Bugs Bugs Bugs
31/10/2018 Joe H,
Hotel of Horrors.... literally! Upon check-in, our family was impressed with the room and the service that we received. We spent the day around town and came back to our room tired from a busy day. ... more
Hotel of Horrors.... literally! Upon check-in, our family was impressed with the room and the service that we received. We spent the day around town and came back to our room tired from a busy day. About 10 minutes after laying down, I got up and turned the lights on to check on the kiddos... OMG! The roaches scattered across the nightstand and walls and floor... it was disgusting! initially thought I was seeing things... until I walked into the hallway where our son was sleeping in a crib and had to kill three large roaches on the wall above his pack and play.
I went immediately down to the front desk where the nice receptionist didn't even dispute my claim but offered me a can of raid.... really!? I left m wife on guard to fend the bugs away from the sleeping kids and went to see if another hotel had any rooms. They were all booked which was unfortunate and we had no choice but to stay awake all night in this roach motel.
Do yourself a favor... either find another hotel or drive back to the comfort and bug-less-ness of your own home. less
BestWesternHotels, Corporate at Best Western Troy Inn, responded to this review
Best Western International, Inc. (“BWI”) takes the safety and comfort of guests very seriously and expects its member hotels to do so as well and to also provide a clean and well-maintained property. BWI has reviewed your comments regarding your stay at the Best Western Troy Inn. Please understand that Best Western member hotels, including the Best Western Troy Inn, are independently owned and operated and are solely responsible for the day-to-day operations of the hotels. Notwithstanding that BWI does not exercise day-to-day control over the operations of the Best Western Troy Inn, we will ensure that your comments are provided to a member of the Best Western Troy Inn management team.