Best Western Urban Hotel & Spa

Very nice, good rooms, very friendly, generally accommodating! Green, nice menus, good drinks, location is ok - what you pay for: it's not the most salubrious part of time, but 15 mins to the centre and seems safe enough! less

Stayed here for a weekend fri-mon Car park was essential so this was a good secure car park so was pleased with that Hotel was average Staff were great though Breakfast was below average, tables weren’t cleared away on the Monday morning, not much choice and the toasting bread was dry and not that fresh Location wise it was not that close to the centre. It was a good half hour walk or you could walk to the close metro station through, I’m being honest, a not very pleasant area The spa..... there’s a sauna and hammam (steam room) but if you wanted to use the jacuzzi it was €18 per couple for half an hour. Who wants to stay in a jacuzzi for half an hour? Also you had to book in advance as it was a private jacuzzi??? We had a drink in the bar which was nice Being honest I would stay again but I’m sure there’s better out there in Lille less

If you want to use the "spa" you will have to walk through the lobby in your bath robe, so beware. As another reviewer said, single room with double bed in it. mouldy towel in bathroom, changed without fuss. lobby entrance draughty, with 1 chair either side of entance door and 2 bar stools perched in front of tiny bar, dining room was rococco, food average. situated in a rough area, salvation army next door, 2 fights outside in street on our first day. 25-30 minutes walk to centre of lille. Lots of beggars in streets. In spite of this staff very helpful but would not return. l less

Hôtel was ok but not special. The double room we had was really a single with a double bed. Restaurant is in lobby with corridor to ground floor rooms. Not cheap and minute portions. Bar is about 1m wide next to reception desk. Breakfast is served in the cellar and was poor. Definitely looks better online. Disappointing but staff ok. less

Pros and cons + staff is friendly - very small rooms (especially standard room) - unpleasant smell in most rooms ( mold or plumbing) Told staff about it and they just sprayed some air freshener 🙄 Overpriced considering the flaws. Would not recommend for more than 1 night stay less