Best Western Urban Hotel & Spa

First of all the size of the rooms are the smallest I’ve ever experienced in any European city hotel. I can deal with that given the rate we paid & generally the rooms were clean. We requested to move after the first night due to the putrid sewage smell coming from the bathroom. We were moved to another room further down the corridor & came back to the same smell that night. As we were checking out early the next day, we were not moving again. Honestly, it’s one of the worst smells I’ve ever had to endure! The staff were pleasant & location okay if you don’t mind a 20 minute walk. The Negroni Spritz drinks we were served in the bar were very disappointing. Thankfully we were out exploring for most of our 2 nights in Lille. less

Didn’t feel comfortable in the location and would not have gone out in the evening. Dogs not allowed in restaurant which was disappointing compared to other French hotels: had carpet fitters in while we were staying so woken up early: also woken at 4am in the morning with noisy people: overpriced: nice staff less

I am surprised to read about the unsafe surroundings of this hotel. I stayed for one night with my fiance and had a quite pleasant experience. The interior of the reception, restaurant and garden area is beautiful. The room was bigger than expected, also perfectly clean and functional (tv, coffee machine, air condition). We took a walk late in the night in the downtown and felt perfectly safe. There is also a cool pub and as it turned out - a club! - just around the corner where locals hang out and party. We went for some drinks to observe and enjoy our time. We had a blast! The only criticism I could have is that I could hear the noise from the foyer, but I am a sensitive sleeper and it could happen anywhere. less

Don't worry about the surrounding area. For us as a stopover, it was pleasant enough in the Hotel grounds. There was secure on site parking behind key-code gate for 3 motorcycles. Felt safe enough. The staff were very helpful from reception through to restaurant, which was small but quite comfortable in Renaissance style. The whole place feels as if one is in a working museum. The rear 'garden' area was a large and pleasant place to spend having a chat over a few beers. Single rooms were small but very clean and comfortable. Great for a traveller stopover as close enough to the autoroute junctions. less

The entrance to the hotel was not very clear but once inside it was very quirky. The check in procedure was very quick, she spoke very good English. The decor in the reception area was to a good standard, with a large winding staircase. The bedroom was small and there were marks on the carpet. No kettle is provided, only a coffee maker which is not helpful when you do not drink coffee. The hotel is situated in a less than desirable area, one that I would not want to walk alone in at night. The metro station is about 10mins walk away, which again I would not want to walk to or from on my own, even with my husband, it was quite unnerving. There was a secure carpark on arrival, which was not stated on the website. less