Best Western Tumwater-Olympia Inn

I was unpleasantly surprised by this hotel. First my hair dryer was broken -- a short circuit I guess because when you turned it on you could smell it burning. When I called the desk for a replacement I was told there wasn't one. Then at around 2:30 in the morning someone pounded on my door yelling Ma'am, wake up Ma'am. Scared the bejeezes out of me as a single older woman. He said the room below was floodig and he needed to check my bathroom to see if the yub was overflowing. Huh? Why not call and ask? Whydo you have to come into my room in the middle of the night. Was it really the hotel. Needless to say, I didn't sleep very well. In the morning I got a note saying I would get extra points. But I don't know if that was for the hair dryer. Waking me or what. Would have been nice for the manager to come.and apologize and then comp the room or who knows what. Anyway, I will not be back. Too wierd and a letter saying here's some points -- no matter how many -- does not give me a warm fuzzy like a personal apology and explanation from the manager. less

My second stay was even better than the first! Stayed for two nights in October, and one night in January. During my most recent stay, a happy hour with hardy appetizers and beverages was available to BW reward members. This recent addition is an awesome perk and would have been sufficient for my dinner because offerings included a salad with toppings and chicken taquitos. I appreciate the hotel's location proximity to the freeway. It's a convenient stopping point. Plusses: very clean room, evening cookies, flavored ice water dispenser, and the friendly staff. Chris even offered to help carry my bag for me when we discovered there were no available first floor rooms. Biggest plus - expansive breakfast buffet including option for "grab and go"! less

Rather expensive as compared to other hotels but if cleanliness is what you’re looking for then you can expect it. Breakfast staff were amazing; constantly checking that the food temperature was okay and replenishing them throughout breakfast service less

Every interaction i had with this best western was splendid. Check in was fast I got my points and giftbag without asking, very nice experience. The room was very comfortable. Breakfast was guite good at this location. I look forward to staying there again. less

Great services Friendly staff prompt check in prompt check out Manager is friendly. All staff are friendly. Everyone is helpful. Great breakfast. Great fitness room. Room is clean. All amenities provide. less