When you're the most convenient option...
13/02/2018 TravellingSaint2022, Florence, New Jersey
I've stayed at this hotel twice now. It's just a stone's throw away from St. Lawrence University, where our son will be attending college. The rooms are smaller than average--at least ours have been. ... more
I've stayed at this hotel twice now. It's just a stone's throw away from St. Lawrence University, where our son will be attending college. The rooms are smaller than average--at least ours have been. That really wasn't a big surprise. Such is often the case with older, more dated hotels. They are able to redecorate but rarely reconstruct. At this hotel even having been "updated" there was a faint "old" smell in the hallways where our rooms were located on both visits. But it's not so bad as to be a "deal breaker."
Just know that with more than two people in a double room, you will find yourself literally crawling over each other. The bathrooms are so small there is little room for a cosmetic or travel kit to even sit on the counter. And there are no proper closets. The rooms have small ledges which are maybe a foot deep on which to sit your bags, a couple of shelves and a closet rod less than a yard long. Nevertheless, the rooms are clean and the actual furnishings are relatively up to date.
The food and service in the restaurant are good.
Overall our first stay was okay. It was, again, convenient. Our most recent stay, however, was disappointing.
Housekeeping did not clean our room. We left the room before noon and spent the entire day at SLU. We returned in the evening to the room just as we left it.
When I complained and suggested that we should be comped in some way, they gave us towels and was told that the manager who could actually respond to my complaint wouldn't be in until the next morning. The next morning came and the manager was not there. I was told that she was traveling and had been delayed due to weather and that I could leave (it was our checkout day) and she would contact me. That was a Sunday morning. Monday came. No contact. I telephoned in the evening. No manager. It's Tuesday morning and not a word. I've not been contacted.
If I were to stay here again, it would simply be because it is the most convenient option (not much to choose from in a lovely, but small town like Canton) and not because it excels in comfort or in actual customer service. Unless you are traveling alone, in the end it may be worth a few extra miles to Potsdam for less cramped accommodations, more options and, possibly, better response to customer concerns. If you're already in a cramped room, it could at least be cleaned. If it isn't, someone on site should at least be empowered to respond appropriately within 48 hours. That really isn't a lot to ask when you are spending your money.
I've just become aware of the University Suites Hotel in Canton. I don't think it has a restaurant, but that isn't a deal breaker for me. Can always grab a bite at the Best Western Restaurant but lodge elsewhere. I will try the University Suites next time if rooms are available. less
Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for staying at the Best Western University Inn and taking time to provide us with feedback.
I appreciate you taking the time to speak with me about your recent stay. It is through our guests comments that we are able to improve our guest experience.
We apologize again for not exceeding your expectations, that is our goal. We hope you will give us the chance to earn your business back on your next visit to Canton NY. Please feel free to contact me directly for your reservation.
Front Desk Manager