I am a Diamond Select member with Best Western. For many years now. I had a reservation, I reserved online. That's what almost everyone wants now. It so happened my credit card had expired on my profile page. All I saw when I reserved was, do I want to use card number such and such only the last 4 numbers visible to hold room. I clicked yes. All my years staying at Best Western they never run your card till you are there. In case you plan to pay another way. Good policy.
They canceled my reservation, because my card had expired. I didn't answer my phone because I was at a conference in Keenes Illinois and had my phone turned to do to disturb during that time. I showed up at 8pm, not 11pm, they canceled me somewhere around 6:30 pm the same day. I called Best Western reservations all rooms within 74 miles were sold out. By the way I have stayed at this motel before in the past. I never was a no show. I had taken medication before I got out of my car to check in, that warned about driving under because it would make you drowsy. So after they sold my room, and there were no more available, I had to drive to the nearest rest area approx. 30 miles under medication and sleep in my car.
By beef is with the Nashville Illinois Best Western, they could have given more than a two hour window for communication. If not a every day customer, then a Diamond Select Member. Bad management, to money hungry to care about customer. less