Best Western Urban Hotel & Spa

48 Bis Rue De Valenciennes, Lille, 59000, France
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Best Western Urban Hotel & Spa

The Best Western Urban Hotel & Spa welcomes you and offers you privacy, relaxation and comfort in its 40 fully-equipped luxury rooms. The atypical atmosphere and the personalized welcome make this 3-star hotel an ideal base for both business and leis show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00
48 Bis Rue De Valenciennes, Lille, 59000, France

Reviews of Best Western Urban Hotel & Spa

Traveller Overview:
3.5 Rating: 308 reviews
Excellent 27%
Very Good 38%
Average 17%
Poor 9%
Terrible 7%

Scenic31284530365, wrote review 31/07/2021

Bad hitel in Lille

The hotel never clean the room also after my claim. To avoid any responsibility receptionist say that do not understand english. They debit the sum of bill two times without any explanation. Very ter... more


Kalapata, wrote review 28/06/2020


The area which the hotel is located in is an interesting mixture of part run down and part brand new buildings. The nearest underground station is a 10 minute walk from the hotel. The hotel buildin... more


PaulLondon1985, wrote review 09/12/2019

Unbelievably Smelly

First of all the size of the rooms are the smallest I’ve ever experienced in any European city hotel. I can deal with that given the rate we paid & generally the rooms were clean. We requested to move... more


Angela T, wrote review 09/10/2019

Scary location

Didn’t feel comfortable in the location and would not have gone out in the evening. Dogs not allowed in restaurant which was disappointing compared to other French hotels: had carpet fitters in while ... more

Owner Response
Maya_Urban, Responsable réception at Best Western Urban Hotel & SPA, responded to this review
Dear ATBrighton, I am really sorry that your stay is not up to your expectations. Our hotel is located in a popular area but not scary. We are constantly looking for your well-being and we are renovating our rooms. right now we are changing the carpets and window frames. Indeed, out of respect for our customers of the restaurant and for hygiene reasons we do not accept dogs in the restaurant. But your pet is welcome at the hotel. Je suis vraiment désolé que votre séjour ne soit pas à la hauteur de vos espérances. Notre hôtel est situé dans un quartier populaire mais pas effrayant. Nous sommes à la recherche perpétuel de votre bien être et nous rénovons nos chambres . en ce moment nous changeons les moquettes et les châssis de fenêtre. effectivement, Par respect de notre clientèle du restaurant et par mesure d'hygiène nous n'acceptons pas les chiens au restaurant. Mais votre animal de compagnie est le bienvenu à l'hôtel. Valérie Gillis, directrice

kristin_nikolaevna, wrote review 28/07/2019

Pleasant overnight stay

I am surprised to read about the unsafe surroundings of this hotel. I stayed for one night with my fiance and had a quite pleasant experience. The interior of the reception, restaurant and garden area... more