Do not leave your belongings behind
10/10/2019 Kristina C,
I forgot a piece of clothing and I know exactly where I had left it. After I called about 6 after my check out, they told me they have nothing, where not helpful at all and said I should call again to... more
I forgot a piece of clothing and I know exactly where I had left it. After I called about 6 after my check out, they told me they have nothing, where not helpful at all and said I should call again tomorrow. And so I did call again, yet again they said they have nothing. They said to write them an email and just where extending the process and in other ways are refusing to help me. I know 100% that I left my belonging there. For me this mirrors a very very bad service, coming from the hospitality industry myself! Try to not forget anything behind, even if it’s not valuable! It will be confiscated anyways. Very very rude. less
Gavin M, General Manager at Best Western Santa Clara University Inn, responded to this review
While we know that losing items is frustrating, as I mentioned on the other sites you posted this on, we do not confiscate anything, but I can say that occasionally items simply are not where we think they should be. We routinely find lost or left-behind items, and even have a service that picks up and ships these back to their owners. We do hope you find your items, and if we do, we will do our best to get them back to you (even though it does not appear that we have your contact information, since you booked through a 3rd party site).