I visited my employer's Head Office in Santa Clara and stayed at this hotel for nine days. Check-in time is 3 pm and they did not have a room ready when I showed up at 11:30 am. My fault, so I did not mind waiting about 30 min for the room to be ready for me by 12 noon. Had some coffee in the breakfast area and caught up with my inbox. Staff is very friendly and I appreciated that they got the room ready for early check-in.
Hotel rates are reasonable and represents good value because it includes free parking and breakfast. Rooms are spacious and clean, although I agree with other reviewers on two drawbacks:
1. Bathroom is quite small
2. the rooms open directly to the outside, so there is a safety concern as also that you always seem bring in some dirt from outside.
3. Half the closet space is taken up by the ironing board
Bed was clean and pillows are firm, unlike the mushy pillows found in so many hotels which makes sleep impossible.
Wifi is reliable and consistent - did not experience and signal drops. Download speeds averaged 106 mbps and upload 23 mbps.
Distance to hotel from SFO airport is 34 miles and Uber costs $55; Yellow cab is $100 and shared ride taxi is $70.
Distance from San Jose Airport is 3 miles and Uber fare is $6.50.
Uber Pool is freely available from the hotel and never had to wait more than 7 min - I used it daily as commute to and from the office. My office is 4.2 miles from the hotel and Uber fare was $6 on average per trip.
Finding the room was easy compared to some other hotels. The room was very clean, attractive, comfortable and had all the amenities needed for a long stay:
- ironing board and iron
- luggage stand
- Coffee maker is the old style with the filter funnel, drip coffee and glass carafe.
- small microwave
- small refrigerator
Location is super convenient with numerous restaurants, shopping, banks etc. within walking distance. There are two Indian restaurants within a 5 min walking distance and two Indian grocery stores within a 10 min walking distance from the hotel. Unlike some other Best Western locations have seen, this one seems to be in a safe neighborhood. The Santa Clara Town Center that has a Target department store, Boston Market, Chipotle, Panera etc. is 7 min walk. Several fast food joints - McD's, KFC, Denny's etc are 5 min walk away. Largest shopping mall in San Jose is 10 min by car.
On-site laundry is very convenient; costs $1.50 in quarters for each washer/ dryer cycle. You can get change from the front desk and they even give you free pouch of single use Tide! Wifi works in the laundry room so one can get some work done while waiting.
Breakfast is between 6-10 am. It is functional with paper plates and plastic cutlery. Consisted of bread (bagel/toast/muffin), yogurt, fruit with coffee, cereals/ granola, cold boiled eggs and juices. Hot items included waffles, scrambled eggs, sausage links etc.
I strongly recommend this hotel. less
Gavin M, General Manager at BEST WESTERN University Inn Santa Clara, responded to this review
Such a thorough review! I'm proud of my team for meeting all your needs so well, and it sounds like we really fit what you were looking for during an extended stay with us.
We look forward to serving you next time you come out our way!