Best Western Urban Hotel & Spa

The hotel never clean the room also after my claim. To avoid any responsibility receptionist say that do not understand english. They debit the sum of bill two times without any explanation. Very terrible hotel. Be aware from this vad hotel less

The area which the hotel is located in is an interesting mixture of part run down and part brand new buildings. The nearest underground station is a 10 minute walk from the hotel. The hotel building itself is nice, especially the inside bit. Staff are friendly. (Comfort) room is small but well equipped, there’s even a coffee machine for your convenience. One evening there was a very putrid smell lingering on for a few hours, that wasn’t so nice. There was one big issue though. By check in they looked me dead in the eye and told me that there would be no housekeeping whatsoever. Niks. Nada. Nothing at all. Apparently that’s a directive from the French government (!?) because of COVID you see. Now I found nothing about said directive online and I have not experienced such thing in hotels as recently as last week; what I did find was that it is now Best Western’s very own policy these days. (So aforesaid excuse sounds very much like corporate bs to me.) Now I don’t know about you, but under the current circumstances I hoped they’d ramp up their cleaning policies instead of abandoning them completely. I hope they did find a way to clean the room after the previous guest before me, all they have to do is implement that process on a daily basis. If I wanted to take down garbage and make up the bed myself, I wouldn’t pay top dollar for a hotel room. Doctors and nurses must find a way to keep themselves and us safe in a much more exposed environment so a hotel should find a way too, especially because their business is depending on the cash we guests bring in. less

First of all the size of the rooms are the smallest I’ve ever experienced in any European city hotel. I can deal with that given the rate we paid & generally the rooms were clean. We requested to move after the first night due to the putrid sewage smell coming from the bathroom. We were moved to another room further down the corridor & came back to the same smell that night. As we were checking out early the next day, we were not moving again. Honestly, it’s one of the worst smells I’ve ever had to endure! The staff were pleasant & location okay if you don’t mind a 20 minute walk. The Negroni Spritz drinks we were served in the bar were very disappointing. Thankfully we were out exploring for most of our 2 nights in Lille. less

Didn’t feel comfortable in the location and would not have gone out in the evening. Dogs not allowed in restaurant which was disappointing compared to other French hotels: had carpet fitters in while we were staying so woken up early: also woken at 4am in the morning with noisy people: overpriced: nice staff less

I am surprised to read about the unsafe surroundings of this hotel. I stayed for one night with my fiance and had a quite pleasant experience. The interior of the reception, restaurant and garden area is beautiful. The room was bigger than expected, also perfectly clean and functional (tv, coffee machine, air condition). We took a walk late in the night in the downtown and felt perfectly safe. There is also a cool pub and as it turned out - a club! - just around the corner where locals hang out and party. We went for some drinks to observe and enjoy our time. We had a blast! The only criticism I could have is that I could hear the noise from the foyer, but I am a sensitive sleeper and it could happen anywhere. less