Centrally located, this is a great way to relax, yet be in the middle of things
Overall I enjoyed my time at this hotel. Check in and out was super easy and stress free. The room was very quiet, clean and recently updated. I really like the interior with the dark woods, updated l... more
Overall I enjoyed my time at this hotel. Check in and out was super easy and stress free. The room was very quiet, clean and recently updated. I really like the interior with the dark woods, updated lighting, new appliances, toilets, showers and shower curtain. The bed was firm and different firmness pillows are a plus as I like to try different pillows and not everyone likes the same firmness. I slept the whole night without any disturbance. The rooms are insulated enough to not hear the traffic (on a main road in Santa Clara) or the neighbors next to me.
Minuses: The fridge door open toward the door. It only takes 5 minutes with a screwdriver to change it so the door opens to the room. The cleaning staff made up my room the first full day I was staying which was a big surprise during the COVID era. I did not see a "do not disturb" sign in my room to hang outside . I have stayed in other hotels in 2020 where they specifically let me know they will not enter or interact with the room. I assumed this rule was still in place. less
Paresh Patel, General Manager at Best Western Santa Clara University Inn, responded to this review
Thanks for your comments and feedback. We will consider the suggestion of eliminating room services in the future.