etc but this was not a comfortable night, which was a real shame as I had genuinely been looking forward to staying here. The issues are all things that could be easily responded to (mattress update, fan in the room etc.) And, as I said, this does not distract from the warm welcome of the staff and the beautiful setting. less