Best Western Urban Hotel & Spa

I am surprised to read about the unsafe surroundings of this hotel. I stayed for one night with my fiance and had a quite pleasant experience. The interior of the reception, restaurant and garden area is beautiful. The room was bigger than expected, also perfectly clean and functional (tv, coffee machine, air condition). We took a walk late in the night in the downtown and felt perfectly safe. There is also a cool pub and as it turned out - a club! - just around the corner where locals hang out and party. We went for some drinks to observe and enjoy our time. We had a blast! The only criticism I could have is that I could hear the noise from the foyer, but I am a sensitive sleeper and it could happen anywhere. less

Don't worry about the surrounding area. For us as a stopover, it was pleasant enough in the Hotel grounds. There was secure on site parking behind key-code gate for 3 motorcycles. Felt safe enough. The staff were very helpful from reception through to restaurant, which was small but quite comfortable in Renaissance style. The whole place feels as if one is in a working museum. The rear 'garden' area was a large and pleasant place to spend having a chat over a few beers. Single rooms were small but very clean and comfortable. Great for a traveller stopover as close enough to the autoroute junctions. less

The entrance to the hotel was not very clear but once inside it was very quirky. The check in procedure was very quick, she spoke very good English. The decor in the reception area was to a good standard, with a large winding staircase. The bedroom was small and there were marks on the carpet. No kettle is provided, only a coffee maker which is not helpful when you do not drink coffee. The hotel is situated in a less than desirable area, one that I would not want to walk alone in at night. The metro station is about 10mins walk away, which again I would not want to walk to or from on my own, even with my husband, it was quite unnerving. There was a secure carpark on arrival, which was not stated on the website. less

What a shame Upon arrival and driving up to the hotel it would appear this hotel is in the ghetto Of Lille. For me it is not safe to wander the streets and I only used the car to get in and out of the area. The hotel has done a fantastic job on their web site. The rooms were nothing like how they were represented. My rabbit has a larger space to live in. They have squeezed a room into a broom cupboard. It is terrible. The bed is undersized. My feet hung over the edge. The bathroom is even smaller. When you sit on the toilet you bash your head on the basin. It really isn’t good enough and it was not pleasant. The TV is terrible. The CNN channel kept on cutting out making it impossible to watch. They must be using the cheapest toilet paper in the world. At 7am every day, what sounded like a load of building works started up. Just what you need when you are lying in bed!!! Every day I woke up to find there were a lot of bites on my arms and legs. I hope it wasn’t bed bugs. The bites were not very pleasant at all. It must be something strange because no where have I woken up in the morning with bites!!! Every morning there was s lot of building noise to wake you up from 6.30am. As there is a lot of building going on around the hotel site. A shame and overall a disappointment, I can imagine if there is a reply it will be defending, it should be that the hotel needs to listen to customers and show exactly what you will be getting and not bluffing on the web site. less

A group of 8 friends stayed for 2 nights. We didn't arrive until about 7.30pm but were welcomed by the two lovely girls in reception who gave us our keys and offered to book us for dinner in the restaurant which we decided to take up. Our room was quite small but with a lovely bathroom and was exceptionally clean. There was tea & coffee facilities a large TV, a safe and plenty of space to store our clothes. The restaurant was small but very comfortable and we were welcomed again by the 2 lovely reception girls. We had a great evening and the food was very tasty. Self service breakfast was very nice and plentiful again with helpful staff. We loved the outdoor seating area which is where we ended both nights of our stay with drinks. We thoroughly enjoyed our stay but what really made it for us were the two girls who looked after us at reception, in the restaurant and with our drinks. I just wish we had made a note if their names! Would definitely use again! less