Best Western U. S. Inn

Traveled from the north west corner of Georgia to Sturgis South Dakota in a motorcycle. I normally always stay at a BW for the clean rooms and good breakfast. But on my way back I road with a friend and stayed at a couple of Hoilday Inn Express which I found to basically have the same amenities as BW but the cost of stay was much less, $30-50 less. I may use HI as my first choice when I travel now and BW as my alternative. less

We arrived at 9 PM and just wanted to shower and sleep. As many people commented before me (I read reviews before I book) the shower was great. The wall air conditioner worked great and the bed was comfy. Would definitely stay here again. less

I am a Diamond Select member with Best Western. For many years now. I had a reservation, I reserved online. That's what almost everyone wants now. It so happened my credit card had expired on my profile page. All I saw when I reserved was, do I want to use card number such and such only the last 4 numbers visible to hold room. I clicked yes. All my years staying at Best Western they never run your card till you are there. In case you plan to pay another way. Good policy. They canceled my reservation, because my card had expired. I didn't answer my phone because I was at a conference in Keenes Illinois and had my phone turned to do to disturb during that time. I showed up at 8pm, not 11pm, they canceled me somewhere around 6:30 pm the same day. I called Best Western reservations all rooms within 74 miles were sold out. By the way I have stayed at this motel before in the past. I never was a no show. I had taken medication before I got out of my car to check in, that warned about driving under because it would make you drowsy. So after they sold my room, and there were no more available, I had to drive to the nearest rest area approx. 30 miles under medication and sleep in my car. By beef is with the Nashville Illinois Best Western, they could have given more than a two hour window for communication. If not a every day customer, then a Diamond Select Member. Bad management, to money hungry to care about customer. less

Even though this place is not 5 star, it is always clean and quiet. I don't need 5 star. As a contractor, clean and quiet is important to me. The staff is excellent and accommodating and always pleasant. The motel sits on the same parking lot with a very good home style restaurant and makes for an excellent place to stay while working. less

Friendly staff and housekeeping. 753513851 There was no mention in the We Care letter about not providing bottled water to Hold Member guests. The new Covid-19 protocols set by Best Western corporate require that the front desk and lobby sanitization procedures are supposed to be in place in the lobby and across guest touch points throughout the hotel with disinfecting taking place every 2-4 hours. This did not happen. Sanitizing stations are will be installed throughout hotels but I did not see any. Housekeeping is supposed to remove all unnecessary items from guest rooms, such as decorative pillows, bed scarves, paper notepads and pens but our room had all of these things. I don't know if this hotel did the required enhanced and thorough cleaning protocols are supposed to be implemented in guest rooms. Guest rooms will not be entered for 24-72 hours after check-out, at which time the room, linens and all touch points will be cleaned with chemicals aimed at killing COVID-19" As a traveler during this time, I was anxious by what other protocols were dismissed that I could not see. We are just trying to get home during these uncertain times. Though the staff was very pleasant, I was very uncomfortable with the lack of diligence. It's not only this hotel, we stayed in another Best Western and had similar experience but it was cleaner and in good working condition. This seems to be a corporate problem. The toilet in this hotel wasn't attached to the floor. It wiggled and moved around. Carpet was filthy. I found an ear bud part under the mattress pad. Covid-19 or not, these things are unacceptable. less