Best Western Urban Hotel & Spa

48 Bis Rue De Valenciennes, Lille, 59000, France
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Best Western Urban Hotel & Spa

The Best Western Urban Hotel & Spa welcomes you and offers you privacy, relaxation and comfort in its 40 fully-equipped luxury rooms. The atypical atmosphere and the personalized welcome make this 3-star hotel an ideal base for both business and leis show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Urban Hotel & Spa

Traveller Overview:
3.5 Rating: 262 reviews
Excellent 25%
Very Good 40%
Average 19%
Poor 8%
Terrible 5%
Rating

ATBrighton, wrote review 09/10/2019

Scary location

Didn’t feel comfortable in the location and would not have gone out in the evening. Dogs not allowed in restaurant which was disappointing compared to other French hotels: had carpet fitters in while ... more

Owner Response
Maya_Urban, Responsable réception at Best Western Urban Hotel & SPA, responded to this review
Dear ATBrighton, I am really sorry that your stay is not up to your expectations. Our hotel is located in a popular area but not scary. We are constantly looking for your well-being and we are renovating our rooms. right now we are changing the carpets and window frames. Indeed, out of respect for our customers of the restaurant and for hygiene reasons we do not accept dogs in the restaurant. But your pet is welcome at the hotel. Je suis vraiment désolé que votre séjour ne soit pas à la hauteur de vos espérances. Notre hôtel est situé dans un quartier populaire mais pas effrayant. Nous sommes à la recherche perpétuel de votre bien être et nous rénovons nos chambres . en ce moment nous changeons les moquettes et les châssis de fenêtre. effectivement, Par respect de notre clientèle du restaurant et par mesure d'hygiène nous n'acceptons pas les chiens au restaurant. Mais votre animal de compagnie est le bienvenu à l'hôtel. Valérie Gillis, directrice
Rating

kristin_nikolaevna, wrote review 28/07/2019

Pleasant overnight stay

I am surprised to read about the unsafe surroundings of this hotel. I stayed for one night with my fiance and had a quite pleasant experience. The interior of the reception, restaurant and garden area... more

Rating

JibsBath, wrote review 25/07/2019

Little Gem in a none too salubrious area

Don't worry about the surrounding area. For us as a stopover, it was pleasant enough in the Hotel grounds. There was secure on site parking behind key-code gate for 3 motorcycles. Felt safe enough.... more

Rating

Lilac109, wrote review 02/07/2019

Overnight stop in Lille

The entrance to the hotel was not very clear but once inside it was very quirky. The check in procedure was very quick, she spoke very good English. The decor in the reception area was to a good sta... more

Rating

ariontwo, wrote review 23/06/2019

What a shame

What a shame Upon arrival and driving up to the hotel it would appear this hotel is in the ghetto Of Lille. For me it is not safe to wander the streets and I only used the car to get in and out of t... more