Great hotel with fab staff
18/06/2019 Beverley B, Bromley, England, United Kingdom
A group of 8 friends stayed for 2 nights. We didn't arrive until about 7.30pm but were welcomed by the two lovely girls in reception who gave us our keys and offered to book us for dinner in the resta... more
A group of 8 friends stayed for 2 nights. We didn't arrive until about 7.30pm but were welcomed by the two lovely girls in reception who gave us our keys and offered to book us for dinner in the restaurant which we decided to take up. Our room was quite small but with a lovely bathroom and was exceptionally clean. There was tea & coffee facilities a large TV, a safe and plenty of space to store our clothes. The restaurant was small but very comfortable and we were welcomed again by the 2 lovely reception girls. We had a great evening and the food was very tasty. Self service breakfast was very nice and plentiful again with helpful staff. We loved the outdoor seating area which is where we ended both nights of our stay with drinks. We thoroughly enjoyed our stay but what really made it for us were the two girls who looked after us at reception, in the restaurant and with our drinks. I just wish we had made a note if their names! Would definitely use again! less
Maya_Urban, Directeur général at Best Western Urban Hotel & SPA, responded to this review
Thank you very much for this very nice comments. I’m sure it’s a pleasure for the whole team and encourages them to always welcome our customers.
it is with pleasure that we welcome you next time in our establishment.